WEBSITE TERMS AND CONDITIONS OF USE                   

IMPORTANT LEGAL NOTICE        

ATTENTION: These Terms of Use (together with our Privacy Policy and any other documents referred to within it) apply to the entire contents of this Site and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Site.     

Using this Site indicates that you accept these terms of use in full regardless of whether or not you choose to register with the Site. If you do not accept these terms, do not use this Site.      

This notice is issued by Stellantis &You UK the trading name of Stellantis &You, Sales and Services

1.            Definitions and Interpretations              

1.1          The following words and expressions have the following meanings unless inconsistent with the context:

Commercial Gain” includes, without limitation, using our Site as part of advertising which may result in revenue generation or personal gain, selling goods to a third party and copying, reproducing, distributing, publishing, transferring, licensing, selling, commercially exploiting or duplicating any element of our Site whatsoever;

“Site”   www.stellantisandyou.co.uk;

“we” “us” or “our” “Stellantis &You UK” is the trading name of Stellantis &You, Sales and Services, a company registered in England and Wales with company number 0129806 whose registered office is at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND and who may be contacted on stellantisandyouuk@stellantis.com; and “you” “your” an individual company or firm accessing our Site.

1.2          References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.                    

1.3          References to “persons” include natural persons, firms, partnerships, companies, corporations, associations and organisations, (in each case whether or not having separate legal personality).                 

1.4          Use of any gender includes the other genders.               

1.5          Words in the singular include the plural and words in the plural include the singular.                     

1.6          Any reference to "writing" or any cognate expression includes communications by post and email but excludes facsimile and text messages.                 

1.7          The headings to Conditions do not affect the interpretation of these Conditions.                           

1.8          Any phrase introduced by the term "include", "including", "in particular" or any similar expression will be construed as illustrative and will not limit the sense of the words preceding that term.

 

2.            Introduction

2.1          You may access all areas of our Site without registering your details with us.                   

2.2          By accessing any part of our Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Site immediately.                        

2.3          We may revise these Terms of Use at any time by updating this posting. You should check this Site from time to time to review the then current Terms of Use, because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of our Site.            

2.4          You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Use and our Privacy Policy and that they comply with them.                      

2.5          Unless specified otherwise, the materials on this Site are directed solely at those who access the Site from within the United Kingdom. We make no representation that any products or services referred to on this Site are appropriate for use, or available, in other locations or languages. If you choose to access our Site from locations outside of the United Kingdom, you are responsible for ensuring compliance with local laws if and to the extent that they are applicable.        

               

3.            Licence               

3.1          Subject to Condition 3.5, you are permitted to print and download extracts from this Site for your own personal use on the following basis:                       

3.1.1      no documents or related graphics on this Site are modified in any way;                

3.1.2      no graphics on this Site are used separately from accompanying text; and                        

3.1.3      our copyright, trade mark notices and this permission notice appear in all copies.                            

3.2          Unless otherwise stated, the copyright and other intellectual property rights in all material on this Site (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from our Site, other than in accordance with Condition 3.1 above, for any purpose is prohibited. If you breach any of the terms in these Terms of Use, your permission to use this Site will automatically terminate and you must immediately destroy any downloaded or printed extracts from our Site.            

3.3          Subject to Condition 3.1, no part of this Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.           

3.4          Any rights not expressly granted in this legal notice are reserved.                        

3.5          You must not visit or use this Site for the purposes of Commercial Gain.

               

4.            Usage Terms                   

4.1          You may only use this Site for the intended, lawful purposes and not in any way which is offensive, defamatory, discrimantory, intended to deceive other users, promote any illegal activity or otherwise not an intended use. We maintain sole discretion as to the intended purpose of the Site.              

4.2          Other than personally identifiable information, which is covered under the Privacy Policy, any material or articles you transmit or post to our Site, including through our online “Chat” function, shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.                             

4.3          You are prohibited from using our Site or posting or transmitting to or from our Site any material in any way:                              

4.3.1    that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or                      

4.3.2    for which you have not obtained all necessary licences and/or approvals; or                         

4.3.3    which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or               

4.3.4    which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or                    

4.3.5    that breaches any local, national or international law or regulations; or                   

4.3.6    that is unlawful or fraudulent, or has any unlawful or fraudulent purpose;                             

4.3.7    for the purpose of harming or attempting to harm minors in any way; or                

4.3.8    in order to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).You agree to indemnify us against any loss or damage suffered as a result of your contribution.                             

4.4          You may not misuse this Site (including, without limitation, by hacking).               

4.5          Third parties may license information on this Site to us. You agree that you will not use any robot, spider, scraper or other automated means to access this Site for any purpose without our express written permission. Additionally, you agree that you will not:                             

4.5.1    take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;

4.5.2    copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from this Site without the prior written permission of us and the appropriate third party, as applicable;

4.5.3    interfere or attempt to interfere with the proper working of this Site or any activities conducted on this Site; or

4.5.4    bypass measures we may use to prevent or restrict access to this Site. We do not authorise you to extract or re-utilise substantial parts of this Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of this Site.

4.6          We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of Conditions 4.3, 4.4, 4.5 or relating to any part of the obligations contained within Condition 5 below.

 

 

5.            Service Access                

5.1          Whilst we endeavour to ensure that our Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period.

5.2          Access to our Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

 

6.            Links to and from other Websites

6.1          Any links to third party websites on this Site are provided solely for your convenience. If you use any links, you leave this Site. We may not have reviewed any such third party websites and will not control or be responsible for such websites or their content or availability. We therefore do not endorse or make any representations about any links provided to third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites which may be linked to this Site, you do so entirely at your own risk.

6.2          You may link to the home page of this Site with our prior written permission and so long as it is in a manner which is fair and legal, and neither takes advantage of nor damages our reputation. We reserve the right to withdraw this permission at any time.

6.3          All authorised links must be to the homepage of this Site and make it clear that this Site and its content are distinct from the website containing the link.

6.4          Our Site must not be framed on any other Site, nor may you link to any page other than the home page without our express permission.

 

 

7.            Information contained on the Site          

7.1          While we endeavour to ensure that the information on this Site is correct, we do not warrant the accuracy and completeness of the material on this Site. We may make changes to the material on this Site or described in it, at any time without notice. The material on this Site may be out of date, and we make no commitment to update such material.                            

7.2          The material on this Site is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Site on the basis that we exclude all representations, warranties and conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Site.

               

8.                   Liability

8.1          We, any other party (whether or not involved in creating, producing, maintaining or delivering this Site) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site.

8.2          Nothing in this legal notice shall exclude or limit our liability for:

9.2.1      death or personal injury caused by our negligence; or

9.2.2      fraudulent misrepresentation; or

9.2.3      any liability which cannot be excluded or limited under applicable law, including without limitation all relevant consumer law.             

8.3          If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

 

 

9.            Governing Law and Jurisdiction

9.1          This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales.

9.2          The parties irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this legal notice or its subject matter.

 

 

The Site is operated by:

“Stellantis &You UK” is the trading name of Stellantis &You, Sales and Services whose registered office is at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND;                   

Registered Company Number: 0129806

VAT Number: GB 272 3691 49

Stellantis &You UK Limited is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. Stellantis &You UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. Stellantis &You UK Limited’s financial services register number is 680082. Stellantis &You UK Limited is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446. Stellantis &You UK Limited, acting as credit broker, may receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services Limited and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements.  For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Limited for further information.

 

On The Road Prices

On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Except as otherwise stated, participating dealer contribution or customer saving has been deducted where applicable. All offers are subject to stock availability. Certain paint colour options are chargeable.

All information and prices correct at time of publication, but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government).  Please contact your local dealer for the most up-to-date prices and specification details for all models.


Personal Contract Purchase Terms and Conditions

Personal Contract Purchase. Over 18’s only. Finance subject to status. A guarantee may be required.  All offers available on qualifying vehicles ordered between 01/01/2024 and 31/03/2024 or until such time as they may be withdrawn at the brands complete discretion. Excess mileage charges may apply. Deposit may be required.

There are 3 options available at the end of a PCP agreement: 1) You can hand your car back with nothing further to pay (subject to mileage and condition); 2) Pay the optional final payment and keep the car; 3) Part exchange your car and use any equity towards a new car.

Roadside Assistance Cover is provided for the duration of the contract for 25 and 31 months contracts. For all other contracts, the maximum period of Roadside Assistance Cover is 3 years from date of vehicle registration. Extended cover can be purchased via your local Stellantis &You UK Dealer.

 

Conditional Sale Terms and Conditions

Stellantis &You UK Limited is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders.

A guarantee may be required. Over 18’s only. Finance subject to status. Finance provided by and written quotations available from Stellantis Financial Services Limited (company registration number 01024322), RH1 1QA. Stellantis Financial Services Limited is authorised and regulated by the Financial Conduct Authority. Ownership of the vehicle will transfer to you once you have made all payments due under the finance agreement. All offers available on qualifying vehicles ordered and registered between 01/01/2024 and 31/03/2024 or until such time as they may be withdrawn by Stellantis Financial Services Limited at its complete discretion On the road price includes delivery to Dealership, number plates, 12 months Government Vehicle Excise Duty and Government First Registration Fee.

The information and images here are based on the current technical data when published. The equipment shown is factory fitted or available as an option at extra cost, depending on the model. As part of a policy of continuous specification improvement, Stellantis &You UK reserve the right to modify the technical equipment, options and colours at any time. For full specification details, please refer to the specification sheet or ask your Stellantis &You UK Dealer who will be happy to help. Images shown are for illustration purposes only. This website is designed to provide general product information and is NOT a contractual document or offer of sale. You MUST check with your local Stellantis &You UK dealer for availability of specific cars and offers. 

 

Motability

1) The prices shown are valid from 01/01/2024 and 31/03/2024.
2) All rates are subject to being accepted by Motability Finance Ltd.
3) We reserve the right to amend pricing and withdraw any product from availability at any time.
4) All products are subject to availability.
5) The Motability Contract Hire Scheme is administered by Motability Operations Limited (Registered Company No. 1373876).

 

Business Contract Hire Rates Car & Vans 

Rentals are subject to VAT and are payable monthly. Business Users Only. A guarantee may be required. Over 18’s only. Written quotations from Leasys, PO Box 4590, Slough, SL1 0WU. Payable monthly. Rentals based on 10,000 miles per annum unless otherwise stated. An advance rental may be required for cars and vans. Contract Hire rentals include: delivery to dealership, Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Prices shown exclude chargeable, special paints and maintenance.. Offers for business users, at participating Business Centres only, for qualifying vehicles ordered between 01/01/2024 and 31/03/2024. Finance subject to status.. You will not own the vehicle. Guarantees may be required. Over 18s only. Damage charges may apply and excess mileage charges may apply if you exceed the agreed annual mileage.

All vehicles first registered in the UK and purchased from a Stellantis &You UK Dealer, on or after 1st September 2002 benefit from 3 years of warranty. For full terms and conditions, please consult your local Stellantis &You UK dealer. This 3 years of warranty is automatically transferable on the sale of the vehicle.

WARRANTY

Every new car from Stellantis &You UK comes with a three-year, sixty-thousand mileage (one hundred thousand for commercial vehicles), fully transferable warranty. This guarantees:

  • We will repair or replace, free of charge, any faulty parts covered by the warranty
  • Warranty support covers unlimited mileage in the first two years and is limited to 60K miles (100K miles on commercial vehicles) in the third year
  • If you buy a Citroën less than three years old the warranty will transfer to you

Your vehicle is protected for corrosion (rust) by our anti-perforation warranty no matter how many miles you cover. Citroën guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the date of delivery shown on the "Certificate of warranty" in the "Warranty and Maintenance Record" for a duration of:

  • 12 years in the case of a passenger vehicle
  • 5 years in the case of a commercial vehicle

The anti-perforation contractual warranty stipulates periodic inspections, at your cost, must be carried out without fail 4 years after the start date of the anti-perforation warranty for passenger vehicles or 2 years after this date for commercial vehicles, and thereafter every 2 years for all vehicles.

Electric vehicles have varying warranty periods for the battery and drive train dependent on date of registration. Please consult the vehicle maintenance book for full details of the warranty cover.

OFFICIAL GOVERNMENT FUEL CONSUMPTION FIGURES (RANGE)

The fuel consumption you achieve, and CO2 produced, in real world conditions will depend upon a number of factors: including the accessories fitted (post registration), variations in weather, driving styles and vehicle load. There is a new test (WLTP*) used to measure fuel consumption and CO2 figures. The CO2 figures shown are NEDC equivalent, calculated using an EC correlation tool which converts WLTP figures to NEDC figures, however, these NEDCeq figures are based on the outgoing test cycle (NEDC**) and will be used to calculate tax for first registration.

*WLTP - Worldwide harmonized Light vehicles Test Procedure. **NEDCeq - New European Driving Cycle

Figures shown are for comparison purposes; you should only compare fuel consumption and CO2 figures with other vehicles tested using the same technical standard.

 

MODEL INFORMATION

The models shown in this website are for guidance only. Some features appear on Special Edition models only; others are optional at extra cost. For detailed specification of all vehicles in the range, accessories, aftersales information, prices and finance plans, please contact a Stellantis &You UK dealer.

Every endeavour has been made to ensure that the information, details and descriptions set out in this website are correct. However, we are unable to guarantee that no changes have subsequently taken place to the specifications (including colour), equipment, accessories and characteristics of, or relating to, any vehicle after the launch of this website. Although every effort is made to bring this website up to date, from time to time, in order to avoid any misunderstandings, you are advised to check with your Citroën dealer the specifications (including colour), equipment and accessories relating to any vehicle, prior to ordering.

The 'Manufacturer's Recommended Retail Price/On the Road price/OTR' featured on this website includes the following:

1)    Delivery to dealer and number plates

2)    Government Vehicle Excise Duty Bands (new first year rates effective from 1st April 2023):

Tax Band

First Year

VED - Petrol / Diesel

First Year

VED - Hybrid

Annual Tax

Petrol / Diesel

Annual Tax

Hybrid

Band A (0 g/km) £0.00 £0.00 £0.00 £0.00
Band B (1-50 g/km) £10.00 £0.00 £180.00 £170.00
Band C (51-75 g/km) £30.00 £20.00 £180.00 £170.00
Band D (76 - 90 g/km) £130.00 £120.00 £180.00 £170.00
Band E (91-100 g/km) £165.00 £155.00 £180.00 £170.00
Band F (101-110 g/km) £185.00 £175.00 £180.00 £170.00
Band G (111-130 g/km) £210.00 £200.00 £180.00 £170.00
Band H (131-150 g/km) £255.00 £245.00 £180.00 £170.00
Band I (151-170 g/km) £645.00 £635.00 £180.00 £170.00
Band J (171-190 g/km) £1040.00 £1030.00 £180.00 £170.00
Band K (191-225 g/km) £1565.00 £1,555.00 £180.00 £170.00
Band L (226-255 g/km) £2200.00 £2,210.00 £180.00 £170.00
Band M (Over 255 g/km) £2605.00 £2,595.00 £180.00 £170.00

3)    First Registration Fee - £55.00

For further information on Vehicle Excise Duty please visit the Government website here.

ACCURACY OF INFORMATION

Stellantis &You UK will use reasonable endeavours to verify the accuracy of any information on this website, but makes no warranty or representation of any kind, express or implied, statutory or otherwise, regarding the contents or availability of this website or that it will be timely or error-free or that any defects will be corrected, or that this website or the server that makes this website available are free of viruses or represents the full functionality, accuracy, reliability of this website.

Used vehicles: Whilst every effort is made to ensure the accuracy of the information relating to used vehicles, and in particular equipment, errors may occur. Do not rely entirely on this information but check with a Stellantis &You UK dealer about items which may affect your decision to purchase.

Stellantis &You UK Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Stellantis &You UK Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders to act as an agent on behalf of the insurer for insurance distribution activities only.  Stellantis &You UK Limited, acting as credit broker, may receive from the lender a commission, fee or other remuneration typically. This may be in the form of a standard amount e.g. based on a fixed fee or fixed interest rates, campaigns or targets agreed between Stellantis Financial Services Limited and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements.  For more details, or if you think this will affect your decision to enter into an agreement, you should ask Stellantis Financial Services Limited for further information.

 

Personal Contract Purchase

Personal Contract Purchase is a finance solution designed to allow you to change your vehicle every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. Stellantis &You UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:

1. Make the optional final payment and become the proud owner of your car

2. Return the car to us with nothing more to pay*

3. Part exchange it for a new car, using any equity as a deposit in a new Personal Contract Purchase agreement.

*subject to any arrears, damage charges and/or excess mileage charges.

Personal Contract Purchase. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Excess mileage charges vary depending on vehicle make and model, ask your local Stellantis &You UK dealer or refer to your chosen vehicle’s finance example for more information. Written quotations available on request from Stellantis Financial Services Limited, RH1 1QA. Stellantis &You UK is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders.

 

PRICE MATCH PROMISE

We guarantee to beat any written new retail quotation from a franchised dealer or we will give you £100 for your inconvenience. To qualify for our price guarantee, you will need to present a written quotation from another franchised outlet for a like product at a better price. The guarantee relates to the price quoted for a new car, excluding any part exchange involved.

Applies to all used, ex-demonstrator and pre-reg cars ordered and delivered from the 22nd January 2021 until further notice. Customers may return the car to the dealership within 14 days from collection/delivery and receive a full refund provided it is returned in the same condition with all keys, service books/manuals and no more than 250 miles usage. The customer is responsible for returning the vehicle to the dealership and any costs incurred. If the V5 has not yet been received by the customer and therefore unable to be returned with the car to the dealership, the sum of £250 will be retained from the refund until such time that it is provided. Any part exchange vehicle will be paid at the agreed valuation on the invoice unless a return of the part exchange vehicle can be agreed. Any return of the part exchange vehicle would be without any liability for the condition of the vehicle. Excludes commercial vehicles.

“Reserve Online” Terms and Conditions (“Terms”)
 

At Stellantis &You UK, we know how valuable your time is. No one wants to visit a dealership to find that the used vehicle they viewed online has just been driven away...and that's where our online reservation service “Reserve Online” comes in.

With Reserve Online, we hold a vehicle for you and you only for 5 days from payment of a fully refundable fee of £99.

Step 1

Browse our selection of quality vehicles and once you've found the perfect vehicle for you, click on the “Reserve Now” option. Use our “how far do I want to travel” filter to avoid any inconvenience or disappointment.

Step 2

After clicking “Reserve Now”, you will be directed to our partner site run by Codeweavers to “Confirm Payment”. The reservation fee (£99) includes VAT at the applicable current rate chargeable in the UK for the time being.

Stellantis &You UK does not view or store credit card information. Any payment transactions will be encrypted using Stripe’s authenticated payment system.

Step 3

On receipt and verification (in cleared funds) of the £99 reservation fee, your vehicle will be reserved and your selected vehicle will be displayed as being reserved on our website for 5 days. We will confirm the reservation to the email address provided by you, and be in touch within 24 hours. We will arrange an appoitment, and test drive for you as soon as our showrooms re-open.

Step 4

We will reserve the vehicle for you for 5 days from the date when payment of your reservation fee is confirmed by Stripe by email. You can cancel the reservation at any time, and we will refund the £99 in 3-5 working days. To cancel, simply contact the dealership where the vehicle is located, just have to hand your reservation number, name and the vehicle you have reserved to help us identify you.

On your appointment date you may inspect the vehicle at the relevant dealership and go for a test drive (during the hours and on the days for which the dealership is open for business).

Step 5

Once you have taken the vehicle for a test drive, you have the option to proceed with the purchase (in accordance with the Terms and Conditions of Sale) or cancel the reservation. Should you decide the vehicle isn’t the one for you, we will refund your reservation fee within 3-5 working days.

IMPORTANT TERMS

Where applicable, your reservation will include a finance configuration, including for any part-exchange vehicle. The quotations available on the Stellantis &You UK website are not guaranteed, are for illustrative purposes only and may be withdrawn or amended without notice prior to an order being made. Stellantis &You UK Limited, trading as Stellantis &You Sales & Services, is acting as a credit broker and not a lender.  We can introduce you to a selected panel of lenders, which includes Stellantis Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Stellantis Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you.

