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PSA RETAIL UK LIMITED TRADING AS "ROBINS & DAY BY PSA RETAIL"

WEBSITE TERMS AND CONDITIONS OF USE

IMPORTANT LEGAL NOTICE

ATTENTION: These Terms of Use (together with our Privacy Policy and any other documents referred to within it) apply to the entire contents of this Site and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Site.

Using this Site indicates that you accept these Terms of Use in full regardless of whether or not you choose to register with the Site. If you do not accept these terms, do not use this Site.

This notice is issued by PSA Retail UK Limited trading as “Robins and Day by PSA Retail”.

1.            Definitions and Interpretations

1.1          The following words and expressions have the following meanings unless inconsistent with the context:

“Commercial Gain”

includes, without limitation, using our Site as part of advertising which may result in revenue generation or personal gain, selling goods to a third party and copying, reproducing, distributing, publishing, transferring, licensing, selling, commercially exploiting or duplicating any element of our Site whatsoever;

“Site”

www.robinsandday.co.uk;

“we” “us” or “our”

PSA Retail UK Limited trading as “Robins and Day by PSA Retail”, a company registered in England and Wales with company number 0129806 whose registered office is at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND and who may be contacted onrobinsandday@mpsa.com; and

“you” “your”

an individual company or firm accessing our Site.

1.2          References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.

1.3          References to “persons” include natural persons, firms, partnerships, companies, corporations, associations and organisations, (in each case whether or not having separate legal personality).

1.4          Use of any gender includes the other genders.

1.5          Words in the singular include the plural and words in the plural include the singular.

1.6          Any reference to "writing" or any cognate expression includes communications by post and email but excludes facsimile and text messages.

1.7          The headings to Conditions do not affect the interpretation of these Conditions.

1.8          Any phrase introduced by the term "include", "including", "in particular" or any similar expression will be construed as illustrative and will not limit the sense of the words preceding that term.

2.            Introduction

2.1          You may access all areas of our Site without registering your details with us.

2.2          By accessing any part of our Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Site immediately.

2.3          We may revise these Terms of Use at any time by updating this posting. You should check this Site from time to time to review the then current Terms of Use, because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of our Site.

2.4          You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Use and our Privacy Policy and that they comply with them.

2.5          Unless specified otherwise, the materials on this Site are directed solely at those who access the Site from within the United Kingdom. We make no representation that any products or services referred to on this Site are appropriate for use, or available, in other locations or languages. If you choose to access our Site from locations outside of the United Kingdom, you are responsible for ensuring compliance with local laws if and to the extent that they are applicable.

3.            Licence

3.1          Subject to Condition 3.5, you are permitted to print and download extracts from this Site for your own personal use on the following basis:

3.1.1      no documents or related graphics on this Site are modified in any way;

3.1.2      no graphics on this Site are used separately from accompanying text; and

3.1.3      our copyright, trade mark notices and this permission notice appear in all copies.

3.2          Unless otherwise stated, the copyright and other intellectual property rights in all material on this Site (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from our Site, other than in accordance with Condition 3.1 above, for any purpose is prohibited. If you breach any of the terms in these Terms of Use, your permission to use this Site will automatically terminate and you must immediately destroy any downloaded or printed extracts from our Site.

3.3          Subject to Condition 3.1, no part of this Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

3.4          Any rights not expressly granted in this legal notice are reserved.

3.5          You must not visit or use this Site for the purposes of Commercial Gain.

4.            Usage Terms

4.1          You may only use this Site for the intended, lawful purposes and not in any way which is offensive, defamatory, discrimantory, intended to deceive other users, promote any illegal activity or otherwise not an intended use. We maintain sole discretion as to the intended purpose of the Site.

4.2          Other than personally identifiable information, which is covered under the Privacy Policy, any material or articles you transmit or post to our Site, including through our online “Chat” function, shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.3          You are prohibited from using our Site or posting or transmitting to or from our Site any material in any way:

4.3.1    that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

4.3.2    for which you have not obtained all necessary licences and/or approvals; or

4.3.3    which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or

4.3.4    which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or

4.3.5    that breaches any local, national or international law or regulations; or

4.3.6    that is unlawful or fraudulent, or has any unlawful or fraudulent purpose;

4.3.7    for the purpose of harming or attempting to harm minors in any way; or

4.3.8    in order to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).You agree to indemnify us against any loss or damage suffered as a result of your contribution.

