Robins & Day Accreditations
SAF Approved is awarded by the Finance & Leasing Association (FLA) to dealerships who have voluntarily put all of their customer-facing staff through the online SAF test. A dealership applies to the FLA to become SAF Approved and must commit to treating their customers fairly through an annual SAF compliance statement.
As you’d expect from a Manufacturer Approved Dealer, we are more than happy to comply with regulations designed to make the Motor Industry fair for all customers. These are known as the Motor Industry Code of Practice.
As you’ll see below, the Code covers all the important rules about selling new cars, as well as guidelines for services and repairs.
New Cars The Motor Industry Code of Practice for New Cars covers:
- New car sales
- Manufacturer’s warranties
- Availability of replacement parts
- Complaints handling
- Honest and fair services
- Open and transparent prices
- Completion of work as agreed
- Invoices that match quotes
- Competent and conscientious staff
- Straightforward and speedy complaints handling
Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider, either Motor Codes Ltd or the Financial Ombudsman Service (FOS), depending on the nature of the dispute.
What is ADR? - ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.
As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.
The Motability Scheme enables disabled people to lease a new car, scooter or powered wheelchair, using their Government funded mobility allowance. As a Motability Premier Partner dealer group, our dealerships will have a minimum of two trained Motability Sales Specialists and two After Sales Specialists based at the dealership.
Motor Codes is the government-backed, self-regulatory body for the motor industry. Its voluntary membership of thousands of garages is committed to maintaining high standards throughout the new car sales process, administration of new car warranties and car service and repair. So, whether you're buying a new car or need a service or repair job carrying out, you can rest assured our dealerships are committed to the Chartered Trading Standards Institute-approved codes of practice.