IMPORTANT CONDITIONS

  • These Terms do not apply to new vehicles.
  • Reserve Online is only available at participating dealerships.
  • You must attend a test drive at the location of the vehicle as displayed on our website. Stellantis &You UK does not transfer reserved vehicles between dealerships and we will not deliver a reserved vehicle to your home for a test drive.
  • We reserve the right to refuse to allow you to inspect the vehicle in any circumstances where it is reasonable for us to do so.
  • You have the right to reserve one vehicle only at any one time. If you have more than one vehicle reserved at the same time, the dealership reserves the right to refund one of the vehicles, making it available for sale.
  • You may reserve a particular vehicle for 5 days once and once only. 
  • These Reserve Now Terms relate to the reservation of a vehicle only and no obligation to purchase the vehicle is created by entering into a contract based on them.
  • You may only make a reservation if you hold a valid driving licence which permits you to drive in the UK.
  • Vehicles are only held for 5 days from the email confirmation by Stripe to you confirming payment of the £99 reservation fee.
  • After you have made a reservation, any purchase must take place at the relevant dealership and will be subject to our separate Terms and Conditions of Sale.
  • If you go on to purchase a vehicle, your £99 reservation fee will be refunded to you within 3-5 working days from order.
  • These Reserve OnlineTerms shall become binding on you when we confirm we have accepted your reservation (see Step 3 above), at which point a contract shall come into existence between you and us.
  • The following provisions from our Terms and Conditions of Sale are incorporated by reference: 14 (Dispute Resolution), 15 (How we use your personal data), 16 (Events outside of our control), 17 (Our right to vary these terms) and 18 (Other important terms).
  • Please note that Stellantis &You UK will comply with its legal duties including but not limited to Section 172 of the Road Traffic Act 1988 and shall provide information (including the supply of the your name and address) in response to any request from police and other relevant authorities for the purposes of identifying the user of a vehicle at a particular date and time in respect to any alleged speeding/parking fines, penalties and motoring offences and congestion charges.

  • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
  • You agree that your reservation is not for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We do not in any way exclude or limit our liability for death or personal injury caused by our negligence and fraud or fraudulent misrepresentation.

If you require assistance with your reservation or would like to speak to a member of our team about the reservation process, please call one of our advisors at your local dealership https://www.stellantisandyou.co.uk/dealer-locator.

ONLINE SERVICE BOOKING

This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Dealer upon inspection of the vehicle and a review of its service history. The Dealer will advise you prior to commencing any work if alternative or additional work is required. The Dealer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Dealer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

Originals & Essentials Servicing offers applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands, Isle of Man or Northern Ireland. At participating Dealers only. Regional price variations apply.

The ‘Originals’ Servicing range is applicable for Vehicles 36 months and older from point of registration.

Price Match Guarantee Terms and Conditions - Retail customers only. Offer excludes Motorhomes.

The ‘Originals’ Service and & MOT offers are excluded.

The Price Match covers the following maintenance offers only, brake pads, brake discs, windscreen wipers, timing belts, clutches & batteries. A quotation from a bonafide competitor within a 5 mile radius of the Stellantis &You UK dealership must be provided. Any claim for a refund must be made within 7 working days. We reserve the right to refuse a claim that cannot be adequately substantiated. “Like for Like” is defined as: For the ‘Originals’ range the repair has to be complete utilising Original Equipment Parts.

Prices include the MOT test only, and where applicable the Full Service or Interim Service only, but not any subsequent re-tests that may be required. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer.

For Northern Ireland customers a pre-MOT check is carried out in place of an MOT.

We reserve the right to change, amend or withdraw the offers at any time. Cannot be used in conjunction with any other offers. For full terms & conditions contact your dealer.

These Terms and Conditions (“Terms”) will apply to any contract relating to the use of a Vehicle (defined at Condition 2.1) as a courtesy car or for rental use (“Contract”). Please read these Terms carefully and make sure that you understand them, before agreeing to take possession of a Vehicle from us. Please note that before taking possession you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to rent a Vehicle or use a Vehicle as a courtesy car.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 16. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st July 2017.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are Stellantis &You UK a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.stellantisandyou.co.uk (“Site”).
1.3 Contacting us:

(a) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are collecting the Vehicle from or by e-mailing us at stellantisandyou@stellantis.com
(c) To cancel a Contract before you collect the Vehicle in accordance with your right to do so as set out in Condition 12 you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are collecting the Vehicle from or by contacting our Customer Services team using the contact details on our Site. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.

2. How the Contract is formed between you and us

2.1 When you request the use of a courtesy car from us or the right to rent a vehicle from us (“Vehicle”), you are placing an “Order” with us to have the use of the Vehicle for a defined time period, which is subject to these Terms.
2.2 We will confirm verbally that we accept your Order and will provide you with confirmation of the details of your Order over the telephone or when you come to our showroom to collect the Vehicle (“Confirmation Documentation”). Please note that any other communication from us is only an acknowledgement and not an acceptance of your Order.
2.3 These Terms and Conditions will become binding on you when:

(a) we confirm in writing that we have accepted your Order; or
(b) you take possession of the Vehicle;

whichever is the earlier, at which point a “Contract” shall come into existence between you and us and these Terms and Conditions will govern your use of the Vehicle during the Period of Use (as defined below).

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide the Vehicle, for example due to lack of availability of the Vehicle, we will inform you of this and we will not process your Order. The sole remedy for this will be the return of any monies you may have prepaid (if any) during the booking process.

3. Period of Use

3.1 The period of use relating to the Vehicle is as set out in the Confirmation Documentation (“Period of Use”).
3.2 Other than where expressly set out in the Confirmation Documentation, we shall notify you when the Vehicle is available for collection from our premises. At the point of collection you will need to confirm that you meet the eligibility criteria set out in Condition 4 below and provide the following to us:

(a) your driving licence;
(b) a valid credit card to enable us to take a security deposit as set out in the Confirmation Documentation.

3.3 Please note that we have the right to refuse to let you take possession of the Vehicle where we reasonably believe that:

(a) you are under the influence of drugs or alcohol;
(b) you fail to meet the eligibility criteria set out in Condition 4.1;
(c) you are not the person named on the driving licence or credit card provided in accordance with Condition 3.2 above; or
(d) we otherwise, acting reasonably at all times, do not deem you suitable to take responsibility for the Vehicle.

4. Eligibility

4.1 In order for you to use the Vehicle in accordance with the terms of the Contract you warrant and confirm that:

(a) you are aged over 21 or over at the start of the Period of Use;
(b) you hold a full and valid UK or EU driving licence and have held such licence for at least 12 months;
(c) you have not been subject to a period of disqualification at any point during the 4 year period, prior to the start of the Period of Use;
(d) you do not have more than 8 points on your licence or any other endorsements on your licence nor have you had during the 4 year period prior to the start of the Period of Use;
(e) you have not had 2 or more accidents which were your fault during the 3 year period prior to the start of the Period of Use.
(f) you are not a professional sports person or entertainer.

4.2 Where you are unable to confirm all of the requirements set out in Condition 4.1 or where we reasonably believe at any point during the Period of Use that the requirements with Condition 4.1 are not met, the contract will be cancelled in accordance with Condition 14.1 and you shall have no right to use the Vehicle.

5. Your Obligations

5.1 For the duration of the Period of Use you must:

(a) take good care of the Vehicle and ensure that it is kept locked when not in use utilising any security devices fitted to or supplied with the Vehicle;
(b) not take the Vehicle on gravel roads or roads unfit for motor vehicles or where the surface or condition of it involves risks for the tyres or for the underside of the Vehicle or for the Vehicle itself such as beaches, forest paths, mountains etc.;
(c) ensure that you use the correct fuel;
(d) not use the Vehicle for hire or rental which shall include the transportation of passengers for payment, carrying out driving tuition or transporting goods for payment;
(e) not remove or affix any accessories or parts to the Vehicle or make any changes to it;
(f) make routine inspections in respect of the Vehicle condition for example oil and water and coolant levels, front and rear windscreen washer fluid and tyre pressures and take any preventive act as necessary to keep the Vehicle in good working order;
(g) not permit anyone to work on or otherwise repair or alter the Vehicle;
(h) not use the Vehicle for any illegal purposes;
(i) not use the Vehicle for racing; pacemaking; testing the Vehicle’s reliability or teaching someone to drive;
(j) not use the Vehicle whilst under the influence of alcohol or drugs or where declared medically unfit to drive;
(k) not smoke in the Vehicle;
(l) not use a mobile phone or other hand held device whilst controlling the Vehicle;
(m) not drive or otherwise take the Vehicle outside of England, Scotland and Wales without our prior written consent;
(n) let us know immediately in the event that there is a fault with the Vehicle;
(o) not grant or attempt to grant any legal rights over the Vehicle to anyone.

6. The Vehicle  

6.1 On collection or delivery of the Vehicle, as specified in the Confirmation Documentation, risk in the Vehicle shall pass to you and the provisions of Condition 7 will apply. At no time will title in the Vehicle pass to you and shall remain at all times with us.
6.2 We confirm that the Vehicle has been maintained to at least the manufacturer’s recommended standard and at the point of collection/delivery is roadworthy and the condition and mileage are as set out in the Confirmation Documentation.
6.3 On collection or delivery of the Vehicle you will be asked to sign a section on the Confirmation Documentation that describes the Vehicle’s condition at that time. Please ensure that you have inspected the Vehicle and any accessories for any pre-existing damage.
6.4 If you notice any apparent defect or damage that is not as set out in the Confirmation Documentation then you should ensure a note is made on the Confirmation Documentation and we both sign the change to it.
6.5 If you don’t notify us of any pre-existing damage to the Vehicle at the time of collection or delivery then we assume that you have accepted the Vehicle in the condition set out in the Confirmation Documentation and will charge you for any new damage that is discovered on redelivery of the Vehicle to us in accordance with Condition 9.

7. Insurance

7.1 Where insurance is to be provided by us as set out in the Confirmation Documentation, the terms and conditions of our insurance policy as provided to you shall apply. Please note that our insurance cover expressly excludes liability where the Vehicle is used other than in accordance with Condition 5.1 or where you fail to meet the eligibility criteria set out in Condition 4.1, in which case any damages arising through your negligence, or that of any named driver, shall be payable by you.
7.2 In addition to the requirements set out in Condition 7.1 above, the provision of insurance is subject to the following:

(a) unless stated to the contrary in the Confirmation Documentation, you are responsible for a £250 (plus VAT) excess on all and any claims;
(b) any property left in the Vehicle or carried in it, is at your own risk; and we will at no point be liable for such loss or damage.

7.3 Where insurance is to be provided by you as set out in the Confirmation Documentation, the following will apply:

(a) you must prove to us that the insurance is valid;
(b) we must agree to the amount of cover arranged, the type of policy and the insurer chosen by you;
(c) we must be satisfied as to the suitability of the insurance cover;
(d) at our request, you will ensure that we are named on the policy as the Vehicle owner;
(e) you will ensure that, in the event of a claim, we are able to negotiate with the insurers directly relating to the repair of the Vehicle and or any compensation due;
(f) you must not change the terms of any agreed insurance policy during the Period of Use.

7.4 For the avoidance of doubt, where we have agreed that your proposed insurance cover meets our requirements, you are financially responsible for all costs associated with such cover, including but not limited to the payment of any premium and excess, all and any costs associated with settling any claim and paying all costs if for any reason the cover fails and the Vehicle is damaged, lost or stolen, or a claim is made by any third party relating to an event occurring during the Period of Use.

8. Accident or breakdown

8.1 In the event of an accident you should:

(a) not admit or accept responsibility;
(b) take the names and addresses of everyone involved including any witnesses;
(c) notify the police immediately in the event of any personal injury or disagreement over fault;
(d) notify us as soon as reasonably practicable using the contact number set out in the Confirmation Documentation;
(e) ensure the Vehicle is secure.

8.2 In the unlikely event of a breakdown or if a warning light appears on the dashboard of the Vehicle you must contact us as soon as reasonably practicable using the contact number set out in the Confirmation Documentation. For the avoidance of doubt, this policy does not cover certain self-induced incidents such as incorrect fuel use, lost or stolen keys or instances where the keys are locked inside the Vehicle, in relation to which a charge may be applied.

9. End of Period of Use

9.1 At the end of the Period of Use you must return the Vehicle along with its keys and any accessories to us at the location and at the time specified in the Confirmation Documentation in the same condition it was in at the start of the Period of Use, subject to any fair wear and tear. A failure to return the Vehicle to us at the location or the time agreed, will entitle us to apply daily rental charges for each day or part day up to the point at which the Vehicle is returned to us. We shall be entitled to recover such charges by means of a deduction from your credit card.
9.2 On return of the Vehicle to us we shall undertake an inspection and we reserve the right to charge for the following:

(a) any excessive mileage during the Period of Use;
(b) any alterations made to the Vehicle;
(c) any cleaning required, over our standard valeting, due to excessive soiling of either the interior or exterior of the Vehicle;
(d) any missing items or damage that were not noted as such at the point of handover to you;
(e) any loss or damage arising from a failure to otherwise comply with the requirements of Condition 5;
(f) refuelling if you have used and not replaced more fuel than supplied within the Vehicle;
any such charges will be made by means of a deduction from your credit card.

9.3 We are not responsible for any loss or damage to any personal belongings left in the Vehicle when you return it to us. Any personal belongings left in the Vehicle which remain unclaimed 1 month after the end of the Period of Use will be disposed of.

10. Early Return

10.1 If you return the Vehicle before the return date and time stated in the Confirmation Documentation, then the Period of Use will end when you return the Vehicle to the location set out in the Confirmation Documentation and hand the Vehicle keys to one of our agents.
10.2 If you prepaid at the Order stage we will not refund any unused prepaid daily rental or accessory charges to you.
10.3 If, at the Order stage, you opted to pay-on-arrival and you return the Vehicle early then, when the Vehicle is checked in by us, our system will recalculate the daily rental and accessory charges according to the actual number of days you retained the Vehicle and the daily rental and accessory charges (if any) applicable on the date of return. Whilst the recalculated daily rental and accessory charges (if any) may be higher than your original quoted daily rate the final charge should be less than or equal to the original expected hire charge.

11. When Shall I Receive My Invoice and Pay for the Rental?

11.1 You will receive a final invoice once all elements of your rental have been settled. You will pay or be charged the full amount in one or in several lots as agreed between us.
11.2 If you book a Vehicle online:

(a) you may decide to prepay for your Order, for example, the daily rental charge of the Vehicle and accessories for the Period of Use and for any additional services or products. Your means of payment will be debited by the agreed amount but you will not receive an invoice for that prepayment as the confirmation email will be deemed the receipt for this;
(b) if you decide not to prepay for your Order, you will be charged at the time you pick up your Vehicle for the amount of the rental charges for the Vehicle plus the deposit and for any accessories or additional services or products or additional drivers or protections you decide to take out before you take the Vehicle away. The cost for this will be shown on the Confirmation Documentation and will be agreed with you before you sign the document. Any additional fees or charges will be charged, if applicable, when you return the Vehicle (if they can be calculated at that time) in accordance with Condition 9. If you have incurred extra costs such as fines or tolls or caused damage and/or loss to the Vehicle and/or accessories then we will charge you in accordance with Condition 12 at a later date, together with any associated administrative charges if, after the Period of Use has terminated, we become aware of them.

12. Charges and Fines

12.1 In addition to any charges recoverable in accordance with Condition 9 above, or as otherwise specified in these Terms, you will be responsible for payment of all fixed penalty fines which shall include all parking or speeding fines, congestion charges, toll road charges and or clamping fees, incurred during the Period of Use.
12.2 Where you fail to pay any of the charges set out in Condition 12.1 above, and where we pay the fine on your behalf, we shall be entitled to recover such charges and our reasonable costs associated with resolution of this matter, by way of a deduction from your credit card.1
12.3 You are and will remain primarily liable for such charges and you consent to us notifying relevant organisations such as the police or DVLA, of your personal details including but not limited to your name, address and contact details for the purpose of identifying the user of the Vehicle at a particular date and time in respect of any such charges or other motoring offences.

13. Cancellation or Modification

13.1 Modification
You can modify your Order free of charge provided you let us know at least 24 hours before the Period of Use is due to start in accordance with Condition 1.3. Please be aware that new rental prices, delivery or collection times may apply and other aspects of your rental may change if you modify your booking. Wherever possible you should use the same communication channel that you used when placing your order. We will let you know if the modification to your booking is possible. If it is possible, we will tell you about any changes to the rental which would be necessary as a result of your requested modification and ask you to confirm whether you wish to go ahead with the modification to your booking.
13.2 Cancellation
13.2.1 Prepaid Rentals       

If you have prepaid your Order online via our direct booking channels:
(a) You can cancel your Order free of charge provided that you have given us at least 24 hours’ notice before the Period of Use is due to start in accordance with Condition 1.3. Wherever possible you should use the same communication channel to cancel your booking as you used when placing your Order.
(b) If you cancel your Order in accordance with Condition 13.2.1(a) we will refund you the prepaid amount within 14 days of your request.
(c) If we cancel or fail to cancel the Order you will be fully reimbursed for any sums that you have paid to us for the booking.

13.2.2 Pay on Arrival Rentals

(a) If you have not prepaid for your Order then you may modify or cancel your booking free of charge up to the time of pick up.
(b) If you lodge your credit or debit card details with us we will guarantee your Vehicle until close of business on the day the Period of Use is due to start. However, if you do use this facility to guarantee your reservation you must give us 2 or more hours’ notice to cancel before the Period of Use commences.  

14. Termination and Consequences

14.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include but not be limited to a failure to comply with the requirements of Conditions 4.1 and 5.1, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

14.2 If you are ending the Contract for one of the reasons set out below, the Contract will end immediately. The reasons are:

(a) we wish to recover possession of the Vehicle for technical reasons, or have notified you we are going to suspend your possession of the Vehicle for technical reasons, without providing a suitable alternative vehicle to replace the Vehicle for the remainder of the Period of Use; or
(b) you have a legal right to end the Contract because of something we have done wrong.

14.3 If the Contract ends it will not affect our rights under the Contract including the right to receive and or claim any amounts which you owe to us under the Contract.
14.4 If you end the Contract after the Vehicle is delivered to you, you must return the Vehicle to us. If you are ending the Contract because we have told you of an error or change in pricing or description or because you are exercising your legal rights to end the Contract because of something we have done wrong then we will pay the costs of return.

15. Dispute Resolution

15.1 If you have any complaints, you can contact us by e-mailing us at stellantisandyouuk@stellantis.com
15.2 Alternative dispute resolution (“ADR”) is a process by which an independent body will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site.

16. How we use your personal data

16.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

17. Events outside of our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
17.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.