4.4          You may not misuse this Site (including, without limitation, by hacking).

4.5          Third parties may license information on this Site to us. You agree that you will not use any robot, spider, scraper or other automated means to access this Site for any purpose without our express written permission. Additionally, you agree that you will not:

4.5.1    take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;

4.5.2    copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from this Site without the prior written permission of us and the appropriate third party, as applicable;

4.5.3    interfere or attempt to interfere with the proper working of this Site or any activities conducted on this Site; or

4.5.4    bypass measures we may use to prevent or restrict access to this Site. We do not authorise you to extract or re-utilise substantial parts of this Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of this Site.

4.6          We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of Conditions 4.3, 4.4, 4.5 or relating to any part of the obligations contained within Condition 5 below.

5.            Service Access

5.1          Whilst we endeavour to ensure that our Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period.

5.2          Access to our Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

6.            Links to and from other Websites

6.1          Any links to third party websites on this Site are provided solely for your convenience. If you use any links, you leave this Site. We may not have reviewed any such third party websites and will not control or be responsible for such websites or their content or availability. We therefore do not endorse or make any representations about any links provided to third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites which may be linked to this Site, you do so entirely at your own risk.

6.2          You may link to the home page of this Site with our prior written permission and so long as it is in a manner which is fair and legal, and neither takes advantage of nor damages our reputation. We reserve the right to withdraw this permission at any time.

6.3          All authorised links must be to the homepage of this Site and make it clear that this Site and its content are distinct from the website containing the link.

6.4          Our Site must not be framed on any other Site, nor may you link to any page other than the home page without our express permission.

7.            Information contained on the Site

7.1          While we endeavour to ensure that the information on this Site is correct, we do not warrant the accuracy and completeness of the material on this Site. We may make changes to the material on this Site or described in it, at any time without notice. The material on this Site may be out of date, and we make no commitment to update such material.

7.2          The material on this Site is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Site on the basis that we exclude all representations, warranties and conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Site.

8.                   Liability

8.1          We, any other party (whether or not involved in creating, producing, maintaining or delivering this Site) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site.

8.2          Nothing in this legal notice shall exclude or limit our liability for:

9.2.1      death or personal injury caused by our negligence; or

9.2.2      fraudulent misrepresentation; or

9.2.3      any liability which cannot be excluded or limited under applicable law, including without limitation all relevant consumer law.

8.3          If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9.            Governing Law and Jurisdiction

9.1          This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales.

9.2          The parties irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this legal notice or its subject matter.

The Site is operated by:

PSA Retail UK Limited trading as “Robins and Day by PSA Retail” whose registered office is at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND;

Registered Company Number: 0129806

VAT Number: GB 272 3691 49

In order to qualify for the Robins and Day Love2Shop Referral Scheme (the “Scheme”), the following Terms and Conditions (the “Terms”) will apply.

Robins and Day by PSA Retail” refers to PSA Retail UK Limited trading as “Robins and Day by PSA Retail”, a company registered in England and Wales with company number 0129806 and a registered office at Pinley House 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND;

Love2Shop” refers to Park Card Services Limited trading as “Love2Shop”, a company registered in England and Wales with company number 03280082 and a registered office at Valley Road, Birkenhead, Merseyside, CH41 7ED;

Referrer” means the person that is submitting the details of the Referee in order for Robins and Day to contact them; and

Referee” means the person that is being referred to Robins and Day by the Referrer.

1.            In order to be eligible for the Scheme, the Referrer must have been a customer of Robins and Day within the previous 3 months. Robins and Day will provide an unloaded Love2shop reward card to the Referrer and advise of these Terms at the point of sale.

2.            Where the Referrer wishes to engage in the Scheme and wishes to introduce Referees to Robins and Day, the Referrer must, in accordance with the Data Protection Act 1998, obtain the prior consent of the person they are referring, to share their personal data, before submitting their details via the Robins and Day website.

3.            The Referrer will indemnify Robins and Day for any loss or claim arising out of the Referrer’s failure to obtain the consent of the Referee in advance of providing the Referee’s details in accordance with paragraph 2.

4.            Upon contacting the Referee by telephone, Robins and Day will identify the Referrer as the origin of the Referee’s personal data and seek confirmation from the Referee as to whether they have consented to receiving marketing communication. Where the Referee has not consented and wishes to ‘opt out’ of further marketing communications then Robins and Day shall not contact the Referee again in relation to the Scheme or otherwise.

5.            There is no limit to the number of Referees that a Referrer may provide to Robins and Day and more than one Referee can reside at the same address.