17.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

18. Our right to vary these Terms

18.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
18.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
18.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

19. Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 Where we refer to “in writing” in these Terms, this includes email.
19.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
19.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a Vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Terms & Conditions

  1. Service Plan Contract
    1. “Accelerated Payment” means any payment required by the Dealer in order for the Balance (plus any available Promotional Contribution) to meet the relevant Service Cost at the time the Vehicle is presented for service, pursuant to clause 13.
    2. “Authorised Repairer” means a motor vehicle repairer located in the United Kingdom, the Isle of Man or the Channel Islands which is party to an Authorised Repairer agreement with the Manufacturer.
    3. “Balance” means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s) and/or Management Fee(s) due at such time. For the avoidance of doubt, this excludes any Promotional Contribution.
    4. “Contract” means this contract between the Customer and the Dealer whereby the Dealer agrees to provide the Services subject always to these Terms and Conditions.
    5. “Customer” means the person named on the front page of this Contract for whom the Dealer has agreed to perform the Services.
    6. “Dealer” means the motor dealership named on the front page of the Contract and which is an Authorised Repairer.
    7. “Dealer Group” means the Dealer and all other motor dealers forming part of the same group of companies as the Dealer and which are Authorised Repairer(s).
    8. “Deposit Payment” means a sum payable (if any) by the Customer towards the Total Payment, payable on the date of the commencement of the Contract.
    9. “Direct Debit Payment Scheme” means the facility offered to the Customer to pay towards the Total Payment due by way of monthly Direct Debit payments payable on the day of each month specified on the front page of this Contract.
    10. “Management Fee” means a fee payable by the Customer in respect of costs incurred in the routine administration of the Contract. Management Fees are subject to VAT at the standard rate in effect at the date of the payment.
    11. “Manufacturer” means the manufacturer of the Vehicle.
    12. “National Campaign” means a promotional offering by the Manufacturer whereby the Service(s) may be carried out by any Authorised Repairer.
    13. “Promotional Contribution” means a sum payable by the Dealer or Dealer Group or Manufacturer towards the Total Payment.
    14. “Service Cost” means the cost of parts and labour incurred by the Dealer or Dealer Group in the provision of the Services.
    15. “Service Plan Provider” means EMaC Limited, EMaC House, Southmere Court, Electra Way, Crewe, CW1 6GU.
    16. “Service(s)” means the routine maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.
    17. “Service Specification” means the Manufacturer or Dealer recommended service intervals and operations for the Vehicle current at the date of this Contract. For the avoidance of doubt, the Dealer retains the right to specify the applicable service intervals and operations.
    18. “Direct Debit Payments” means the monies payable by the Customer towards the Total Payment, from time to time in accordance with the Direct Debit Payment Scheme.
    19. “Total Payment” means the total sum payable by the Customer pursuant to this Contract as specified overleaf, as varied by changes to VAT (if any).
    20. “Vehicle” means the motor vehicle more fully described on the front page of this Contract.
  1. In consideration of the Total Payment made by the Customer to the Dealer, the Dealer agrees to provide the Services up to the value of the Service Cost. Except where the Contract has been agreed as part of a National Campaign, the Service(s) may only be carried out by the Dealer or a member of the Dealer Group.
  2. The Customer agrees to make all Direct Debit payments as they fall due for payment on the dates specified on the front page of this Contract.
  3. The Dealer’s liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.
  4. Any additional work carried out and/or materials supplied by the Dealer not included in the relevant Service will be the responsibility of the Customer and will be payable on collection of the Vehicle.
  5. Failure by the Customer to make payments due pursuant to the Direct Debit Payment Scheme shall entitle the Dealer to terminate this Contract and the Dealer’s obligations under the Contract shall cease immediately. Any monies standing to the Customer’s credit will be applied to the payment of any outstanding Management Fees and thereafter will be applied to any outstanding Services Costs owed to the Dealer. In the event that the Service Cost benefit received by the Customer prior to such termination exceeds the payments made by the Customer, the Customer shall remain liable for the outstanding amount and shall make immediate payment to the Dealer of any balance due and the Dealer shall be entitled to charge interest at a rate of 4% above the base rate of National Westminster Bank plc. until full reimbursement is made.
  6. The Dealer’s obligations under the Contract will cease once all the Services have been provided pursuant to the Service Specification or the Customer or Dealer cancels the Contract or transfers the Balance to a new Contract whichever is the earlier.
  7. The Customer may transfer the Balance to a new Contract with the consent of the Dealer or to a new owner of the Vehicle without additional charge. The Balance can be transferred to another Contract of the same type only.
  8. In the event of a transfer of the Balance to a vehicle which has higher Service Cost(s) than the Vehicle then the Customer will be advised of any change in the Total Payment and any payments made under the Direct Debit Payment Scheme will be adjusted accordingly. The Customer will be notified by the Service Plan Provider of any change in writing.
  9. The Customer is permitted to cancel the Service Plan within 14 days of the date of this Contract, providing no Services have been provided (and thus no Service Costs incurred). If the Customer wishes to terminate this Contract within 14 days of the date of this Contract and prior to anyServices having been provided, written confirmation is required from either the Customer or an authorised representative of the Dealer stating the Account Number, Vehicle registration and Customer name and address. If such termination is within 14 days of the date of this Contract and no Services have been provided (and thus no Service Costs incurred) then the Customer will receive a refund of the Balance. Any Balance due to the Customer will be paid by the Service Plan Provider within 28 days..
  10. The Customer and the Dealer acknowledge that the Service Plan Provider is entitled to collect all or part of the Total Payment and acts as agent for the Dealer in relation to the collection of any payments pursuant to the Direct Debit Payment Scheme and any Management Fee(s). Furthermore, the Customer and the Dealer acknowledge that financial responsibility for Deposit Payment(s) and sums payable through the Direct Debit Payment Scheme towards the Total Payment lies with the Dealer or Dealer Group and not with the Service Plan Provider.
  11. The Dealer’s Standard Terms and Conditions (a copy of which is available on request) shall apply to all vehicle servicing work carried out by the Dealer pursuant to this Contract.
  12. Any payments due pursuant to the Total Payment have been calculated on the basis of the Service(s) occurring at the time intervals specified in the Service Specification. The Dealer or Dealer Group reserves the right to require an Accelerated Payment from the Customer in the event of the Vehicle being presented for Service earlier than the time intervals specified in the Service Specification or the mileage exceeding the Manufacturer’s recommended service interval mileage per annum. Any such Accelerated Payment will be requested by the Dealer at the time the Vehicle is presented for Service but will not affect the amount of the Total Payment (and so the amount of each of the remaining Direct Debit Payments will then be reduced by the Service Plan Provider to reflect the Accelerated Payment). This Contract only obliges the Dealer to provide Services up to the value of payments made to date by the Customer under the Contract.
  13. Any Direct Debit Payments due pursuant to the Direct Debit Payment Scheme have been calculated using the current rates of VAT. If the rate of VAT should change, the Service Plan Provider will adjust the Total Payment and payments due pursuant to the Direct Debit Payment Scheme and/or any Accelerated Payment to reflect the new rate of VAT, and the Customer agrees to pay the adjusted payments.
  14. The Customer is reminded that if the Vehicle is still covered by the contractual warranty which came into force on the first registration then the continuing validity of such warranty may be affected if the Vehicle is not serviced at the time and mileage intervals appropriate to it. The Customer is strongly advised to refer to the service handbook of the Vehicle for further information and is advised that in the event of any inconsistency between this Contract and the service handbook as to when Services are due, then the service handbook must be assumed to be accurate. If a Service is due in respect of the Vehicle, then it is the responsibility of the Customer to arrange for that Service to be carried out regardless of whether the payments made to date under the Contract are sufficient to pay for the cost of the Service.
  15. All non-service related items detailed in the Service Item Breakdown section of the contract may be subject to change at the Dealer’s discretion.
  16. This Contract shall terminate on the earliest of the following events (a) On the end date/mileage specified as part of the Service Specification detailed within the Contract;

(b) On the Vehicle having received all Service(s) covered by the contract; (c) Transfer of the Balance in accordance with clause 8 and 9; (d) Cancellation of the contract subject to clause 10. Any balance remaining following any of the previous events will revert back to the dealer. The customer can transfer any balance subject to clause 8 and 9 up to a period of three years from the scheduled end date of the contract.

  1. Data Protection Act 2018. For the purposes of the Data Protection Act 2018, the Data Controller in relation to information you supply is the Dealer. The Data Processor is the Service Plan Provider who may share the information provided, together with other information, with organisations who are the Service Plan Provider’s business partners, suppliers or agents, for the purposes of customer services, order fulfilment and financial and account administration. The Service Provider will not transfer the information you provide to any country outside of the European Economic Area without firstly obtaining the Dealer’s consent. When you have given the Service Plan Provider information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information (for which the Service Plan Provider may charge a small fee in accordance with data protection legislation) and to correct any inaccuracies. The Service Plan Provider may monitor and/or record telephone calls for staff training and security purposes, and to improve the quality of services that is provided.

These Terms and Conditions of Supply (“Terms”) will apply to any contract between us for the supply of spare parts, services or repair (“Contract”). Please read these Terms carefully and make sure that you understand them, before placing an order to purchase spare parts, services or repair work from us in relation to your vehicle. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to purchase spare parts, services or repair work from us.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 15. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 13th July 2021.

Your attention is drawn to Condition 9 which sets out your rights as a consumer and Condition 10 which explains the limits on our liability to you.

Please note that if you are not a consumer these Terms will not apply to you and any supply of spare parts, services or repair will be on the terms set out in your contract with us such other contract as we may have entered with you.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are Stellantis &You UK Limited a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.stellantisandyou.co.uk (“Site”).
1.3 Contacting us:

(a) To cancel a Contract in accordance with your right to do so as set out in Condition 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are purchasing from (using the notice set out in the Appendix) or contacting our Customer Services team using the contact details on our Site. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are purchasing from or by e-mailing us at stellantisandyou@stellantis.com
(c) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. How the Contract is formed between you and us

2.1 When you advise us that you wish to purchase any spare parts (“Goods”) or servicing and/or repairs (“Services”) from us following our having provided you with a quotation to provide such Goods or Services, you are placing an “Order” with us for the purchase of the Goods and/or Services, subject to these Terms.  Please note that any quotations issued remain valid for one month from the date of issue.
2.2 We will confirm that we accept your Order:

(a) for any Services and associated Goods, by printing a job card for signature by you on the day we provide (or start providing) the Services.  Please note that any other communication from us, including any verbal communication, is only an acknowledgement and not an acceptance of your Order; and
(b) for Goods only, by verbal confirmation at the time you place your Order or, where we are delivering the Goods to you at a location other than one of our showrooms, when we provide you with a delivery note and invoice,
referred to in each case as the “Order Confirmation”.

2.3 These Terms and Conditions will become binding on you when:

(a) you sign a job card for the Services to be provided;
(b) you make payment of all or any part of the Price to us; or
(c) we commence processing of the Order,
whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide any Services or Goods, for example because we cannot meet your timescale to perform the Services or, in relation to Goods, because they are no longer in stock, no longer available, or where we are unable for any reason to provide the Services, we will inform you of this and we will not process your Order. If you have already paid the Price, we will refund you the full amount as soon as possible.

3. Price of Goods and Services and any Additional Costs

3.1 The price of the applicable Goods and/or Services will be as quoted to you verbally, or otherwise notified to you in writing in the Order Confirmation (“Price”). We take all reasonable care to ensure that the Price is correct at the time of our Order Confirmation. However please see Condition 3.4 for what happens if we discover an error with the Price.
3.2 The Price does not include any services or goods other than those for which we have quoted and/or which are set out in our Order Confirmation and we will charge you for such additional services and goods in accordance with our then current prices (“Additional Costs”). Any Additional Costs will be charged in addition to the Price at the applicable rates as notified to you when we tell you about the additional services and goods which are required to obtain confirmation from you as to whether or not you wish to proceed.
3.3 The Price and any Additional Costs include VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of collection, we will adjust the VAT you pay, unless you have already paid for the Goods and/or Services in full before the change in VAT takes effect.
3.4 It is possible that, despite our reasonable efforts, the Price or Additional Costs given in our Order Confirmation may change. In the event that the Price or Additional Costs change due to an increase in any third party costs we will notify you as soon as reasonably practicable. If you agree to proceed at the amended Price or Additional Costs we will refund you or charge you the difference between any amount you have paid and the correct Price or Additional Costs. If you do not proceed we will refund you any amount you have already paid within 14 days of your request.
3.5 Where we are required to undertake any Services over and above those set out in our Order Confirmation due to your default including lack or incomplete instructions or as a result of the need for additional work becoming apparent during the course of us providing the Services, we reserve the right to charge you for any such additional Services.

4. Payment

4.1 The Price and any Additional Costs, can be paid by either credit or debit card, electronic transfer, or cash  and which we have agreed to allow you to use in order to pay the Price and/or any Additional Costs. Please note that we are not able to accept any more than £7,500 in cash and where you make payment in cash of more than £3,000 we will require certain documentary evidence from you to confirm your identity. 
4.2 Unless otherwise stated in the Order Confirmation or as set out in Condition 4.3, payment of the Price and any Additional Costs are due when you collect your vehicle or the Goods from our premises (“Due Date”).
4.3 Where any Goods which you are purchasing, or any Goods which we need to purchase to perform the Services, are items which we do not hold in stock, we will charge you a non-refundable deposit in relation to those Goods.  The deposit must be paid before we will order the relevant Goods.  Please note that this not affect your rights as set out in Condition 9.
4.4 If you do not make payment to us by the Due Date, we may:

(a) not allow you to collect the Goods or your vehicle until we have received payment of the Price and any Additional Costs in cleared funds and charge you for storage and insurance in accordance with Condition 6.5;
(b) charge you interest on the Price at the rate of 2% above the base lending rate of the Bank of England from time to time. Where we charge you interest this shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement; or
(c) where you are purchasing Goods only, terminate the Contract to sell you the Goods immediately in accordance with Condition 11 by giving you written notice.

5. Delivery (Goods)

5.1 Unless stated to the contrary in the Order Confirmation, we will deliver the Goods to the location agreed with you or such other location as we and you may agree as soon as reasonably possible. We will ask you to sign a delivery note to confirm receipt of the Goods.
5.2 If agreed in the Order Confirmation you shall collect the Goods from our service centre at which you placed your Order during its opening hours. In such circumstances, we will contact you once your Goods are ready for collection which will be as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order.  We will ask you to sign a delivery note to confirm receipt of the Goods.
5.3 We shall ensure that each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, the type and quantity of the Goods and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
5.4 Delivery of the Goods shall be completed on the Goods' arrival at the location agreed with (where we are delivering the Goods) or us handing the Goods over to you at our service centre (where you are collecting the Goods).
5.5 If you do not accept delivery of the Goods or collect the Goods, as appropriate, within 7 days of us attempting to deliver the Goods or, where you are collecting the Goods, us notifying you that they are ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 11.1 by giving you 2 days’ written notice of our intention to do so.  If we terminate the Contract, we may resell or otherwise dispose of part or all of the Goods.
5.6 We may deliver the Goods by instalments, which shall be invoiced and paid for separately.  Each instalment shall constitute a separate contract.  Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
5.7 Goods will be your responsibility from the time we deliver the Goods to the address you gave us or you (or a third party organised by you) collect them from us.
5.8 You will own the Goods once we have received payment for them in full.

6. Delivery (Services)

6.1 Where we are providing Services, you acknowledge that we are not responsible for any items left by you in your vehicle.
6.2 Unless set out to the contrary in the Order Confirmation, we will deliver your vehicle to you at the service centre where Services have been undertaken and as set out in the Order Confirmation and we will contact you once your vehicle is ready for collection.  Where we have replaced any parts you are entitled to see the parts that have been removed if you have told us that you require this at the time of Order.  We will own those parts unless you tell us when you Order that you wish to own them.
6.3 Collection of your vehicle shall be completed once you have signed our pro-forma handover note, or other such written confirmation as we may require from time to time, and we have received payment of the Price and any Additional Costs in cleared funds, to confirm your acceptance of the Services.
6.4 If you have notified us in writing or we have agreed in the Order Confirmation that you need to collect your vehicle by a specific date and/or time and we do not have your vehicle ready for collection on that date or at that time, you can give us a new deadline to have your vehicle ready, which must be reasonable, and where applicable we will offer you a reduction in the Price to reflect the delay.
6.5 If you fail to collect your vehicle within 14 days of us notifying you that it is ready for collection then we reserve the right to charge you a reasonable fee for the storage and the insurance of your vehicle until you collect it.
6.6 If you do not collect your vehicle within 90 days of us notifying you that it is ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 11.1 by giving you 14 days’ written notice of our intention to do so.  If we terminate the Contract, we are entitled to sell your vehicle to recover the cost of the Services.  We will write to you to tell you that we are going to do this and will pay to you any amount received for your vehicle less the cost of the Services and any costs incurred by us in selling the vehicle.

7. Your obligations

By entering the Contract with us you agree that you will co-operate with us and provide us with any information we may request in order to perform our obligations under the Contract.

8. Manufacturer’s warranty

The manufacturers of any Goods supplied (whether as a supply of Goods or as part of the Services) warrant that those Goods will be of satisfactory quality for a period of 12 months from the date of the Contract, provided that you have used the Goods reasonably, for private and domestic use only and for their usual purpose.  If the Goods are found to be faulty within that period, you can return them to us (at your cost) for, at our option, either a full refund of the Price of the Goods or a replacement.

9. Your rights of cancellation, return and refund

9.1 You can cancel your Contract with us at any point:

(a) before you collect any Goods;
(b) up to a period of 14 days after the Goods come into your possession (or any third party identified by you takes possession of them); or
(c) before we commence performance of the Services,
in each case by contacting us as set out in Condition 1.3 and either using the format set out in the Appendix or by telling us you wish to cancel and including the information outlined in Condition 1.3 and the Appendix.

9.2 Except as set out in Condition 4.3 and/or Condition 9.3 below, where you decide to cancel the Contract we will refund you any part of the Price which you have already paid using the payment method used by you to pay.
9.3 If you have cancelled the Contract in relation to the provision of any Services, you cannot do so once we have completed the Services.  If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind and cancelled the Contract.
9.4 As a consumer, you also have legal rights in relation to anything which is faulty, not of satisfactory quality or not as described. These legal rights are not affected by your right of return and refund in this Condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. After you have purchased the Goods and/or Services, your legal rights entitle you to the following:

(a) up to 30 days after you receive the Goods or collected your vehicle: if they are faulty or not as described you can get an immediate refund or request that the Goods are repaired or replaced or the Services reperformed;
(b) after 30 days following receipt of the Goods or collection of your vehicle and up to 6 months thereafter: if they are faulty or not as described and we are unable to repair or replace the Goods or reperform the Services then you will be entitled to a refund or Price reduction in most cases;
(c) after 6 months following receipt of the Goods or collection of your vehicle and up to 6 years thereafter: if the Goods and/or Services have not lasted a reasonable length of time you may be entitled to a partial refund provided that the Goods and/or vehicle have been used reasonably, maintained appropriately and has not been the subject of any significant alterations or damage.

9.5 If you wish to exercise your legal rights under Condition 9.4 you should contact us in the ways set out in Condition 1.3 and, where requested by us, must return the Goods and/or your vehicle to us at the showroom which you collected it from at your own cost.
9.6 If you exercise your legal right to reject the Goods and/or Services and ask for a refund we will:

(a) refund you the Price you paid.  However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods; and
(b) make any refund due to you as soon as possible and in any event within 14 days after the day on which you return the Goods to us and/or .

10. Our liability to you

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
10.2 We only supply the Goods and Services for domestic and private use. You agree not to use the Goods or purchase our Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

11. Termination and Consequences

11.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include non-payment of the Price or any Additional Costs, failure to collect any Goods and/or your vehicle within 14 days of us notifying you that they are ready for collection, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

11.2 Upon termination of the Contract for any reason:

(a) if you have made full payment for any Goods we may deliver them to you or alternatively refund you the Price and any Additional Costs at our discretion; or
(b) if you have not made full payment we may keep possession of the Goods and refund you any part of the Price which you have paid less our reasonable administrative costs;
(c) if you have not made full payment in relation to the Services or the part of the Services that have been provided, we are entitled to keep possession of your vehicle and act in accordance with Condition 6.5; and
in each case the accrued rights and remedies of each party as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

12. Dispute Resolution

12.1 If you have any complaints, you can contact us by e-mailing us at stellantisandyou@stellantis.com
12.2 Alternative dispute resolution (“ADR”) is a process by which an independent body will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site. 

13. How we use your personal data

13.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

14. Events outside of our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects delivery and/or collection times we will arrange a new delivery or collection time, as appropriate, with you after the Event Outside Our Control is over.

14.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

15. Our right to vary these Terms

15.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
15.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
15.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

16. Other important terms

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2 Where we refer to “in writing” in these Terms, this includes email.
16.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
16.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
16.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
16.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Subscription for Warranty, Routine Servicing, MOT Tests, Breakdown Assistance and Additional Assistance. Terms and Conditions

1.    USEFUL CONTACT DETAILS

Breakdown Assistance:

  • Telephone: 0330 018 3448

Maintenance/Repair requests:

  • Telephone: 0330 0996 815
  • Email: warranty@emac.co.uk

Important: Do not proceed with completing any Repairs without obtaining authority from the Administrator first.


2.    INTRODUCTION TO STELLANTIS &YOU CARE PLAN
This document sets out the full terms and conditions of Your Stellantis &You Care Plan; Warranty, Breakdown 

Assistance, Routine Servicing, MOT Test and Additional Assistance benefits. Please read it very carefully as it gives You important information about the benefits provided, the limits, Your responsibilities, when and how You can request repairs and when You cannot. If having read the terms You feel it is not suitable for You then please refer to Section

11.E. General - Cancellation for Your options.

This Agreement is not an insurance policy and is not regulated by the Financial Conduct Authority (FCA). It is an Agreement to provide a subscription for ongoing routine servicing, maintenance inspections, repairs, MOT Tests and assistance. This Agreement is a contract between You and the Provider.

This document and all Our literature is available in large print, audio and a customised description to meet Your individual requirements. We will be happy to provide You with a copy on written request, or You can call Us on 0330 0996 815 to request a copy.

 

3.    DEFINED TERMS

Administrator: The Administrator of this Agreement is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541.

The Administrator has been appointed by the Provider to be Your first point of contact. The Provider reserves the right to change the appointed Administrator at any time and will write to inform You prior to such a change.

Agreement: Our agreement with You in respect of Your Subscription Warranty, Breakdown Assistance, Routine Servicing and Additional Assistance benefits which consists of these terms and conditions and Your Plan Schedule.

Maintenance Agent:

  • Warranty - The Provider and the national network of third-party service centre/repairers that are authorised by the Provider for the provision of the services detailed under Section 5.A Warranty (Maintenance Inspection and Repair).
  • Routine Servicing - The Provider for the provision of the services detailed under Section 5. Routine Servicing.

Maintenance Year means:

  • for the first year of this Agreement: the year beginning on the Start Date and ending on the day preceding the annual anniversary of the Start Date; and
  • for subsequent years: a year begins on the annual anniversary of the Start Date and ends on the day preceding the next annual anniversary of the Start Date.

Plan Schedule: The document that We provided You, which contains Your details, Your Vehicle details and the Start Date of Your plan. Your Plan Schedule is based on the information You have provided to the Provider when You purchased Your Vehicle.

Provider/We/Our/Us/Client: This Agreement is a contract between You and the Provider. The Provider is Stellantis &You Limited, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND.

Subscription Facility: The method We use to collect payment from Your bank account is Direct Debit. The first payment is due at the time of purchase and monthly thereafter. The minimum initial term is 12 months.

Subscription Facility Administrator: Our appointed administrator is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU. The Subscription Facility Administrator will provide you with a Direct Debit Schedule separately, which together with this document forms the Agreement. The Provider reserves the right to change the appointed Subscription Facility Administrator at any time and will write to inform You prior to such a change.

Vehicle: means the motor vehicle more fully described in the Plan Schedule.

You, Your: The legal owner or registered keeper of the Vehicle as named on the Plan Schedule.

 

4.    ELIGIBILITY

Your Vehicle must:

  • Be built to and not be modified after the Start Date (as shown on Your Plan Schedule) outside of UK manufacturer’s specifications;
  • Not be used for hire or reward, commercial use, professional instruction, competition or off-road use, motor rally, motor racing, speed or duration tests, track days or any practice for these events whether they are timed or untimed; and
  • Not be a vehicle used in public service capacity, for example within police force, military service or fire service.
  • Not be a GTI, VXR or PSE model specification, have an engine with a cc greater than 2000 or greater than 4 cylinders, or be a light commercial vehicle or 4x4 model (Hybrid 4x4 models are allowed).

 

5.    BENEFITS

  1. Warranty (Maintenance Inspection and Repair)
  2. Breakdown Assistance (attended by a national breakdown specialist) which includes; Roadside, Recovery and Home Start
  3. Additional Assistance
  4. Routine Servicing
  5. MOT Test

 

These benefits are detailed below:

Please note: that in certain circumstances Your cover under Section 5.A Stellantis &You Care Plan Subscription Warranty (Maintenance Inspection and Repair) will reduce. For details of when this reduction will take effect, please see Section 6 ‘Commencement and Duration and Changes to Cover’.

 

A.Stellantis &You Care Plan Subscription Warranty (Maintenance Inspection and Repair) What is Provided:

Maintenance Inspection

One maintenance inspection prior to the Provider handing over Your Vehicle to You and carried out annually thereafter by the Maintenance Agent. The content of the inspections is detailed below:

General

Service history, next service due date and MOT due date.

Engine compartment

Check the oil, fluids and coolant levels and identify any leaks, the condition of the alternator, belts and battery.

Wheels/Tyres

Check condition of all tyres (including spare), inflation kit (if applicable) and wheel alignment.

Brakes

Check condition of the front and rear brake pads and discs (measured in millimetres), parking brake and the brake fluid condition and levels.

Coolant

Check condition and levels of antifreeze.

Lights, electrics and heating

Check condition of internal and external lights, wipers and washers, horn, warning lights, control messages, heating systems, air conditioning operation, interior electrics, safety and seatbelts.

External

Check the engine for any smoke and noise, check the brake operation, clutch and transmission operation, condition of all mirrors and glass check the locking system.

Underside

Check the exhaust system and catalytic converter, steering and suspension, check for visible fluid leaks, check the condition of the driveshaft; joints, gaitors and mountings, the condition of the wheel bearing; hub, wear and noise, the condition of the hoses, pipes and cables.

Maintenance Repair

Labour and parts costs for repairs to maintain Your Vehicle if an included part suffers a failure to perform its function, up to the Repair Limit detailed on Your Plan Schedule.

The Agreement covers all mechanical and electrical parts other than those specifically listed as excluded under Section 9 (Exclusions). The Agreement will also provide one MOT test every year at the Providers Maintenance Agent.

 

What We will do:

In the event that a component(s) of Your Vehicle suffers a failure to perform its normal function, the Provider will pay for replacement parts and labour, up to the Repair Limit specified in the Plan Schedule. Repair or replacement of defective parts under this Agreement is to be carried out through the Provider’s Maintenance Agents or repairers to whom Your Vehicle should be taken. Repairs can only be made on presentation of the Plan Schedule and confirmation that Your Vehicle has been serviced in accordance with the servicing requirements detailed in Section 7 (Customer Requirements).

Please note: replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of an included part, is included in this Agreement. If a covered component failure causes damage to another covered component, We will repair or replace that part, but this excludes any damage which is cosmetic in nature.

The Administrator has the right to appoint an independent engineer to inspect Your Vehicle prior to any repair or replacement of part(s). The Administrator may, at its discretion, elect to agree with You a value for Your Vehicle where the parts and labour cost of the repair exceeds the market value of Your Vehicle at the time of failure. The same will apply where the parts needed for repair are no longer available.

 

B.Breakdown Assistance (attended by a national breakdown specialist), which includes; Roadside, Recovery and At Home

All arrangements for Breakdown Assistance and relevant telephone calls will be handled by our chosen third party breakdown specialist (the Breakdown Provider). The Breakdown Provider or one of its contractors will attend Your Vehicle in the event of a valid request. We reserve the right to change the Breakdown Provider carrying out the services detailed within this Section 5.B at any time.

 

How to obtain assistance

If Your Vehicle has a breakdown, please follow these simple steps:

  • Telephone the Breakdown Provider on the following number: 0330 018 3448 (calls from mobiles may be charged at network operator’s premium rate, telephone calls will be handled by the Breakdown Provider and may be recorded and/or monitored).
  • Advise the operator of the location of the Vehicle, the nature of any fault, and provide any other information requested by the operator; and the number of the phone You are using.
  • Ring the Breakdown Provider back (on the free number) if You get going before the patrol arrives. Only accept help from the patrol or contractor that has been sent to assist You by the Breakdown Provider.
  • Do not go ahead and make Your own arrangements, as the Breakdown Provider cannot arrange reimbursement of costs incurred without prior authorisation.

 

Roadside

Roadside is available for the Vehicle detailed in Your Plan Schedule. Roadside operates in the United Kingdom only.

If You are stranded on a public highway (or other accessible road or area to which the public has the right of access) because the Vehicle has a breakdown, We will arrange for a contractor to assist You who will try to repair the Vehicle at the roadside.

Roadside includes labour at the scene of the breakdown but not labour at any garage to which the Vehicle is taken, unless such labour is covered under section 5.A (Maintenance Inspection and Repair) or 5.D (Routine Servicing) of this Agreement.

If the Vehicle cannot be repaired at the roadside, or if repairs are unwise, the Breakdown Provider will arrange for the Vehicle and up to 8 people to be taken to a destination of Your choice within ten miles. If You have no preferred destination, the Breakdown Provider will arrange for the Vehicle to be taken to a nearby garage. If You wish the Vehicle to be taken to any other destination, the Breakdown Provider will use reasonable endeavours to assist if You pay for the towage costs for the whole distance.

If You cannot readily get to the Vehicle, the Breakdown Provider will arrange, if practicable, to have it towed to a place of safety and stored until You can collect it.

Please note: The Breakdown Provider will not arrange to tow or transport any Vehicle, which, in their reasonable opinion, is loaded beyond its legal limit. If the Vehicle is in a position where the Breakdown Provider cannot arrange for work to be undertaken on it or tow it, or wheels have been removed, they can arrange to rectify this but You will have to pay the costs involved.

 

Roadside does not cover:

  1. Routine servicing of Your Vehicle or the cost of parts. These may however be covered by the Administrator under section 5.A (Subscription Warranty (Maintenance Inspection and Repair)) or 5.D (Routine Servicing) of this agreement.
  2. The cost of fuel or other supplies.
  3. Replacing tyres or windows
  4. Missing or broken keys. The Breakdown Provider will try to arrange the services of a locksmith if You pay them direct.
  5. The cost of ferry crossings, road tolls and congestion charges.
  6. Vehicles being demonstrated or delivered by motor traders or used under trade plates.
  7. Contaminated fuel. However, the Breakdown Provider will arrange for the Vehicle to be taken to a local garage for You to arrange and pay for any work carried out.
  8. Any vehicle storage charges before, during or after any assistance provided by the Breakdown Provider.
  9. Assistance following an accident, fire, theft or vandalism or other incident normally covered by a motor insurance policy. The Breakdown Provider can arrange assistance if You pay for the cost of assistance. (You may be able to recover these costs under the terms of Your motor insurance policy).
  10. If there are animals in the Vehicle, their onward transportation is at the sole discretion of the Breakdown Provider and is carried out solely at Your risk. The Breakdown Provider will not insure any animal or livestock in transit, during any onward transportation.

 

Recovery

Recovery has the same features and limitations as Roadside but with the following variations:

If the Breakdown Provider cannot arrange for the Vehicle to be repaired locally within a reasonable time, they will arrange for the Vehicle and up to 8 people to be taken home or to another single address. If there are more than 5 people, this may require two separate vehicles. An adult must accompany any persons under the age of 16.

 

Recovery does not cover:

  1. Use of the services having the object or effect of avoiding repair costs. For example, if a vehicle can be repaired in a reasonable time, the Breakdown Provider may not arrange recovery but arrange for repair instead.
  2. Recovery, which is required because the Breakdown Provider have previously arranged a temporary repair, which has not subsequently been properly repaired by You.

At Home

At Home allows You to use Roadside services within 1⁄4 mile of home or the place where You normally keep the Vehicle.

At Home does not cover:

a.         rectifying failed repairs attempted by You or someone on Your behalf.

 

General terms applying to Breakdown Assistance:

  1. Roadside, Recovery and At Home covers United Kingdom registered vehicles only.
  2. The Breakdown Provider cannot procure services for Your Vehicle if it is unattended.
  3. The Breakdown Provider does not guarantee to procure services in whole, or in part, if the Breakdown Provider or its contractors are prevented from doing so due to any circumstances beyond their reasonable control.
  4. The Breakdown Provider and its contractors reserve the right to refuse to give service if anyone in Your party behaves in a threatening or abusive way to their staff or contractors.
  5. Your telephone calls to and from the Breakdown Provider and its contractors may be monitored and recorded for the purposes of staff training and quality assessment. This complies with Oftel regulations.
  6. If the service You require is not included within Roadside, Recovery and At Home, the Breakdown Provider will try, if You wish, to arrange it at Your expense. The terms of, and any payment for, any such services are a matter for You and the supplier, and the Breakdown Provider will not act as an agent for You or the supplier.
  1. Vehicles, which have broken down as a result of taking part in a motor sport event, which takes place off the road and/or is not subject to the normal rules of the road, are not covered.

Nothing in this document gives You any rights against the Breakdown Provider.

 

C. Additional Assistance Benefits

  1. Car Hire

If a repair to Your Vehicle has been authorised by the Administrator under this Agreement and the labour time exceeds 8 hours (as determined using Autodata). You may benefit from the costs for car hire for up to 7 days after the repair request has been authorised by the Administrator, at a maximum of £60 per day (inclusive of VAT) subject to the following conditions:

  • You accept responsibility for the entire cost of the first 24 hours of car hire;
  • The cost of the car hire is within the overall Repair Limit;
  • The hired vehicle is of a like kind and quality as Your Vehicle and rented from a bona fide rental operator;
  • The hire period is limited to the period Your Vehicle is in the workshop undergoing repairs or a maximum of 7 days, whichever is less; and
  • The daily amount includes VAT but excludes fuel and insurance.

       2. Overnight Accommodation/Onward Travel

If a repair to Your Vehicle has been authorised by the Administrator under this Agreement, the labour time exceeds 8 hours (as determined using Autodata), You have not requested the Car Hire benefit detailed above and You are more than 50 miles from Your home address, You may benefit from:

  1. Overnight accommodation for You and Your Party up to a maximum of £300 including VAT in total. This does not include the cost of providing meals and drinks; or
  2. A refund of the cost of public transport for the driver, and up to four passengers to reach the end of their journey, subject to a maximum of £300 including VAT in total.

Any service provider of the Additional Assistance benefits (including Car Hire and Overnight Accommodation / Onward Travel) must be VAT registered. You must obtain authority from the Administrator prior to making any bookings, keep all copies of receipts/invoices and submit them to the Administrator for payment.

 

D.Routine Servicing

Your benefits include Routine Servicing to be carried out by the Maintenance Agent at a maximum of every 12,000 miles or within each Maintenance Year (whichever is sooner).

  1. Services include; the relevant manufacturer recommended service items and labour as detailed in the Service specification contained at Schedule 1 to this Agreement.
  2. Services do not include items such as; fuel filters, spark plugs and timing belts. If these, or any other items are not part of a manufacturer’s servicing schedule, then You should replace them at Your own expense

E.MOT Test

The Agreement will provide one MOT test every year at the Providers Maintenance Agent. The first MOT Test will only be provided after a minimum period of 6 months has passed from the Start Date of the Agreement.

The MOT Test fee will be provided. Any failures as a result of the MOT Test will not be provided by the plan, unless specifically stated in section 5.A and 5.D.

 

6.COMMENCEMENT, DURATION AND REDUCTION TO COVER

This Agreement commences from the Start Date shown on Your Plan Schedule. It will continue for the life of the Vehicle provided You continue to pay each monthly Subscription Payment as it falls due and subject to adherence of these terms and conditions, specifically the requirements set out in Section 7 (Customer Requirements) below.

Your Subscription Payment will be fixed for the first 12 instalments. We will notify You in writing of Your renewal quote at least 30 days prior to the collection of the 12th instalment. Your Subscription Payment may be subject to an increase or decrease at renewal. If You decide not to renew then You may cancel this Agreement at any time in accordance with Section 11E (Cancellation). Your Subscription Payment will automatically renew at the amount detailed on the quote unless You contact Us to cancel the renewal.

 

Reduction to Cover

When Your Vehicle is 10 years old (beginning from date of 1st registration with DVLA) or the odometer reading exceeds 100,000 miles (whichever occurs first) then, if since the Start Date You have complied with the Customer Requirements (see Section 7):

  • the maximum Repair Limit will be reduced to £1,000; and
  • the cover under Section 5.A Warranty (Maintenance Inspection and Repair) will reduce to cover the following
 

list of components only:

  • Engine – Rocker assembly, inlet and exhaust valves, valve guides and springs (excluding burnt valves and decokes), Cylinder head (excluding cracks, porosity and the head gasket), head bolts, push rods, camshaft and cam followers, timing gears, chains and associated parts, oil pump, pistons and rings, cylinder bores, gudgeon pins, con rods and bearings, crankshaft and bearings, bushes and oil cooler.
  • Timing belts – Provided there is proof that the manufacturer’s replacement recommendations have been complied with, and they are free from contamination.
  • Turbo (factory fitted) – Failures due to carbonisation are not covered, including but not limited to the Variable Nozzle Turbine (VNT) or Wastegate Actuator.
  • Gearbox:
    • Manual – All internal failures of gears, shafts, synchromesh hubs, selectors, bearings, speedometer drive and overdrive units (when fitted).
    • Automatics – All internal failures of gears, oil pump, shafts, bushes, clutches, brake bands, bearings, governors, servos, solenoids, torque convertor, drive plate, valve block, computer governor, modulator valve, speedometer drive.
    • Continuous Variable Transmissions CTX/CVT – All internal failures of clutches, planetary gears, reduction gears, shafts, variable pulleys, thrust link drives, solenoids, bushes and bearings.
  • Drive system (front/rear) – Crown wheel and pinion, drive shafts, bearings, planet gears, bevel gears, drive shafts, constant velocity joints and 4-wheel drive units.
  • Electrics – Starter Motor, alternator, coil and horn unit
  • Brakes – Master cylinder
  • Steering – Manual rack and pinion, manual steering column, steering box, idler box.
  • Cooling system – Water pump
  • Casings – Cylinder block, gearbox and axle, transfer box if they have been damaged directly by a failure of one of the included parts.

You will still be required to comply with the Customer Requirements (see Section 7)

 

7.CUSTOMER REQUIREMENTS

In order to maintain coverage under this Agreement You must:

  1. pay each monthly payment on its due date as detailed in the schedule provided by our Subscription Facility Administrator – see the further provisions under ‘Payment Requirements’ below: and
  2. submit Your Vehicle for a service during the Maintenance Year – see the provisions under ‘Service Requirement’ below; and
  3. service Your Vehicle within 12,000 miles – see the further provisions under ‘Manufacturer’s Service Requirements’ below: and
  4. follow the Maintenance Requirements – see the further provisions under ‘Maintenance Requirements’ below.

If You do not follow these requirements, then Your cover under this Agreement will be affected. This may include Repairs required to Your Vehicle not being covered by this Agreement. Please see Section 9 Exclusions below for details.

 

(1) Payment Requirements

In order for this Agreement to continue and for You to be able to continue to receive the benefits set out in Section 5, You must pay each monthly payment on time as set out in the schedule provided by our Subscription Facility Administrator. If You fail to make a monthly payment when due, We reserve the right to suspend or not provide the benefits set out in Section 5 of this Agreement. If you do not make the missed payment within 30 days from its due date, then this Agreement will terminate.

The monthly payments due have been calculated using the current rates of VAT. If the rate of VAT should change, the Subscription Facility Administrator may adjust the monthly payments to reflect the new rate of VAT. We will notify You in writing of any adjustment to Your monthly payments at least 30 days prior to the collection of the adjusted amount. If You decide not to continue with this Agreement due to the adjustment, then You may cancel this Agreement at any time in accordance with Section 11E (Cancellation). Your monthly payment will automatically change to the amount notified to You and You agree to pay the adjusted payments unless You contact Us to cancel this Agreement.

You and Us acknowledge that the Subscription Facility Administrator is entitled to collect the monthly payments and acts as an agent for EMaC and the Provider in relation to the collection of the monthly payments. We reserve the right to change the appointed Subscription Facility Administrator at any time and will write to inform You prior to such a change.