6.            Where a Referee successfully purchases a new or used car from Robins and Day within 6 months of the Referrer making the referral in accordance with paragraph 2, the Referrer will be eligible to receive a financial top-up (Reward top-up) to Love2Shop reward card originally provided. For the avoidance of doubt, any purchase made by the Referee more than 6 months after the Referrer means the referral will not be eligible for a Reward top-up. Without the reward top-up, the Love2Shop reward card has no value.

7.            The Referrer must claim the Reward to-up online by providing the registration number of the car bought by the Referee.

8.            The Reward top up will be made to the referrer’s card within 1 month of the Referrer notifying Robins and Day that they are eligible to receive it. There is no alternative prize.

9.            Where a Referee returns a car purchased from Robins and Day within 3 months of purchasing it, other than where the vehicle is returned due to fault or defect, Robins and Day reserve the right to cancel or reclaim from the Referrer any Reward top-up awarded to the Referrer as a result of the purchase. 

10.          Robins and Day are not responsible if a Reward Card is lost, stolen, destroyed or used without permission.

11.          Eligibility for the Scheme and any Reward top-up offered under the Scheme is at Robins and Day’s discretion and our decision is final.

12.         The Scheme is open to employees of Robins and Day but restricted to non-management and non-sales advisor staff and the referee must not be a current customer of Robins & Day.

13.          The Scheme is effective from 15th July 2016 and Robins and Day reserves the right to terminate the Scheme at any time.

14.          The Scheme operates in accordance with the Robins and Day Privacy Policy, and attention is drawn to clauses 3.1.4, 4.1.4, 5.7 and 5.8 specifically. The Referrer is responsible for reading and accepting the Privacy Policy.

15.          A person who is not a party to the Scheme will not have any rights under or in connection with it by virtue of the Contract (Rights of Third Parties) Act 1999.

16.          These Terms and any dispute or claim (including any non-contractual dispute or claims) arising out of them or in connection with them or their subject matter or formation shall be governed and interpreted in accordance with the laws of England and Wales, whose courts shall have non-exclusive jurisdiction over such matters.

These Terms and Conditions apply to your Card and its use by you.  By using your Card you are deemed to accept these Terms and Conditions which shall form a legally binding contract between You and the Purchaser.  You must read them carefully.

Your Card is an E-money product.  The Card must be activated before it can be used.

The Financial Services Compensation Scheme does not apply to the Card.  For your protection, all funds held from time to time on Cards are held by PCS in trust and safeguarded in accordance with the Electronic Money Regulations 2011.

1.   Definitions

1.1          In these Terms and Conditions, unless the context otherwise requires the following words and expressions shall have the following meanings:-

1.1.1      ‘Card’ means the pre-paid plastic or board card issued by PCS which is to be used in accordance with these Terms and Conditions;

1.1.2      ‘Customer Care’ means the contact centre operated for and on behalf of PCS for dealing with all your enquiries; details of such centre are contained in condition 14;

1.1.3      ‘E-money’ means electronic money as defined in the Financial Conduct Authority Handbook of rules and guidance;

1.1.4      ‘Goods’ means goods and/or services  which are available from a Retailer and can be paid for using Cards;

1.1.5      ‘PCMS’ means Park Card Marketing Services Limited (Company Registration No. 5325492) whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.6      ‘PCS/‘We’/‘Us’/’Our’ means Park Card Services Limited (Company Registration No. 3280082), the E-money issuer, whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;

1.1.7      ‘Purchaser’ means the person who paid PCS for the Card;

1.1.8      ‘Retailer’ means those businesses who have from time to time agreed with PCMS to accept the Card in payment for Goods;

1.1.9      ‘SMS’ means the short message service allowing the interchange of short text messages between mobile telephones (texts);

1.1.10   ‘You’/’Your’ means the person to whom the Card has been gifted by the Purchaser as part of its [incentive/reward scheme] or such other permitted user of the Card from time to time.

2.   The Card

2.1       The Card is issued to the Purchaser but the Card itself will not be personalised. We may and will assume unless and until we are notified to the contrary, that the person who uses the Card at any time is the rightful user of the Card.

  1.       The Card:-
    1. is not a cheque guarantee or cheque card;
    2. cannot be exchanged by the Retailer for cash and no change can be given by the Retailer;
    3. cannot be used to purchase Goods by mail order or on-line;
    4. can only be used in the United Kingdom and The Channel Islands.
    5. Funds held on the Card are in GB £s.
    6. You will not earn any interest on any funds loaded onto the Card nor receive any other benefit related to the length of time you hold the Card.
    7. We will not issue a statement in respect of your Card but details of the balance on your Card can be obtained in accordance with condition 5.
    8. The Card purchaser must be over the age of 18.

3.   Use of your Card

3.1         Cards must be activated prior to use.  Full instructions on how Cards can be activated can be found on our website  at www.love2shop.co.uk/mycard.

3.2         You must:-

3.2.1      treat the Card as if it were cash;

3.2.2      take all reasonable precautions to ensure that the Card is not lost, stolen, damaged or destroyed and any PIN number supplied in respect of the Card is not used without your permission;

3.2.3      keep your transaction receipts safe and when appropriate dispose of them carefully;

3.2.4      let Us know as soon as possible if your Card is lost, stolen, damaged or destroyed.

3.2.5      Keep an independent record of your Card number.

3.3         The Card can only be used at Retailers to pay for Goods.

3.4         Retailers may vary from time to time but a current list can be obtained on-line at  www.love2shop.co.uk/mycard  or by telephoning Customer Care.

3.5         We will debit the amount of all Card purchases from Retailers from the balance on your Card immediately the purchase is completed.

3.6         If we need to investigate a transaction on the Card then You must co-operate with Us, the police or any other authorised body if this is reasonably required.

3.7         The maximum amount You can spend using the Card is the amount of the balance on the Card at the relevant time.  If You attempt to spend more than such balance the transaction will be declined. 

3.8         If the amount of a proposed Card purchase is greater than the available balance, You can pay the difference in cash or by any other payment method acceptable to the Retailer.  You must inform the cashier that your purchase is greater than the balance on the Card and ask for the alternative payment method to be processed first.  This will ensure the Retailer is not attempting to ask for more than the available balance on the Card and will therefore prevent a declined transaction.

3.9         The Card must not be sold by the Purchaser or by You, or by any other holder of the Card from time to time, but it may be gifted by You to any person to use at Retailers to pay for Goods.  If you gift a Card to another person You will be responsible for all use of the Card and You must ensure that such person understands and complies with the obligations contained in these Terms and Conditions, particularly those relating to the security and use of the Card.

4.   Lost, Stolen, Damaged or Destroyed Cards

4.1       If your Card is lost, stolen, damaged or destroyed You must notify us immediately by telephoning Customer Care and quoting the Card number.

4.2       Upon receipt of the Card number We will immediately cancel the Card.

4.3       Until We receive your notification in accordance with condition 4.1 all purchases made using the Card will be debited to the Card.

4.4       After such security checks as We may require, We will, unless We believe that fraud may be involved, and subject to condition 4.5, arrange for a replacement card to the value of the balance on the Card at the time it is reported lost, stolen, damaged or destroyed to be issued to You.

4.5       Valid claims will be completed within 10 working days and may be subject to an administration fee of £8.90.

5.   Additional Services

The following services will also be available to you for (where appropriate) valid numbers in the United Kingdom:-

5.1       text balance alerts at a fee of 5p per SMS; this service will provide You with an SMS text each time your Card is used and the text message will give You the latest Card balance;

5.2       text threshold alerts at a fee of 5p per SMS; this service will provide You with an SMS text once the balance remaining on the Card reaches a value which You can set;

5.3       the cost of each of the above services will be charged to your card

5.4       balance details via our 24/7 automated telephone service on 0344 7709015 quoting your Card number. 

6.   Charges

All charges by Us referred to in these Terms and Conditions will be

6.1       automatically deducted from the balance on your Card;

6.2       subject to variation as and when We require, subject to Us giving not less than 28 days prior notice of any such variation before making any deduction from your Card.

7.   Expiry of your Card

Your Card will expire on the date printed on the Card following which it will no longer be valid and neither You nor any other person will be able to use the Card.

8.   Redemption

8.1       The Card has been given to you. Therefore, You have no right of redemption nor any right to require the Purchaser to exercise a right of redemption.

9.   Disputes with Retailers

9.1       For the avoidance of doubt, We will not be liable for any Goods paid for with the Card.  Any queries or complaints concerning such Goods must be addressed to the relevant Retailer.

9.2       Once You have used your Card to make a purchase We cannot stop such purchase and the amount of that purchase will be debited to the Card immediately the purchase is completed.

9.3       Each Retailer will have its own return policy and will handle your returns in accordance with that policy.  If a Retailer becomes liable to make a  refund to You, the Retailer cannot credit the amount of such a refund to the Card; refunds are between You and the Retailer.