 

(2)Service Requirements

For each Maintenance Year You must have a Service carried out by the Maintenance Agent. The Service must be taken within the Maintenance Year or 12,000 miles if sooner.

 

(3)Manufacturer’s Service Requirements

The manufacturer of Your Vehicle will have stated a recommended service schedule (details of which can be found in Your Vehicle’s service book).

If the manufacturer’s servicing intervals are less or more than every 12,000 miles then You can follow the manufacturer’s mileage intervals, provided that You submit Your Vehicle to Us for a service at least once per Maintenance Year. If following the manufacturer’s intervals by mileage means that You require more services than those detailed in 5.D, You can contact Us to amend Your monthly Payments to include these. Alternatively, You are free to choose to acquire any necessary additional services Yourself outside of this Agreement at a VAT registered garage of Your choice (which may or may not be a Maintenance Agent).

You must keep all receipts and invoices. The Provider may request details of the service history at any time during the Agreement.

 

(4)Maintenance Requirements

It is Your responsibility to ensure that the timing belt is changed in accordance with the manufacturer’s recommendations.

You must maintain any additional components specified by the Vehicle’s manufacturer as detailed in Your Vehicle service book that are not included within the Routine Servicing benefit. Such additional routine service items will not be covered by this Agreement and will need to be replaced at Your own expense.

 

8.TERMINATION

This Agreement will end on the occurrence of any of the following:

  • If You cancel this Agreement at any time in accordance with Section 11.E; or
  • If You do not comply with Payment Requirements (as detailed in Section 7); or
  • When Your Vehicle reaches the end of its Subscription, e.g. when the Vehicle is scrapped or written off. You will need to contact Us to inform us that this has happened so that this Agreement can be terminated.

 

9.EXCLUSIONS

The following are excluded from this Agreement:

  • General;
  • All bodywork, handles and hinges, interior/exterior trim, bright work, paint, glass (including front & rear heated screens & elements), weather-strips, seals, gaskets, sheet metal, sun roof guides, seats (including all internal electrical/mechanical components) carpets, seat belts, wiper arms/blades/washer jets, wheels and tyres, wheel alignment/tracking/balancing, adjustments and oil leaks.
  • Parts subject to manufacturer’s servicing requirements or periodic repair including but not limited to plugs/glow plugs, fuel filters, timing belts and electrical leads, unless the Parts are detailed in the Routine Servicing benefit in 5.D, which will be provided as detailed in the Service Specification set out at Schedule 1 to this Agreement.
  • Any item or accessory not in the manufacturer’s original specifications.
  • Working materials – Unless working materials and supplies such as oils, filters and anti-freeze are required as a direct result of the failure of a warranted part or required as detailed in section 5.D.
  • All failures due to carbonisation are not covered including but not limited to the Variable Nozzle Turbine (VNT) or Wastegate Actuator or any other part of the Turbo, except when Your Vehicle is under 10 years old (beginning from date of first registration with DVLA) and the odometer reading is under 100,000 miles. Foreign object damage is not included on any turbo repair request.
  • Clutch – Where the failure is due to the clutch having reached the end of its normal working life due to usage, age or mileage, or the clutch is burnt out.
  • Brakes – Brake discs/drums, brake pads, brake linings/shoes, hoses and lines.
  • Contaminated Fuel – The clearing of fuel lines, filters, carburettors and pumps/nozzles.
  • Electrical Accessories – Bulbs, LED, High Intensity Discharge (HID), lamps/lenses, batteries, fuses, wiring harness, wiring terminals and remaking of disturbed electrical connections and portable satellite navigation systems.
  • Miscellaneous Items – Air conditioning recharging, ECU reflashes/upgrades, water ingress, exhaust system, auxiliary drive belts, brackets, mountings, tappings, supports, fixings and fastening devices, fuel tank and fuel lines, corrosion, seizure, rubber hoses, metal pipes or plastic pipes and unions, core plugs, bushes, decokes, foreign object damage and air bags.

The Stellantis &You Care Plan Warranty (Maintenance Inspection and Repairs) benefit does not cover any repairs in the following circumstances:

  • Non-compliance with the conditions detailed in section 7 of this Agreement;
  • Any failure of parts or breakdown caused by lack of normal and proper use or care, including the incorrect use of fuel or grade of oil;
  • Any failure of parts or breakdown caused by not replacing additional parts/fluid recommended by the Vehicle’s manufacturer and detailed in the service book and not covered by Section 5.D. Routine Servicing;
  • Any act, omission or negligence by You (or any user of the Vehicle), which adds to the loss or damage;
  • Water ingress, fire, collision, frost, snow, ice, flooding, freezing or corrosion;
  • The failure or breakdown of a part which is under any manufacturer’s or supplier’s warranty;
  • Any failure of parts which have reached the end of their normal working lives because of usage, age or mileage (as confirmed by an independent assessment);
  • Any parts which have not actually failed to perform their normal function, including but not limited to timing belts that are replaced as part of another job;
  • Exhaust emission MOT failures;
  • MOT Test or service within the first six (6) months of vehicle ownership.
  • The cost of repair to components not covered under the Agreement;
  • Any failures which are the result of carbon build up, except when Your Vehicle is under 10 years old (beginning from date of first registration with DVLA) and the odometer reading is under 100,000 miles;
  • Losses that occur as a consequence of a failure of an included component (examples are, but not limited to alternative transportation cost, costs associated with a disrupted journey, prepaid agreement, accommodation or transportation, inconvenience or loss of earnings);
  • The gradual deterioration of Your Vehicle’s performance due to age and mileage, including, but not limited to, gradual loss of engine compression requiring the repair of valves or rings and the gradual increase in the oil consumption due to normal operating functions;
  • Design or existing faults - parts being subjected to recall by the manufacturer or parts which fail as a result of inherent design faults or parts that require modification or replacement which is or has been recommended by the manufacturer or faults which existed before You entered into the Agreement;
  • Dismantling - We will not pay for any stripping down of the parts to determine the cause of the failure of parts or breakdown unless We accept the repair request;
  • Accidental damage - the costs relating to losses normally included under a road risks insurance policy or losses resulting from an accident to the Vehicle;
  • Failure of a covered component that causes damage to another covered component is not included if it is reasonable for Us to conclude that further damage has been caused by Your failure to take preventative steps or to notify Us after the initial failure of a component (for example, the Vehicle being driven with a defective part) and any loss arising from: excluded parts; parts that have been incorrectly fitted (outside of this Agreement); insufficient servicing; or faults present at purchase;
  • Modifications – failure of or damage to parts that occurs as a result of modifications or alterations from the manufacturer’s original specification made to the Vehicle after the Start Date; and

Vehicle use:

  • This Agreement is not valid for vehicles which are used for hire or reward, commercial use, professional instruction, competition or off-road use, motor rally, motor racing, speed or duration tests, track days or any practice for these events whether they are timed or untimed or in public service capacity, for example within police force, military service or fire service.

Going abroad:

  • Continental use - This Agreement (excluding Breakdown Assistance) will apply whilst Your Vehicle is in any territory of the EU or European Free Trade Association (EFTA) for a period of not more than 90 days in any Maintenance Year, with the limit of benefits restricted to the equivalent United Kingdom rate for labour charges and parts at manufacturer’s list prices as applicable at the date of the repair request.
  • Breakdown Assistance is not applicable for Continental use (see Section 5.B).
  • This Agreement will not apply if Your Vehicle is:
    • outside of the UK but in any territory of the EU for a period of more than 90 days in any Maintenance Year; or
    • outside of both the UK and any territory of the EU for any period of time.
 

10.REPORTING A FAILURE OF A COVERED COMPONENT

How to arrange repairs

  • DO NOT continue to use Your Vehicle. This may aggravate the problem and cause greater damage, for which We will not be liable.
  • Contact the Administrator to arrange for the Vehicle to be taken to the Maintenance Agent or repairer.
  • You must report any fault or potential fault to Us within 7 days of the incident occurring.
  • It is Your responsibility to ensure that the Maintenance Agent/repairer CALLS US BEFORE ANY WORK IS STARTED.
  • DO NOT proceed with repairs until the request has been authorised by the Administrator.

The repairer must telephone the Administrator on 0330 0996 815 or email to warranty@emac.co.uk and obtain a repair.

  • request authority number.
  • At that time (or as soon as possible thereafter) the Administrator will need the:
    • Registration Number and Agreement Number
    • Contract holder’s name
    • Current mileage and service history
    • Nature of maintenance or repair
    • Total cost
  • The authority number must be issued before any repair is completed.

The Administrator may authorise repairs immediately, call for other estimates, nominate another repairer, investigate the repair request further, insist on the use of factor or pattern parts, exchange or re-manufactured units, or appoint an independent assessor to inspect the Vehicle. The Administrator will assess repair times in line with Autodata’s* latest recommended repair times. *(Autodata is a third-party publisher and supplier of technical information for automotive professionals)

The total value of the repair work completed during this Agreement period is limited to the Repair Limit as detailed on Your Schedule. The Provider may, at its discretion, elect to agree with You a value for Your Vehicle where the parts and labour cost of the repair exceeds the market value of Your Vehicle at the time of failure.

The cost of investigation work can only be authorised by You, and You will remain responsible for meeting that cost in the event that the repair is not covered by this Agreement.

Repair requests will be handled by the Administrator, and We reserve the right to have Your Vehicle inspected by an independent engineer prior to any work being carried out.

You may be requested to provide details of the registered keeper and copies of the V5C (often known as the vehicle’s “log book”) at any time during this Agreement.

All invoices must be made out to Stellantis &You UK Limited c/o EMaC Limited. All parts removed from Your Vehicle as part of the repair (to be replaced by new parts) will become the property of the Provider.

Gaining access to Your Vehicle

You must allow Us free access to examine Your Vehicle at all times. If You make a repair request, We have the right to:

  1. examine and photograph the Vehicle;
  2. obtain an expert assessment, the result of which will be binding on all parties; and/or
  3. nominate another Maintenance Agent/repairer.

If, following specific arrangements for inspection, and through no fault of Ours, the assessor cannot inspect the Vehicle, for example, because the Vehicle is not available, then We reserve the right not to provide the repair.

 

11.GENERAL Additional Information

  1. Telephone calls: Any call made in connection with Your Agreement may be monitored and/or recorded as part of training and quality assurance processes.
  2. Misinformation: When applying for this Agreement or submitting a request You or anyone acting on Your behalf must take reasonable care to answer all questions honestly and to the best of Your/their knowledge. Failure to do so may affect the validity of Your Agreement, the provision of services or the payment of Your repair.
  3. Governing Law: This Agreement is governed by the law of England and Wales.

D.Cancellation

If You wish to exercise Your cancellation right, You must notify Us of Your decision to cancel by contacting Us on 0330 0996 815 or writing to Us at Customer Care Department Team, EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541. or by e-mailing Us at warranty@emac.co.uk; or by completing the cancellation form at the end of this Agreement and returning it to Us by email to warranty@emac.co.uk

  • If You cancel this Agreement within 14 days from the day after the Start Date as detailed in Your Plan Schedule (“Cancellation Period”), this Agreement will be treated as if it had never been made and Provider will refund to You any payment that You have then paid, within 30 days starting on the day after the day on which You notify Us that You wish to cancel this Agreement.
  • If you cancel this Agreement after 14 days from the day after the Start Date as detailed in Your Plan Schedule, the Agreement will be cancelled but You will not be entitled to any refund.

 

12.COMPLAINTS

If You have a complaint regarding the sale of this Plan You should contact the supplying Approved Dealer.

If You have a complaint regarding this Agreement You should in the first instance, contact EMaC Warranty Team using one of the following contact details:

Address:       EMaC Warranty Team, EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541

Email:   warranty@emac.co.uk Telephone: 0330 0996 815

If You are not satisfied with the response You may write to The Motor Ombudsman at: Address:          The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN Telephone: 0345 241 3008

None of the above affects any right to legal action.

13.      DATA PROTECTION DATA PROTECTION

Data Protection Act 2018. For the purposes of the Data Protection Act 2018, the Data Controller in relation to information You supply is the Provider. The Data Processor is the Administrator who may share the information provided, together with other information, with organisations who are the Administrator’s business partners, suppliers or agents, for the purposes of customer services, order fulfilment and financial and account administration. The Administrator will not transfer the information You provide to any country outside of the European Economic Area without firstly obtaining the Provider’s consent. When You have given the Approved Dealer information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of Your information (for which the Approved Dealer or Administrator may charge a small fee in accordance with data protection legislation) and to correct any inaccuracies. The Approved Dealer or Administrator may monitor and/or record telephone calls for staff training and security purposes, and to improve the quality of services that is provided.

All offers shown are valid on selected used car orders placed between 26/12/23 and 31/01/24. Exclusions may apply. Up to £750 saving is available on selected used cars only. Cannot be used in conjunction with any other offer.

Stellantis &You UK Limited, is acting as a credit broker and not a lender. Personal Contract Purchase. Finance subject to status. Terms and conditions apply. 18 and over. Guarantee / indemnity may be required. You will not own the vehicle until all payments are made. 

Online valuation is an estimated valuation of your vehicle based on the information you have provided. It is not an offer to purchase your vehicle. The estimated valuation may change and the condition of your vehicle will be inspected by the purchaser. You should ensure that you have taken into account any other costs connected with the disposal of your current vehicle before committing to a deposit for any new vehicle under a finance agreement. £500 extra will be applied on top of your online valuation price when you part exchange or sell your car to Stellantis &You UK, before 31st January 2024.

Fiat e-Grant saves £3,000 from the retail price of a Fiat 500e. Offer applies to qualifying new vehicles ordered between 01/01/2024 and 31/03/2024. Selected stock only. Fiat Chrysler Automobiles UK Ltd t/a Fiat reserves the right to change, amend or withdraw this offer at any point. Offer correct at time of publication.

VAUXHALL PARTNERS TERMS AND CONDITIONS

Qualification

To qualify for the Vauxhall Partners offers, you must be aged 17 and over with a full UK drivers licence. You must also satisfy the additional criteria for Vauxhall Partners offers, as explained in this section, which may be amended from time to time by Vauxhall Motors Limited (“Vauxhall”).

Categories of Vauxhall Partners:

Vauxhall Employee Partners: this category includes all employees of Vauxhall, IBC Vehicles Ltd, Vauxhall Finance Plc or a non-Vauxhall employee working at an eligible Vauxhall UK site and certain categories of pensioner and their eligible nominees.

If you retain a Vauxhall pension after you have left employment at Vauxhall, you will remain eligible for Vauxhall Partners and will be classed as a deferred pensioner. If you withdraw from the Vauxhall pension at any point after leaving you will no longer qualify.

Deceased pensioners - your family and friends, where applicable, may continue to be eligible nominated members of Vauxhall Partners so long as the surviving spouse continues to claim the deceased’s Vauxhall pension.

Vauxhall Retailer Partners: this category includes all employees of the Vauxhall Retail Network (including Groups). The account of a Vauxhall Retailer Partner will be audited on a regular basis to ensure they continue to be eligible for the Vauxhall Retailer Partners offer.

Vauxhall Associate Partners: this category includes all employees/members of selected companies/organisations.

You will only remain a member of Vauxhall Partners for as long as your company/organisation remains affiliated. [Vauxhall Motors Limited is not reliable for notifying you when your company/organisation is no longer affiliated]. Existing agreements will not be terminated should your affiliation cease.

Should the affiliation be terminated between Vauxhall Partners and your company/organisation, you and your eligible nominees may be removed from Vauxhall Partners; you will be advised as to when this will take effect. If you leave the company/organisation, you and your eligible nominated relatives will no longer be eligible for Vauxhall Partners. Qualification does not automatically pass to a deceased member's relatives or nominated members.

Unless you are registered to Vauxhall Partners, have supplied and had approval from the Partners Administration in proving your eligibility, you will not be entitled to any specific Vauxhall Partners offers. 

It is the responsibility of the original Employee/Retailer/Associate Partner to demonstrate that all criteria have been satisfied and not the responsibility of Vauxhall Motors Limited, Comdata Ltd or the Vauxhall Retailer.

Below are some examples of the type of proofs of eligibility that may be valid. This is dependent on the company or organisation and is subject to change from time to time so should not be taken as an infallible and exhaustive list.

• Payslips (dated within 6 months prior to vehicle order date) – these include pension payslips or P60s and payslips showing subscriptions to organisations
• Work ID badge/pass (no date required)
• Photo of the employee number
• Original letter-headed letter from your employer or organisation (dated within 6 months prior to vehicle order date) – this includes joining letters to membership organisations
• Contract front page showing the company name and employee name
• Membership card
• Certificate of Registration – this includes some membership organisations and driving instructor certification
• Validation code – some organisations may have a pre-approval process where you will be supplied a validation code in an email to upload

Vauxhall Employee/Retailer/Associate Partner nominee eligibility criteria

Each year, the Vauxhall Employee/Retailer/Associate Partner is allowed to share their Vauxhall Partners offers with a selected number of friends or relatives, where applicable. Per category, this is shown as:

Vauxhall Employee Partners can share with up to 3 friends or family members
Vauxhall Retailer Partners can share with up to 3 friends or family members
Associate Partners can share with up to 3 friends or family members

The eligible family members include:

• Partner or spouse
• Parents and step-parents
• Brothers and sisters
• Step-brothers and step-sisters
• Children and step-children
• Grandparents and grandchildren
• Aunts and uncles
• Nieces and nephews
• Sons-in-law and daughters-in-law
• Brothers-in-law and sisters-in-law
• Mothers-in-law and fathers-in-law

Friends
Vauxhall Employee, Retailer and Associate level Partners are permitted to share with friends as part of their annual rolling 12-month purchase allowance, at Vauxhall’s discretion.

Vehicle exclusions

Excludes Astra SE, Insignia SE, Mokka SE and all Design, Business Edition Nav & Tech Line Nav trims.

Vehicle Allowance

Dependent on the Partner category, a maximum number of the following Vauxhall vehicles can be purchased within any rolling 12 month period (beginning on the date of the first purchase) by anyone or a combination of a Main Partner Employee/Retailer/Associate and their nominated relatives/friends.

Employee Partner: 3
Retailer: 3
Associate: 3

Please note that the totals above are a combination of vehicles per 'Employee/Retailer/Associate Partners Account' and includes the maximum nomination allowance, and not vehicles per person.

For example, the Associate Partner purchases one Vauxhall vehicle, they can share their Vauxhall Partners offer with up to 3 friends or family members, who can subsequently purchase 1 new Vauxhall each. 'Employee/Retailer/Associate Partners Account' refers to the original Employee/Retailer/Associate and includes all of their subsequent nominees including friends, where applicable.

Vauxhalls purchased through Vauxhall Partners must be kept under the same ownership for a minimum of six months from the date of delivery. Vauxhall’s Audit Department carries out random checks and may request to see the vehicle's V5 logbook at any time during the minimum six months' ownership period. All offers are subject to terms, conditions and availability. If the vehicle is sold prior to this date, you agree to repay Vauxhall the discount that you received from Vauxhall Partners.

Savings

All savings claimed are savings against the particular Vauxhall’s current RRP and comprise a Vauxhall contribution.

Vauxhall Retailers, Vauxhall Finance and Comdata Ltd are not agents of any Vauxhall company and are not authorised to bind the Company by any specific or implied undertaking or representation.

Vauxhall reserves the right to change or withdraw any aspect of Vauxhall Partners without prior notice. Whilst every effort is made to ensure the offer details are accurate and up to date, Vauxhall reserves the right to change promotions at any time. All offers are available at participating and qualifying retailers only.

Website

Every effort has been made to ensure that the contents of this website are accurate and up-to-date. However, we reserve the right to change the specifications of the vehicles, prices, vehicle eligibility and finance products at any time. Vauxhall Motors Limited, Luton Road, UK1 101 135, Chalton, Luton, Bedfordshire LU4 9TT. All rights reserved. No part of this website may be reproduced in any form or by any means without the prior written permission of the Vauxhall Company concerned.

*Terms & Conditions apply. Elibigble Customers Only. £750 Motability new vehicle payment plus £500 from Stellantis &You UK paid 3 months after handover. Offer applies on electric vehicles for Motability customers only. Orders from 20th January 2024 – 31st March 2024. Stellantis &You UK Limited reserves the right to change, amend or withdraw this offer at any point in time.

  • The scheme is available to employees at all levels (Permanent and FTC).
  • Payments will not be made to any employees who are directly involved in the hiring process.
  • The vouchers and referral payments will only be made if the role has been advertised via the internal Stellantis &You, Sales and Services vacancies careers bulletin or the careers website
  • If a referral is offered a position and employed by Stellantis &You, Sales and Services, payment will be made in the next normal Payroll after first month and once 6-month probationary period is completed.
  • At the time of making the payment, both employees must still be employed by Stellantis &You, Sales and Services and not under notice (excluding maternity, redundancy and ill health).
  • Payments will only be applicable for people who you know personally and the candidate has consented to the referral.
  • We cannot accept retrospective referrals.
  • No payment will be made if the referred candidate has already been introduced through another source; for example, recruitment agency, direct application or referred by another employee ( 1 year ownership is adhered to – monitored in Stellantis &You Careers Hub).
  • The people you recommend must not have worked for Stellantis &You, Sales and Services or former acquisitions, either as an employee or a contractor.
  • Candidates must not be sourced via a third party.
  • Employees must not formally advertise vacancies on behalf of the business, either directly or via a third party.
  • The scheme is entirely discretionary, non-contractual and does not form part of the terms and conditions of employment.
  • Stellantis &You, Sales and Services reserves the right to withdraw, vary or amend the scheme at any time.
  • There is no limit to the number of people you can refer.
  • The Programme will be monitored and audited, any breach of the terms and conditions will be subject to potential disciplinary/formal action.
  • Payments will be subject to the deduction of Tax and NI this will be grossed up in order to accommodate the appropriate levels of Tax and NI deductions. They are also non pensionable contributions and do not count towards any bonus payments.

In order to qualify for the Stellantis &You UK Love2Shop Referral Scheme (the “Scheme”), the following Terms and Conditions (the “Terms”) will apply.

 

“Stellantis &You UK” refers to Stellantis &You, Sales and Services trading as “Stellantis &You UK”, a company registered in England and Wales with company number 0129806 and a registered office at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND;

 

“Love2Shop” refers to Park Card Services Limited trading as “Love2Shop”, a company registered in England and Wales with company number 03280082 and a registered office at Valley Road, Birkenhead, Merseyside, CH41 7ED;

 

“Referrer” means the person that is submitting the details of the Referee in order for Stellantis &You UK to contact them; and

 

“Referee” means the person that is being referred to Stellantis &You UK by the Referrer.

 

1.            In order to be eligible for the Scheme, the Referrer must have been a customer of Stellantis &You UK within the previous 3 months. Stellantis &You UK will provide an unloaded Love2shop reward card to the Referrer and advise of these Terms at the point of sale.

 

2.            Where the Referrer wishes to engage in the Scheme and wishes to introduce Referees to Stellantis &You UK, the Referrer must, in accordance with the Data Protection Act 2018, obtain the prior consent of the person they are referring, to share their personal data, before submitting their details via the Stellantis &You UK website.

 

3.            The Referrer will indemnify Stellantis &You UK for any loss or claim arising out of the Referrer’s failure to obtain the consent of the Referee in advance of providing the Referee’s details in accordance with paragraph 2.

 

4.            Upon contacting the Referee by telephone, Stellantis &You UK will identify the Referrer as the origin of the Referee’s personal data and seek confirmation from the Referee as to whether they have consented to receiving marketing communication. Where the Referee has not consented and wishes to ‘opt out’ of further marketing communications then Stellantis &You UK shall not contact the Referee again in relation to the Scheme or otherwise.

 

5.            There is no limit to the number of Referees that a Referrer may provide to Stellantis &You UK and more than one Referee can reside at the same address.

 

6.            Where a Referee successfully purchases a new or used car from Stellantis &You UK within 6 months of the Referrer making the referral in accordance with paragraph 2, the Referrer will be eligible to receive a financial top-up (Reward top-up) to Love2Shop reward card originally provided. For the avoidance of doubt, any purchase made by the Referee more than 6 months after the Referrer means the referral will not be eligible for a Reward top-up. Without the reward top-up, the Love2Shop reward card has no value.

 

7.            The Referrer must claim the Reward to-up online by providing the registration number of the car bought by the Referee.

 

8.            The Reward top up will be made to the referrer’s card within 1 month of the Referrer notifying Stellantis &You UK that they are eligible to receive it. There is no alternative prize.

 

9.            Where a Referee returns a car purchased from Stellantis &You UK within 3 months of purchasing it, other than where the vehicle is returned due to fault or defect, Stellantis &You UK reserve the right to cancel or reclaim from the Referrer any Reward top-up awarded to the Referrer as a result of the purchase. 

 

10.          Stellantis &You UK are not responsible if a Reward Card is lost, stolen, destroyed or used without permission.

 

11.          Eligibility for the Scheme and any Reward top-up offered under the Scheme is at the discretion of Stellantis &You UK and our decision is final.

 

12.         The Scheme is open to employees of Stellantis &You UK but restricted to non-management and non-sales advisor staff and the referee must not be a current customer of Stellantis &You UK.

 

13.          The Scheme is effective from 15th July 2016 and Stellantis &You UK reserves the right to terminate the Scheme at any time.

 

14.          The Scheme operates in accordance with the Stellantis &You UK Privacy Policy, and attention is drawn to clauses 3.1.4, 4.1.4, 5.7 and 5.8 specifically. The Referrer is responsible for reading and accepting the Privacy Policy.

 

15.          A person who is not a party to the Scheme will not have any rights under or in connection with it by virtue of the Contract (Rights of Third Parties) Act 1999.

 

16.          These Terms and any dispute or claim (including any non-contractual dispute or claims) arising out of them or in connection with them or their subject matter or formation shall be governed and interpreted in accordance with the laws of England and Wales, whose courts shall have non-exclusive jurisdiction over such matters.

These Terms and Conditions apply to your Card and its use by you.  By using your Card you are deemed to accept these Terms and Conditions which shall form a legally binding contract between You and the Purchaser.  You must read them carefully.

Your Card is an E-money product.  The Card must be activated before it can be used.

The Financial Services Compensation Scheme does not apply to the Card.  For your protection, all funds held from time to time on Cards are held by PCS in trust and safeguarded in accordance with the Electronic Money Regulations 2011.

1.   Definitions

1.1          In these Terms and Conditions, unless the context otherwise requires the following words and expressions shall have the following meanings:-

1.1.1      ‘Card’ means the pre-paid plastic or board card issued by PCS which is to be used in accordance with these Terms and Conditions;

1.1.2      ‘Customer Care’ means the contact centre operated for and on behalf of PCS for dealing with all your enquiries; details of such centre are contained in condition 14;

1.1.3      ‘E-money’ means electronic money as defined in the Financial Conduct Authority Handbook of rules and guidance;

1.1.4      ‘Goods’ means goods and/or services  which are available from a Retailer and can be paid for using Cards;

1.1.5      ‘PCMS’ means Park Card Marketing Services Limited (Company Registration No. 5325492) whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.6      ‘PCS/‘We’/‘Us’/’Our’ means Park Card Services Limited (Company Registration No. 3280082), the E-money issuer, whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.7      ‘Purchaser’ means the person who paid PCS for the Card;

1.1.8      ‘Retailer’ means those businesses who have from time to time agreed with PCMS to accept the Card in payment for Goods;

1.1.9      ‘SMS’ means the short message service allowing the interchange of short text messages between mobile telephones (texts);

1.1.10   ‘You’/’Your’ means the person to whom the Card has been gifted by the Purchaser as part of its [incentive/reward scheme] or such other permitted user of the Card from time to time.

2.   The Card

2.1       The Card is issued to the Purchaser but the Card itself will not be personalised. We may and will assume unless and until we are notified to the contrary, that the person who uses the Card at any time is the rightful user of the Card.

  1.       The Card:-
    1. is not a cheque guarantee or cheque card;
    2. cannot be exchanged by the Retailer for cash and no change can be given by the Retailer;
    3. cannot be used to purchase Goods by mail order or on-line;
    4. can only be used in the United Kingdom and The Channel Islands.
    5. Funds held on the Card are in GB £s.
    6. You will not earn any interest on any funds loaded onto the Card nor receive any other benefit related to the length of time you hold the Card.
    7. We will not issue a statement in respect of your Card but details of the balance on your Card can be obtained in accordance with condition 5.
    8. The Card purchaser must be over the age of 18.

3.   Use of your Card

3.1         Cards must be activated prior to use.  Full instructions on how Cards can be activated can be found on our website  at www.love2shop.co.uk.

3.2         You must:-

3.2.1      treat the Card as if it were cash;

3.2.2      take all reasonable precautions to ensure that the Card is not lost, stolen, damaged or destroyed and any PIN number supplied in respect of the Card is not used without your permission;

3.2.3      keep your transaction receipts safe and when appropriate dispose of them carefully;

3.2.4      let Us know as soon as possible if your Card is lost, stolen, damaged or destroyed.

3.2.5      Keep an independent record of your Card number.

3.3         The Card can only be used at Retailers to pay for Goods.

3.4         Retailers may vary from time to time but a current list can be obtained on-line at  www.love2shop.co.uk  or by telephoning Customer Care.

3.5         We will debit the amount of all Card purchases from Retailers from the balance on your Card immediately the purchase is completed.

3.6         If we need to investigate a transaction on the Card then You must co-operate with Us, the police or any other authorised body if this is reasonably required.

3.7         The maximum amount You can spend using the Card is the amount of the balance on the Card at the relevant time.  If You attempt to spend more than such balance the transaction will be declined. 

3.8         If the amount of a proposed Card purchase is greater than the available balance, You can pay the difference in cash or by any other payment method acceptable to the Retailer.  You must inform the cashier that your purchase is greater than the balance on the Card and ask for the alternative payment method to be processed first.  This will ensure the Retailer is not attempting to ask for more than the available balance on the Card and will therefore prevent a declined transaction.

3.9         The Card must not be sold by the Purchaser or by You, or by any other holder of the Card from time to time, but it may be gifted by You to any person to use at Retailers to pay for Goods.  If you gift a Card to another person You will be responsible for all use of the Card and You must ensure that such person understands and complies with the obligations contained in these Terms and Conditions, particularly those relating to the security and use of the Card.

4.   Lost, Stolen, Damaged or Destroyed Cards

4.1       If your Card is lost, stolen, damaged or destroyed You must notify us immediately by telephoning Customer Care and quoting the Card number.

4.2       Upon receipt of the Card number We will immediately cancel the Card.

4.3       Until We receive your notification in accordance with condition 4.1 all purchases made using the Card will be debited to the Card.

4.4       After such security checks as We may require, We will, unless We believe that fraud may be involved, and subject to condition 4.5, arrange for a replacement card to the value of the balance on the Card at the time it is reported lost, stolen, damaged or destroyed to be issued to You.

4.5       Valid claims will be completed within 10 working days and may be subject to an administration fee of £8.90.

5.   Additional Services

The following services will also be available to you for (where appropriate) valid numbers in the United Kingdom:-

5.1       text balance alerts at a fee of 5p per SMS; this service will provide You with an SMS text each time your Card is used and the text message will give You the latest Card balance;

5.2       text threshold alerts at a fee of 5p per SMS; this service will provide You with an SMS text once the balance remaining on the Card reaches a value which You can set;

5.3       the cost of each of the above services will be charged to your card

5.4       balance details via our 24/7 automated telephone service on 0344 7709015 quoting your Card number. 

6.   Charges

All charges by Us referred to in these Terms and Conditions will be

6.1       automatically deducted from the balance on your Card;

6.2       subject to variation as and when We require, subject to Us giving not less than 28 days prior notice of any such variation before making any deduction from your Card.

7.   Expiry of your Card

Your Card will expire on the date printed on the Card following which it will no longer be valid and neither You nor any other person will be able to use the Card.

8.   Redemption

8.1       The Card has been given to you. Therefore, You have no right of redemption nor any right to require the Purchaser to exercise a right of redemption.

9.   Disputes with Retailers

9.1       For the avoidance of doubt, We will not be liable for any Goods paid for with the Card.  Any queries or complaints concerning such Goods must be addressed to the relevant Retailer.

9.2       Once You have used your Card to make a purchase We cannot stop such purchase and the amount of that purchase will be debited to the Card immediately the purchase is completed.

9.3       Each Retailer will have its own return policy and will handle your returns in accordance with that policy.  If a Retailer becomes liable to make a  refund to You, the Retailer cannot credit the amount of such a refund to the Card; refunds are between You and the Retailer.

9.4       If at any time you believe that a purchase has been incorrectly debited to your Card You must let Us know as soon as possible but in any case within 28 days of the disputed transaction by either telephoning Customer Care or by e-mail via the ‘contact us’ section of our website www.love2shop.co.uk. We will make all reasonable endeavours to resolve your query as soon as possible.  If your query is in Our reasonable opinion, unfounded then we reserve the right to charge an administration fee of £10.00.

10.   Regulation and Protection

10.1     PCS is authorised and regulated by the Financial Conduct Authority (registration number 900016) to carry on the regulated activity of issuing E-money.

10.2     Although the E-money product is regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme.  This means that in the event that PCS becomes insolvent, any E-money on your card may become valueless and unusable and may be lost.  No other compensation scheme exists to cover losses claimed in connection with Cards.

11.   Complaints

11.1       If You have a complaint concerning your Card or our service then please contact Us by calling Customer Care or on-line at  www.love2shop.co.uk.

11.2     All complaints will be dealt with as quickly and as fairly as possible in accordance with our complaints procedure, details of which can be obtained by telephoning Customer Care.

11.3     If We fail to resolve your complaint You can always refer it to:-

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

Telephone 0800 023 4567

12.   Our Liability

12.1     We cannot guarantee that a Retailer will accept your Card.  The reasons for any non-acceptance or non-authorisation could be beyond our reasonable control, for example a system failure or a concern by the Retailer that your Card is being mis-used.

12.2       We shall not be liable to You for any loss or damage You may suffer in the event that a Retailer refuses to accept your Card.

13.   Data Protection

PCS is committed to maintaining all data which it collects in accordance with the requirements of the Data Protection Act 1998 and will take reasonable steps to ensure that all information concerning You or your Card is kept secure against unauthorised access, loss, disclosure or destruction.

14.   Customer Care

You can contact Customer Care as follows:-

14.1       for a general enquiry on 0344 3750739 between the hours of 9am and 5pm Monday to Friday; or

14.2       for a lost or stolen Card or balance details on 0344 7709015 available 24 hours a day, 7 days a week.

The geographical address at which we may be contacted is our registered office address as set out above.

15.   Rights of Third Parties

These Terms and Conditions do not create any right enforceable by an person who is not a party to them, except that:-

15.1     these Terms and Conditions may be enforced by Us;

15.2     a person who is the permitted successor or assignee of the rights of a party referred to in these Terms and Conditions is deemed to be a party to these Terms and Conditions and the rights and obligations of such successor or assignee shall, subject to and upon any succession or assignment permitted by these Terms and Conditions, be regulated by these Terms and Conditions.

16.   Governing Law and Jurisdiction

These Terms and Conditions shall be governed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.  All communications with you will be in English.

These Terms and Conditions of Sale (“Terms”) will apply to any contract between us for the sale of a Vehicle (defined at Condition 2.2) (“Contract”). Please read these Terms carefully and make sure that you understand them, before placing an order to purchase a Vehicle from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to purchase a Vehicle from us.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 15. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st July 2017.

In some parts of these Terms you will have different rights depending on whether you are a business or a consumer. You are a consumer if:

  • you are an individual; and
  • you are buying a Vehicle from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

If you are a consumer attention is drawn to Conditions 9, 10 and 11 which set out your rights as a consumer and Condition 12 which explains the limits on our liability to you.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are PSA Retail UK Limited a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.robinsandday.co.uk (“Site”).
1.3 Contacting us:

(a) To cancel a Contract before you collect the Vehicle in accordance with your right to do so as set out in Condition 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are purchasing the Vehicle from or by contacting our Customer Services team using the contact details on our Site (using the cancellation form in the Appendix). If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are purchasing the Vehicle from e-mailing us at the email address on our Site.
(c) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. How the Contract is formed between you and us

2.1 When you inspect a vehicle in one of our showrooms or on our Site and make an offer to purchase it or a vehicle that we have identified on our systems (“Vehicle”) for the Price, you are placing an “Order” with us for the purchase of the Vehicle, which is subject to these Terms.
2.2 We will confirm in writing that we accept your Order (“Order Confirmation”). Please note that any other communication from us, including any verbal communication, is only an acknowledgement and not an acceptance of your Order.
2.3 These Terms and Conditions will become binding on you when:

(a) we confirm in writing that we have accepted your Order;
(b) you make payment of the Price to us; or
(c) we commence processing of the Order;
whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide the Vehicle, for example because it is no longer in stock, no longer available, or, in relation to a used Vehicle, because of a fault or defect that we have identified, or because we have identified it will not meet any specific requirement such as those described in Condition 8.1 which you have given us, we will inform you of this and we will not process your Order. If you have already paid the Price for the Vehicle, we will refund you the full amount including any Additional Costs charged as soon as possible.
2.6 If you are a business customer these Terms constitute the entire agreement between us in relation to this sale. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent negligent misrepresentation based on any statement in these Terms.

3. Price of Vehicle and Additional Costs

3.1 The price of the Vehicle will be as quoted in our showroom, or otherwise notified to you in writing in the Order Confirmation (“Price”). We take all reasonable care to ensure that the Price is correct at the time of your Order. However please see Conditions 3.6 and 3.7 for what happens if we discover an error with the Price.
3.2 Where applicable and noted on the Order, the Price includes a deposit (“Deposit”) but does not include the cost of any vehicle moving fee if the Vehicle is located at a showroom other than the one you wish to collect it from, vehicle tax, vehicle first registration fees, GAP insurance or any other type of insurance, any fuel or requested third party accessing fitment (“Additional Costs”), where these will be applicable to the Vehicle. Any Additional Costs will be charged in addition to the Price at the applicable rates as notified to you at the time of your collection of the Vehicle.
3.3 Where applicable, you will need to pay the Deposit when you place your Order for the Vehicle. We cannot process your Order until we have received the Deposit in full cleared funds. The Deposit can be paid by cash, debit or credit card.
3.4 If you decide not to purchase the Vehicle or the Contract is cancelled for any reason and where you have paid a Deposit, we will refund you the Deposit in the same way that it was paid within 14 days of you requesting a refund subject to us, where you have cancelled the Contract, being entitled to deduct any Additional Costs incurred by us to that point. If your Order includes any bespoke elements we reserve the right to retain all or any part of the Deposit to cover any costs we have incurred. Where you purchase the Vehicle the Deposit will form part of the Price.
3.5 The Price and any Additional Costs include VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of collection, we will adjust the VAT you pay, unless you have already paid for the Vehicle in full before the change in VAT takes effect.
3.6 It is possible that, despite our reasonable efforts, the Price for the Vehicle given in our showroom, on our Site or quoted over the telephone may be incorrect. In the event the Price changes prior to collection or where the Price has changed for any other reason, we will ask you whether you wish to proceed at the correct Price. If you agree to proceed at the correct Price we will refund you or charge you the difference between any amount you have paid and the correct Price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the Contract and refund you any amount you have already paid.

4. Payment

4.1 The Price, less the Deposit (where you have paid one in accordance with Condition 3.2) and any Additional Costs, can be paid by either Visa, MasterCard or American Express credit or debit card, electronic transfer or cash, or through the means set out in a separate finance agreement that you have signed and which we have agreed to allow you to use in order to pay the Price and any Additional Costs. Please note that we are not able to accept any more than £7,500 in cash and where you make payment in cash of more than £3,000 we will require certain documentary evidence from you to confirm your identity. 
4.2 Where we have agreed in advance, you may pay part or all of the Price by providing us with another vehicle as a part-exchange. Please see Condition 5 for what happens if you would like to make a part-exchange.
4.3 Unless otherwise stated in the Order Confirmation or any finance agreement which you have entered and we have accepted as your means of payment, payment of the Price and any Additional Costs are due when you collect the Vehicle from our premises (“Due Date”).
4.4 If you do not make payment to us by the Due Date, we may:

(a) not allow you to collect the Vehicle until we have received payment of the Price in cleared funds and charge you for storage and insurance in accordance with Condition 6.5;
(b) charge you interest on the Price at the rate of 2% above the base lending rate of the Bank of England from time to time. Where we charge you interest this shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement; or
(c) terminate the Contract to sell you the Vehicle immediately in accordance with Condition 13 by giving you written notice.

5. Part-Exchange

5.1 You must notify us in advance if you have a vehicle you wish to part-exchange (“Part-Exchange Vehicle”) and provide us with any information regarding the Part-Exchange Vehicle which we may reasonably request, and bring the Part-Exchange Vehicle to a showroom agreed by us at a time which is convenient to us in order for us to examine it.
5.2 If we agree to consider your Part-Exchange Vehicle, we will examine it at a pre-agreed time and provide you with a valuation. We are not obliged to provide a part-exchange option when selling the Vehicle and our decision to examine and value a Part-Exchange Vehicle, including the valuation we give, is solely at our discretion.
5.3 If we are willing to accept a Part-Exchange Vehicle as part of the Price we will provide you with a valuation for the Part-Exchange Vehicle (“Part-Exchange Valuation”).
5.4 You have no obligation to accept any Part-Exchange Valuation and can change your mind about a part-exchange at any point until you deliver the Part-Exchange Vehicle to us and collect the Vehicle as long as you notify us of your decision.
5.5 Where you wish to accept the Part-Exchange Valuation we have provided and wish to continue with the part-exchange you must notify us in writing and at that point we will recalculate the Price to take into account the Part-Exchange Valuation in exchange for you transferring the Part-Exchange Vehicle and ownership of the Part-Exchange Vehicle to us.
5.6 Unless you have notified us that you will not be part-exchanging the Part-Exchange Vehicle, you will not be able to collect the Vehicle until you have delivered the Part-Exchange Vehicle to us and we have confirmed that it is in the same condition as it was when we provided the Part-Exchange Valuation.
5.7 For the avoidance of doubt we are entitled to reject a Part-Exchange Vehicle which is delivered to us for any reason, including but not limited to circumstances where:

(a) the condition of the Part-Exchange Vehicle has changed since we provided the Part-Exchange Valuation;
(b) there is a discrepancy in the recorded mileage of the Part-Exchange Vehicle;
(c) the Part-Exchange Vehicle has been used as part of a taxi [or hire] business;
(d) the Part-Exchange Vehicle has been subject to a total loss claim;
(e) any other issue is identified by a HPI check or equivalent vehicle history check on the Part-Exchange Vehicle;
(f) the Part-Exchange Vehicle is not your property to dispose of or you do not have the right to sell it; or
(g) the V5 registration documentation for the Part-Exchange Vehicle is incomplete or is not in your name;
(h) the V5 registration documentation for the Part-Exchange Vehicle is missing and you are not able to provide it immediately on request;
(i) we reasonably believe that the Part-Exchange Vehicle or any part of it, may be stolen;
(j) we reasonably believe that any of the documents provided with the Part-Exchange Vehicle may be forged or altered to misrepresent the Part-Exchange Vehicle.

5.8 In the event that we reject a Part-Exchange Vehicle in accordance with Condition 5.7 above we are entitled at our option to:

(a) reject the Part-Exchange Vehicle entirely and require payment of the Price by another means; or
(b) provide a new Part-Exchange Valuation in relation to the Part-Exchange Vehicle.

5.9 When delivering a Part-Exchange Vehicle to us you must provide:

(a) all sets of keys to the Part-Exchange Vehicle; and
(b) the V5 registration documentation, the service history and any associated documentation for the Part-Exchange Vehicle;
without which we will not accept the Part-Exchange Vehicle.

6. Collection

6.1 We will deliver the Vehicle to the showroom agreed by you and us in the Order and we will contact you once the Vehicle is ready for collection.
6.2 Collection of the Vehicle shall be completed once you have signed our pro-forma handover note, or other such written confirmation as we may require from time to time, and we have received payment of the Price and any Additional Costs in cleared funds, including (where applicable) delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price in accordance with Condition 5, to confirm your acceptance of the Vehicle.
6.3 Subject to any finance agreement that you may have in place, ownership of the Vehicle and the right to collect it will pass to you once we have received payment of the Price and any Additional Costs in cleared funds and have accepted delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price. We own the Vehicle until payment of the Price has been made in full.
6.4 If you have notified us in writing or we have agreed in the Order Confirmation that you need to collect the Vehicle by a specific date and we do not have the Vehicle ready for collection on that date, you can give us a new deadline to have the Vehicle ready, which must be reasonable, or you can cancel your Order and we will refund you any part of the Price which you have already paid. If you give us a new deadline and we do not meet this you can cancel your Order and we will refund you any part of the Price which you have already paid.
6.5 If you fail to collect the Vehicle within 2 days of us notifying you that it is ready for collection then we reserve the right to charge you a reasonable fee for the storage and the insurance of the Vehicle until you collect it.
6.6 If you do not collect the Vehicle within 14 days of us notifying you that it is ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 13.1 by giving you 2 days written notice of our intention to do so. 

7. Your obligations

7.1 By entering the Contract with us you agree that you will co-operate with us and provide us with any information we may request in order to perform our obligations under the Contract.
7.2 You must hold a valid driving licence which allows you to drive in the UK in order to place an Order with us and you are responsible for ensuring that the Vehicle is fully insured, taxed and maintained from the point at which ownership passes to you.

8. The Vehicle

8.1 Other than where you are ordering a new Vehicle whereby you will be the first registered owner, you hereby acknowledge that the Vehicle may previously have been used as a lease or rental vehicle or have had multiple users. It may also have been imported from another country. We will provide you with any information about the Vehicle on request so if you have any questions about the previous use of the Vehicle or have specific requirements we advise you to discuss these with us before placing your Order.
8.2 The images of the Vehicle on our Site are for illustrative purposes only. Although we have made every effort to display the Vehicle accurately, we cannot guarantee that your computer's display accurately reflects the appearance of the Vehicle.
8.3 Where you are purchasing a Vehicle and you will be the first registered owner, the Vehicle is provided with the manufacturer’s guarantee applicable at that time.  Where you are purchasing any other Vehicle then it is provided with a 12 months’ warranty  commencing at the point of collection by you. We do not offer any warranty or guarantee other than as stated in the Terms or implied by law.

9. Your rights of cancellation, return and refund

9.1 You can cancel your Contract with us at any point before you collect the Vehicle by contacting us as set out in Condition 1.3.
9.2 Where you decide to cancel the Contract we will refund you any part of the Price which you have already paid using the payment method used by you to pay.
9.3 As a consumer, you also have legal rights in relation to a Vehicle that is faulty, not of satisfactory quality or not as described. These legal rights are not affected by your right of return and refund in this Condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. After you have purchased the Vehicle, your legal rights entitle you to the following:

(a) up to 30 days after you collect the Vehicle: if it is faulty or not as described you can get an immediate refund or request that the Vehicle is repaired or replaced;
(b) 30 days following collection of the Vehicle and up to 6 months thereafter: if it is faulty or not as described and we are unable to repair or replace the Vehicle then you will be entitled to a refund or Price reduction in most cases;
(c) 6 months following collection of the Vehicle and up to 6 years thereafter: if the Vehicle has not lasted a reasonable length of time you may be entitled to a partial refund provided that the Vehicle has been used reasonably, maintained appropriately and has not been the subject of any significant alterations or damage.

10. Your right of cancellation where you have purchased a Vehicle by way of email or telephone

10.1 If you are a consumer, in addition to your rights set out at Condition 9 above, you have the right to cancel this Contract within 14 days of taking delivery of the Vehicle without giving any reason (“Cooling off Period”).
10.2 The Cooling off Period will expire after 14 days from the day on which you take delivery of the Vehicle.
10.3 To exercise the right to cancel in accordance with this Condition 10, you must contact us in accordance with Condition 1.3. You can also complete and submit the model cancellation form on our Site or send a letter or email. If you use this option, we acknowledge receipt of such a cancellation by email or post without delay.
10.4 Any cancellation made in accordance with this Condition 10 should be received by us before the Cooling off Period has expired.

11. Effects of cancellation

11.1 If you wish to exercise your legal rights under Condition 9 or 10 you must return the Vehicle to us at the showroom which you collected it from at your own cost. If you exercise your legal right to reject the Vehicle in accordance with Condition 9 or 10 and ask for a refund we will:

(a) refund you the Price you paid for the Vehicle.  However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Vehicle; and
(b) make any refund due to you as soon as possible and in any event within 14 days after the day on which you return the Vehicle to us.

11.2 For the avoidance of doubt, if you are not a consumer, the rights and remedies set out in Conditions 9, 10 and 11 do not apply to you, and your rights and remedies are as set out in Condition 12.

12. Our liability to you

12.1 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

IF YOU ARE A CONSUMER

12.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
12.3 We only supply the Vehicle for domestic and private use. You agree not to use the Vehicle for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

IF YOU ARE A BUSINESS

12.4 Subject as expressly provided in these Terms, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. In particular, we make no warranty as to the fitness of the Vehicle for any particular purpose even if that purpose is stated in your Order. This exclusion includes recommendations or advice from us to you relating to a specific enquiry. You must satisfy yourself as to the fitness for the purpose for which the Vehicle is intended.
12.5 We shall not be liable for a breach of warranty in accordance with Condition 8 unless:

(a) you give written notice of the defect to us and if, where we are responsible for delivery, the defect is as a result of damage in transit gives written notice to us within 7 days of receipt specifying the details of the defect and when it was delivered. In the event of a defect which is not apparent on delivery you shall inform us in writing of such defect within 2 days of discovery of the defect; and
(b) we are given a reasonable opportunity after receiving the notice to examine the Vehicle and you comply with any request from us to return the Vehicle to our place of business at your cost for examination to take place there. The reasonable cost of carriage of the returned Vehicle incurred by you will be reimbursed by us if the Vehicle is found to be in breach of the warranties set out in Condition 8.

12.6 We shall not be liable for breach of warranty under Condition 8 if:

(a) you make any further use of the Vehicle after giving notice under Condition 12.5(a); or
(b) the defect arises because you have failed to follow our or the manufacturer’s instructions (whether oral or in writing) as to the storage, proper use and maintenance of the Vehicle or (if there are none) good trade practice; or
(c) you alter or repair the Vehicle without our written consent.

12.7 Where any valid claim in respect of the Vehicle is made by you, we shall be entitled at our option to:

(a) replace or repair the Vehicle where found not to conform to warranty at our cost; or
(b) at our sole discretion, refund to you the Price (or a proportionate part of the Price) of the Vehicle found not to conform to warranty,
and subject to Condition 12.1 we shall have no further liability to you.

12.8 Subject to Condition 12.1, our liability in connection with the sale and supply of the Vehicle shall be as follows:

(a) in respect of any loss of profits, loss of business, loss of goodwill, loss of anticipated savings or loss of use, our liability shall be nil;
(b) for any type of consequential, special or indirect loss or damage, our liability shall be nil; and
(c) in respect of all other types of direct loss (whether in contract, tort or otherwise) our total aggregate liability under the Contract shall not exceed the total Price of the Vehicle.

12.9 Subject to Condition 12.1, we shall have no liability under these Conditions or otherwise if the Vehicle has not been paid for by the Due Date.
Any claim by you under this Condition 12 in respect of any Vehicle shall not entitle you to withhold or delay payment in respect of any other Vehicle, goods or services in respect of which no such claim has been made whether or not such Vehicle, goods or services form part of the same consignment.

13. Termination and Consequences

13.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include non-payment of the Price or any Additional Costs, failure to collect the Vehicle within 14 days of us notifying you that it is ready for collection, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

13.2 Upon termination of the Contract for any reason:

(a) if you have made full payment for the Vehicle we may deliver it to you or refund you the Price and any Additional Costs at our discretion; or
(b) if you have not made full payment we may take possession of the Vehicle and refund you the Deposit and any other part of the Price which you have paid less our reasonable administrative costs or require immediate payment of the remaining balance of the Price at our discretion; and
the accrued rights and remedies of each party as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

13.3 For the avoidance of doubt, where we take possession of the Vehicle as a result of our termination of the Contract or where you cancel the Contract we may display the Vehicle for sale on our Site or in a showroom and use it in any demonstration or test-drive, and sell the Vehicle to another customer.

14. Dispute Resolution

14.1 If you have any complaints, you can contact us by e-mailing us at robinsandday@mpsa.co.uk.
14.2 Alternative dispute resolution (“ADR”) is a process by which an independent will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site. 

15. How we use your personal data

15.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

16. Events outside of our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.

16.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

17. Our right to vary these Terms

17.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
17.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
17.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

18. Other important terms

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 Where we refer to “in writing” in these Terms, this includes email.
18.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
18.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a Vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Stellantis &You UK, trading as Stellantis &You, Sales and Services, is involved in the automotive industry. The business activities of Stellantis &You UK generate a substantial amount and variety of taxes. In the UK, we pay Corporation Tax, Stamp Duty Land Tax, employer and other taxes. In addition, we collect and pay employee taxes and VAT. The taxes we pay and collect form a significant part of our economic contribution to the UK economy.

Stellantis &You UK’s tax strategy reflects the business practices and ethos, as demonstrated in the arrangements described below. This tax strategy is effective from the date of publication and will be reviewed each year in accordance with Paragraph 16(2), Schedule 19, Finance Act 2016.

 

APPROACH TO RISK MANAGEMENT AND GOVERNANCE ARRANGEMENTS

The team of tax specialists acting on behalf of Stellantis &You UK have many years’ experience in UK and international direct and indirect taxation and reports to the UK Board of Directors via the Finance Director who has responsibility for tax matters and is the Senior Accounting Officer for all businesses within the scope of the strategy. Our internal processes and controls support the tax compliance and transactional tax obligations of the business providing our Board and Senior Accounting Officer with a robust framework for calculation and payment of taxes due.  Where any process weakness is identified, new processes and controls are implemented as necessary.

The Board and Senior Accounting Officer are involved in review processes and are also engaged in approving transactional details including any tax related aspects. The tax team therefore remain accountable to the wider business, frequently exchanging updates relating to business and tax developments.  Management of tax risks is a constant process. We identify, assess and manage tax risks and account for them appropriately. We aim to reduce the level of tax risk as far as is reasonably practicable by ensuring that robust and appropriate processes are in place for all activities which could have a material impact on our tax affairs.

Stellantis &You UK is committed to complying with all applicable laws, regulations and disclosure requirements in accordance with the Stellantis &You UK Code of Ethics.  We observe both the spirit as well as the letter of the law and pay an appropriate amount of tax for our business at the right time.

 

ATTITUDE TO TAX PLANNING

Stellantis &You UK engages in tax planning that follows the spirit of UK Tax Law and has commercial substance that supports the business and reflects commercial and economic activity, ensuring the appropriate amount of tax is levied and that enables it to manage its tax efficiently. We do not use contrived or abnormal tax structures that are intended for tax avoidance.

We adhere to relevant tax law and seek to minimize the risk of dispute arising from uncertain positions. External advice is sought when in-house Tax staff need assistance with interpretation of complex tax law.

Stellantis &You UK reports transactions with other group companies on an arm’s length basis and in accordance with current OECD principles.

 

ATTITUDE TO TAX RISK

Stellantis &You UK’s aim is to minimise the level of risk in relation to UK taxation. We are not prepared to accept a level of risk that exposes us to reputational harm or which could adversely impact our relationship with HMRC.

 

WORKING WITH THE HMRC

We seek to build and sustain a relationship with HMRC that is constructive and based on mutual respect. We work collaboratively wherever possible with HMRC to resolve disputes and to achieve early agreement and certainty.

We also engage with the government on the development of tax laws either directly or through industry and other representative bodies as appropriate to encourage an open, constructive tax legislature framework.

Stellantis &You UK Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Stellantis &You UK Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders to act as an agent on behalf of the insurer for insurance distribution activities only.

Click here for the Stellantis &You UK Anti-Slavery Statement.

Click here for the Stellantis &You UK Gender Pay Gap Statement.

OUR COMPLAINTS POLICY

Stellantis &You UK is committed to providing a quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us by clicking here. If you do not want to contact us digitally, a letter can be sent to Stellantis &You UK, Pinley House2 Sunbeam Way, Coventry CV3 1ND, UK

What will happen next?

1. Stellantis &You UK will acknowledge your complaint within five working days of receiving it.

2. We will then investigate your complaint with the relevant manager at the dealership.

3. The manager will then contact you directly to discuss and hopefully resolve your complaint.

4. At this stage, if you are still not satisfied, you should contact us again using your unique reference number and we will escalate to the General Manager or Operational Director to review appropriate alternative solutions.

If you remain dissatisfied with the outcome after speaking with our Stellantis &You UK Customer Care team, you may refer your dispute to either The Motor Ombudsman or Financial Ombudsman Service. Both services are free to use, please find the contact details for each below:

  The Motor Ombudsman Financial Ombudsman Service
Contact Number 0345 241 3008 0800 023 4567 or 0300 123 9123
Website https://www.themotorombudsman.org/consumers/make-a-complaint www.financial-ombudsman.org.uk
Email Address consumer@tmo-uk.org complaint.info@financial-ombudsman.org.uk
Address 71 Great Peter Street,
London,
SW1P 2BN

The Factory,
44 Alfred Street,
Gloucester,
GL1 4DD

Stellantis &You UK is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Stellantis &You UK Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders to act as an agent on behalf of the insurer for insurance distribution activities only.

  1. About us

Who we are: Stellantis &You UK Limited, trading as Stellantis &You Sales & Services, whose registered office is at Pinley House, 2 Sunbeam Way

Coventry, CV3 1ND, whose registered number is 00129806 and VAT number is 272369149 (referred to as “Stellantis &You UK ”, “we”, “us”, “our” in these Terms). 

Who we are regulated by: We are an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows us to act as a credit broker, not as a lender, for the introduction to a limited number of lenders to act as an agent on behalf of the insurer for insurance distribution activities only.

Our Code of Conduct: We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.

 

  1. These Terms

What these terms cover: The terms set out on this page, including the Privacy Policy, Cookie Policy, Complaints Policy and our Website Terms of Use (together, “Terms”) apply whenever you use the website and/or place an order for a Used Vehicle. For the purposes of these Terms, when we refer to a “Used Vehicle”, we mean a used vehicle available for sale from

https://www.stellantisandyou.co.uk (“Website”). These Terms do not apply to the sale of new Stellantis &You UK vehicles, whether through our Website, our authorised retailers, or otherwise.

Changes to these Terms. We may vary or update these Terms from time to time. Whenever we do so, we will make these changes visible on this page. Where these changes have a material impact on the supply of a Used Vehicle to you, or where they affect your consumer rights, and you do not agree with the changes, you are free to cancel your order or agreement with us (as applicable) in accordance with your rights set out in these Terms.

 

  1. Ordering a Used Vehicle

Purchase options: We offer two different payment options for your purchase. You can either (a) buy your Used Vehicle outright (we sometimes refer to this as a ‘cash purchase’), or (b) purchase your Used Vehicle with the help of one of our finance partners. In either case, you must be over 18 years of age to purchase a Used Vehicle from our Website.

Where specific terms and conditions apply to either cash or finance purchases, these are flagged under relevant headings in these Terms.

Cash purchases

If you decide to purchase your Used Vehicle outright from us, as a cash purchase, these Terms constitute the entire agreement between us in respect of the purchase of your vehicle and set out your consumer rights.

Finance purchases

If you decide to purchase your Used Vehicle with the support of one of our finance partners, these Terms will apply to the order process only. Your chosen finance provider will be the provider of finance on your Used Vehicle and you will have a separate finance agreement for the purchase of your Used Vehicle with your chosen finance partner. We will support you through the online finance application process and act as the credit broker in respect of the finance agreement you may later enter with your chosen finance provider. Please note that you cannot purchase a Used Vehicle through finance on our Website. In order to do this you will need to visit the dealer’s premises (as notified to you during the order process (“Dealer”/”Dealership”)) to sign the relevant finance agreement and complete the finance purchase.

 

  1. Vehicles and vehicle availability

Used Vehicles: All Used Vehicles shown on the Website are Stellantis &You UK used vehicles and may be part exchanges, ex-business (ex-lease/fleet) or ex-rental (consumer rental).

Availability: We aim to keep our online Used Vehicle catalogue and list of Used Vehicle availability as up to date as possible. However, certain Used Vehicles may not be available from time to time or may not be available in connection with certain finance packages. We do not accept any responsibility for the non-availability of any Used Vehicles viewed on the Website.

What happens if a particular Used Vehicle is unavailable after you have expressed an interest or placed an order? We will notify you as soon as possible and, if applicable, will issue a refund of any amounts already paid (such as reservation fees) in respect of the unavailable vehicle.

Vehicle images may vary depending on the device you’re using: We make every effort to ensure that the images, size, and dimensions of our vehicles are accurately displayed on our Website. However, we cannot guarantee that every device will display these aspects of the vehicle in the same way. For this reason, images of our vehicles are for illustrative purposes only and your Used Vehicle may vary slightly from the images on our Website.

 

  1. Order Process

Can I test drive a Used Vehicle first? Yes. So long as you (a) reserved your vehicle online and paid the reservation fee (as explained in section 7 below) and (b) meet the minimum licence and age requirements (specified in section 3 above), you can arrange a test drive with the relevant Dealer using the contact details displayed to you during the order process.

Cash purchases: If you choose to purchase your Used Vehicle outright from us as a cash purchases you can choose to complete and pay for your order online or at the Dealer’s premises. In each case your agreement will be with us.

In order to complete your purchase online, you will need to pay the full Used Vehicle price via VYNE. Alternatively, you can reserve a Used Vehicle online through our Website (in accordance with section 7 below) and pay the purchase price for the Used Vehicle at the Dealership or via bank transfer, in which case, payment details shall be provided via email. For full details on the payments process, please refer to section 6 below.

Finance purchases: If you choose to purchase your Used Vehicle using the monthly payments option on our Website, you will need to visit the relevant Dealership in order to complete your finance purchase (please note that you cannot complete your finance purchase online).

Your agreement will be with one of our finance partners. You may choose your deposit amount, and the remaining balance will be paid back in monthly instalments over an agreed period of time. Your finance agreement will contain all the information you need to know.

Can I cancel my order? Yes. You can cancel your order for any reason and at any time before we confirm the collection date for your Used Vehicle (cash purchases) or before you sign the finance agreement for your Used Vehicle (finance purchases).

Will I be charged anything for cancelling my order? If you cancel your order you won’t occur any cancellation fee.

What about cancellation after I’ve received the vehicle or signed my finance agreement? For information about how to cancel your purchase after the vehicle has been delivered to you or after you’ve signed your finance agreement (if applicable), please refer to ‘Your consumer rights’ below.

 

 

  1. Pricing

Price: When you view a Used Vehicle on our Website, you will be presented with the total cash price of the vehicle and a monthly price (should you choose to finance the purchase of the Used Vehicle) (“Price”). The Price includes VAT (except for light commercial vehicles where the Price is exclusive of VAT). Unless stated otherwise, the Price does not include road taxes or and insurances, which are your responsibility.

Discounts: During certain promotional periods, we may offer discounts on selected vehicles. If you are purchasing with the support of one of our finance partners, then this discount may take the form of a deposit contribution from us. The terms of existing promotions will be provided on the relevant promotion page.

Price accuracy: We make every effort to ensure that the Prices and figures shown on our Website and other advertising media are accurate and up to date. However, errors may occur and we may change prices without notice to reflect the correct Price and/or any promotional discounts. If there is an error or change in the Price of a Used Vehicle you have reserved or ordered through our Website, we will let you know as soon as possible. You may then either (a) re-confirm your order at the corrected Price or (b) cancel your order. If you decide to cancel your order after we have informed you of a Price change, we will give you a full refund of any monies you have paid as soon as reasonably possible (and in any event within 14 days of cancellation).

 

 

  1. Reservation fees and finance deposits

Reservation and reservation fees: You have the option to reserve a Used Vehicle for 5 days through our Website. In order to reserve a Used Vehicle, we will ask you to pay a fully refundable reservation fee of £99 (which will be held by us until you make a decision on the Used Vehicle (or the 5 day reservation period expires). Once reserved online, we will mark your vehicle as reserved on our Website. Please note, submitting a finance application online does not secure your Used Vehicle. You must therefore reserve your Used Vehicle online to guarantee its availability.

What happens if you proceed with your order?

The reservations fee will then be refunded straight into your account and, should you wish to purchase the vehicle, the purchase can proceed. Your reservation fee will be returned to you within 14 days of you having confirmed your order.

What happens if you decide not to proceed with your order? We will refund any reservation fee already paid (subject to any deductions) to the same card or account that was used to pay the reservation fee, within 14 days of us having received your notification that you no longer wish to proceed or, if we do not hear from you, within 14 days of the 5 day reservation period expiring.

Finance purchases: If you decide to purchase your vehicle with the support of one of our finance partners, you will be required to pay a deposit when you sign the finance agreements at the Dealership. This is separate to any reservation fee and directly corresponds to the total amount of finance that you take out on your chosen vehicle. The more you put down as a deposit towards your vehicle, the lower the total amount of finance you take out on the vehicle. Minimum and maximum deposit values may vary depending on your chosen Used Vehicle and will be stated before you proceed with your finance application on our Website.

 

  1. Payment
  • : Your monthly direct debit finance payments will be set up when you visit the Dealer and you have signed your finance agreement and paid your deposit.

Cash: Payment for your Used Vehicle, including any additional products you choose to order shall be through Vyne (a third party system which allows you to complete your purchase securely through your own banking app or online banking).

Reservation Fee: Payment for your reservation fee shall be through payment provider Stripe. Accepted payment methods include Visa, Visa Debit, and Maestro.

Acknowledgement of payment: After payment of your reservation fee or cash purchase is received online, you will receive a receipt acknowledging your payment via email.

 

  1. Vehicle handover

 

Vehicle handover: You will need to collect your Used Vehicle from the Dealer at the date and time chosen by you during the online order process. For finance purchases you can arrange the date and time for handover with your Dealer once your finance agreements are signed and deposit has been paid.

Will I need to show ID at the point of handover? Yes. Our Dealers may request proof of address and proof of identity which match the details entered onto our Website. They may take steps to verify and make copies of any documents you provide before they handover your Used Vehicle. We reserve the right to not complete the handover of the Used Vehicle if we cannot identify you as the purchaser.

 

  1. Risk and ownership

From the point of collection, the risk in the Used Vehicle will pass to you and you will be the registered keeper of the Used Vehicle. Whilst you remain the registered keeper, you are responsible for taxing, insuring and servicing the vehicle.

Cash purchases

Ownership of, and title to, your Used Vehicle will pass to you on completion of collection so long as (a) full payment for the Used Vehicle has been received in cleared funds, and (b) any required proof(s) of address and/or identity have been accepted by us.

Finance purchases

If you have chosen to finance your purchase with the help of our finance partner, you will not own the Used Vehicle until our finance partner has received payment for all amounts outstanding under the finance agreement (including any optional final payment sums). Please refer to your finance agreement for further details.

 

  1. Delays

Sometimes, things happen that are outside of our control that may have an impact on the collection timeframe for your Used Vehicle. Where possible, we will take steps to minimise the effect of the delay. You acknowledge that, where this happens, we cannot be held liable for any delays.

If the collection of your Used Vehicle is delayed by an event outside of our, or our delivery partner’s or Dealer’s control, then we will contact you as soon as possible to let you know. If the delay looks like it might be quite substantial, you may contact us to cancel your purchase (cash purchases) or end your finance agreement (finance purchases) and you will receive a refund of any deposits and/or reservation fees that you have already paid in respect of your Used Vehicle.

 

  1. Changes to your order

Changes that we may make: We may, prior to the collection date for your Used Vehicle, make minor changes to your vehicle’s specifications to factor in any necessary technical adjustments.

If we cannot proceed with your order: We will let you know as soon as possible and provide you with a refund of any amounts already paid by you within 14 days of us having told you that we can no longer proceed with your order.

Nothing in this section affects your legal rights (as set out below).

 

  1. Your consumer rights

We honour our legal duty to provide you with Used Vehicles that are as described to you on our Website and that meet all the requirements imposed by law.

What should you do if there’s something wrong with your Used Vehicle? We honour our legal duty to provide you with Used Vehicles that are as described to you on our Website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Nothing in these terms will affect your legal rights.

If you do discover a fault with your Used Vehicle or you believe that your Used Vehicle doesn’t meet the specifications advertised on our Website, you should report this to us as soon as possible and we will discuss the rights and remedies available to you. Please note that, delaying your reporting of any faults or issues may impact the remedies available to you.  

What if you change your mind about your purchase?

Your rights here depend on whether you have purchased the Used Vehicle outright (cash purchase) or with the assistance of one of our finance partners.

Cash purchases

Where you buy your Used Vehicle outright through our Website (including if you reserve your Used Vehicle on our Website and later purchase that Used Vehicle offline), you have fourteen (14) days to cancel your purchase. This 14-day period is sometimes referred to as the ‘cooling off period’. The cooling off period starts the day after the day on which your Used Vehicle is collected and finishes fourteen (14) days after this date unless this day is a Saturday, Sunday, or public holiday in England, in which case it will end the next working day thereafter.

Do I need to give a reason for cancelling? No. You do not need to give us any reason for cancelling your purchase. You simply need to get in touch with us and let us know that you wish to cancel your agreement with us for the supply of the Used Vehicle. You can use the model cancellation form set out in the box below for this, but it is not obligatory:

Cancellation Form

To Stellantis &You UK Limited, trading as Stellantis &You Sales & Services, whose registered office is at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND  stellantisandyou@stellantis.com

I hereby give notice that I cancel my contract of sale of the following goods

Used Vehicle registration number:
Ordered on [*]/received on [*]:
Name of customer:
Address of customer:
Signature of customer (only if this form is notified on paper):
Date:

[*] Delete as appropriate

Your right to cancel your purchase of the Used Vehicle is subject to the following conditions:

  1. You must return the Used Vehicle to us in the condition it was in at the time it was originally handed over to you. This means in the same technical condition and with no damage to the interior, exterior, or mechanics of the Used Vehicle. 
  2. We will agree a date and time for the return of your Used Vehicle with you, which will be no more than 14 calendar days from the notification by you of your cancelling the agreement between us.
  3. We will inspect the Used Vehicle at the time of return and we reserve the right to deduct the following amounts, from the from the final amount refunded to you:
    1. a usage charge of 20 pence per mile; and
    2. any other amounts required to return the Used Vehicle to the condition it was in at the time of collection by you.
  4. The usage charge referred to above only applies to mileage over and above an initial mileage of 25 miles incurred by you from the date of collection. We believe that 25 miles is sufficient for the purposes of establishing the nature of the Used Vehicle (such as may be expected on a test drive).
  5. If the Used Car is returned with less fuel in the tank than at the time of delivery to you or collection by you, we reserve the right, entirely at our discretion, to deduct the cost of the fuel difference from the amount refunded to you.
  6. All documentation provided with the Used Vehicle at the time of collection must be returned at the same time as the Used Vehicle. We reserve the right to deduct any costs incurred by us to replace non-returned documentation from the amount refunded to you.
  7. You are responsible for ensuring the Used Vehicle is insured and that any applicable road tax is paid up to the time the Used Vehicle is returned, together with any other obligations and/or liabilities associated with the use of the Used Vehicle which arose during the time the Used Vehicle was in your possession. We reserve the right to deduct any costs incurred by us in relation to these obligations or liabilities. It is also your responsibility to ensure any insurance is cancelled on return of the Used Vehicle to us.
  8. You are responsible for ensuring that any personal finance secured on the Used Vehicle is settled prior to return of the Used Vehicle to us and will supply evidence of such settlement on demand to us.
  9. If you exercise your right to cancel, any ancillary products provided by us that are linked to your purchase of the Used Vehicle (e.g., your purchase of the Extended Warranty) will also be cancelled and we will refund you the cost of those products on a pro-rated basis.

(h)           You must be a consumer customer. Trade customers do not qualify for the right to cancel their purchase agreement under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.

How to return the Used Vehicle and related costs: If you exercise your right to cancel, you can return your Used Vehicle to the address that you collected it from, in which case, you shall be responsible for all costs incurred in returning the vehicle to us.

How and when will you receive your refund? All refunds will be made to the same card or account that was used to pay for the Used Vehicle. Refunds will be made within the earlier of (a) 14 days of receipt by us of the returned Used Vehicle, or (b) if we have agreed to collect the Used Vehicle, 14 days from the date after the day on which you informed us of your intention to exercise your right of cancellation.

Finance purchases

How do I withdraw from my finance agreement? If you are purchasing your Used Vehicle using finance provided by our finance partner, your finance agreement with our finance partner is a regulated credit agreement and is governed by consumer credit laws and Financial Conduct Authority regulations. Under these consumer credit laws, so long as your finance agreement is less than £60,260, you have 14 days to withdraw from your finance agreement. This 14-day withdrawal period starts on the day after you sign your finance agreement. If you wish to exercise your right of withdrawal, you should notify our finance partner for your Used Vehicle as soon as possible within the 14-day withdrawal period.

What are the consequences of me withdrawing? The consequences of your withdrawal should be set out in your finance agreement. If you have any questions, we encourage you to speak directly to our finance partner.

Your right of withdrawal, as described above, is your only right to withdraw should you change your mind after signing your finance agreement. The 14-day right to cancel, as explained above, does not apply to credit agreements. This means that you cannot return the vehicle and ask for a refund of your deposit if you simply change your mind after having collected the Used Vehicle. For more information on your consumer rights in respect of credit agreements, please refer to your finance agreement with our finance partner.

 

 

  1. Used Vehicle warranty

 

We offer at least a 12-month warranty on every Used Vehicle we sell thanks to our approved used car program SPOTiCar. For Peugeot, Citroen and DS you can find our warranty terms and conditions here. For Vauxhall Used Vehicles terms and conditions and for Fiat & Abarth terms and conditions here

 

  1. Additional products

Our additional products listed below can be purchased from our Website when you order a Used Vehicle for cash from our Website (or from your Dealer if you are financing the purchase of your Used Vehicle).

 

What is cosmetic repair insurance?  Cosmetic Repair Insurance is convenient and helpful if you’re looking to protect your vehicle against scratches, scuffs and general cosmetic damages. Our insurance is available on new and used passenger vehicles under 5 years old at the start date of the policy.

What is extended warranty? All Stellantis &You UK used vehicles come with a minimum of 12 months’ warranty but you can extend this warranty for up to 3 more years with our extended warranty product so you can drive away worry-free.

What is paint protection? The whole idea behind paint sealant is to protect your vehicle's paintwork from the harsh environment that surrounds it - Ultra Violet rays from the sun which can fade paintwork, atmospheric fallout and acid rain which can damage the paint finish, road salt and other contributors which can fade and corrode the surface.

For full details on each of the above additional products, including what is covered and what isn’t, please refer to the cosmetic repair insurance terms and conditions, extended warranty terms and conditions and paint protection terms and conditions.

 

  1. Our liability to you

Things we are liable for: If we breach these Terms, we are responsible to you for any loss or damage you suffer that is a foreseeable result of our breach, or our failure to use reasonable care and skill. Nothing in these Terms excludes, limits (or is intended to exclude or limit) our liability for (a) death or personal injury caused by our negligence or that of our employees, agents or subcontractors, (b) fraud or fraudulent misrepresentation by us or our employees, or (c) breach of your legal rights in relation to your purchase of your Used Vehicle which include Used Vehicles which are:

  • as described and match information we provided to you and any sample or model seen or examined by you;
  • of satisfactory quality;
  • fit for any particular purpose made known to us;
  • supplied with reasonable skill and care and, where installed by us, correctly installed; and
  • for defective goods under the Consumer Protection Act 1987.

Things we aren’t liable for: We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in section 11 we're not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action.
  • A business loss. We are not liable for business loss. We only supply the Used Vehicles for domestic and private use. If you use the Used Vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Website availability: Your experience and access to our Website may vary depending on device, browser and usage requirements, your own connection to the Internet, and any applicable geographical restrictions. We cannot be liable for any Website availability issues that may happen from time to time that are outside of our control (e.g. due to internet outage or network error).

 

  1. Identification and credit checks

ID checks: Both we and our finance partner will use the information you provide us with to carry out routine checks to verify your identity. These checks may include comparing the information you have provided against information held by third parties such as credit reference agencies and the electoral roll. If we cannot verify your identity through these methods, you may not be able to order a car through our Website. This does not mean that you can’t purchase a car with us. Instead, we might redirect you to one of our Dealers.

Credit checks: Our finance partner may also carry out credit checks and/or search your credit file as part of your finance application with them. If you apply for finance with our finance partner but are unsuccessful, this may affect your credit rating and/or credit score.

Your obligations to us and our finance partner: You agree that you will not provide us with any false or misleading information (such as false names, addresses and/or contact or payment details) as part of your order or application for finance. If we reasonably believe that your order, or any information provided by you, is fraudulent or in violation of any law, we reserve the right to cancel your order and our finance partner reserves its right to terminate your finance agreement. We may also share your information with fraud prevention agencies.

How we handle your data: Where we carry out identification and credit checks, we will only ever ask for the necessary information required for these purposes. For more information on how we, our finance partner and third parties might process and keep your data safe, please refer to our Privacy Policy.

 

 

  1. How we can contact each other

How we may contact you: We, our finance partner, and our Dealers may contact you about your order from time to time. We will only contact you through your preferred methods of contact which may include, via email, over the phone, or via text. We, and the others mentioned above, will only ever contact you in accordance with our Privacy Policy.  

How you can contact us:

  • For queries about your order, please contact: stellantisandyouuk@stellantis.com
  • If you have any feedback about our Website: We are always looking to improve our Website’s accessibility and presentation so that it is available to as wide an audience as possible. If you have any feedback that might help us in this regard, we encourage you to get in touch by emailing stellantisandyouuk@stellantis.com or writing to us at the address set out at the beginning of these Terms.

 

  1. Your data and privacy

When you use our Website, or when you create an account with us, proceed with an order, and/or part-exchange a Trade-In Vehicle, we will collect and process certain personal information from you. We may also share the personal information you provide to us with certain third parties for the purposes described in these Terms.

For more information about how we collect and use your personal data (and your rights over your data) please refer to our Privacy Policy and Cookie Policy.

For information about how our finance partner uses your personal data when you proceed with an application for finance with them, please refer to their Privacy Policy.

 

  1. Other important terms

We do not accept part-exchange vehicles as part of the online journey: Part exchanges are not incorporated into our online sale for Used Vehicles.

Interpretation of these Terms: In these Terms, (a) unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular, (b) any obligation on you not to do something includes an obligation not to allow that thing to be done, and (c) any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

We can transfer our contract with you, so that a different organisation is responsible for supplying your Used Vehicle. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

 

 

  1. In case of any dispute

In the event that you have a complaint about your order: We encourage you to contact us with details of your complaint as soon as possible. Please see our complaints policy which sets out the different methods of contacting us in the event of a complaint.  

Resolving disputes without going to court: Alternative Dispute Resolution (“ADR”) is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Motor Ombudsman through their website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

You can go to court: These Terms are governed by English law and, wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this section, affects your rights as a consumer to rely on such mandatory provisions of local law.

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