9.4       If at any time you believe that a purchase has been incorrectly debited to your Card You must let Us know as soon as possible but in any case within 28 days of the disputed transaction by either telephoning Customer Care or by e-mail via the ‘contact us’ section of our website www.love2shop.co.uk/mycard. We will make all reasonable endeavours to resolve your query as soon as possible.  If your query is in Our reasonable opinion, unfounded then we reserve the right to charge an administration fee of £10.00.

10.   Regulation and Protection

10.1     PCS is authorised and regulated by the Financial Conduct Authority (registration number 900016) to carry on the regulated activity of issuing E-money.

10.2     Although the E-money product is regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme.  This means that in the event that PCS becomes insolvent, any E-money on your card may become valueless and unusable and may be lost.  No other compensation scheme exists to cover losses claimed in connection with Cards.

11.   Complaints

11.1       If You have a complaint concerning your Card or our service then please contact Us by calling Customer Care or on-line at  www.love2shop.co.uk/mycard.

11.2     All complaints will be dealt with as quickly and as fairly as possible in accordance with our complaints procedure, details of which can be obtained by telephoning Customer Care.

11.3     If We fail to resolve your complaint You can always refer it to:-

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

Telephone 0800 023 4567

12.   Our Liability

12.1     We cannot guarantee that a Retailer will accept your Card.  The reasons for any non-acceptance or non-authorisation could be beyond our reasonable control, for example a system failure or a concern by the Retailer that your Card is being mis-used.

12.2       We shall not be liable to You for any loss or damage You may suffer in the event that a Retailer refuses to accept your Card.

13.   Data Protection

PCS is committed to maintaining all data which it collects in accordance with the requirements of the Data Protection Act 1998 and will take reasonable steps to ensure that all information concerning You or your Card is kept secure against unauthorised access, loss, disclosure or destruction.

14.   Customer Care

            You can contact Customer Care as follows:-

14.1       for a general enquiry on 0344 3750739 between the hours of 9am and 5pm Monday to Friday; or

14.2       for a lost or stolen Card or balance details on 0344 7709015 available 24 hours a day, 7 days a week.

The geographical address at which we may be contacted is our registered office address as set out above.

15.   Rights of Third Parties

These Terms and Conditions do not create any right enforceable by an person who is not a party to them, except that:-

15.1     these Terms and Conditions may be enforced by Us;

15.2     a person who is the permitted successor or assignee of the rights of a party referred to in these Terms and Conditions is deemed to be a party to these Terms and Conditions and the rights and obligations of such successor or assignee shall, subject to and upon any succession or assignment permitted by these Terms and Conditions, be regulated by these Terms and Conditions.

16.   Governing Law and Jurisdiction

These Terms and Conditions shall be governed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.  All communications with you will be in English.

The 'Manufacturer's Recommended Retail Price/On the Road price/OTR' featured on this website includes the following:

1)    Delivery to dealer and number plates:

Cars - £651.00 (£550.83 + VAT £110.17)

2)    Government Vehicle Excise Duty Bands (new first year rates effective from 1st April 2017):

Band A (0 g/km) - £0
Band B (1-50 g/km) - £10
Band C (51-75 g/km) - £25
Band D (76 - 90 g/km) - £100
Band E (91-100 g/km) - £120
Band F (101-110 g/km) - £140
Band G (111-130 g/km) - £160
Band H (131-150 g/km) - £200
Band I (151-170 g/km) - £500
Band J (171-190 g/km) - £800
Band K (191-225 g/km) - £1,200
Band L (226-255 g/km) - £1,700
Band M (Over 255 g/km) - £2,000

For Standard Rates for Vehicle Excise Duty (which follow first year rates), please visit the Peugeot Vehicle Excise Duty page

3)    First Registration Fee - £55.00

All information and prices correct at time of publication, but are subject to change at any time without prior notice.

MODEL INFORMATION

The models shown in this website are for guidance only. Some features appear on Special Edition models only; others are optional at extra cost. For detailed specification of all vehicles in the Peugeot range, accessories, after sales information, prices and finance plans, please consult your Robins & Day Peugeot dealer.

It is our policy continually to improve our vehicles in every way and we reserve the right to modify our vehicles' specifications (including colour), equipment, accessories and characteristics or to discontinue any model, without notice, at any time. Every endeavour has been made to ensure that the information, details and descriptions set out in this website are correct. However, we are unable to guarantee that no changes have recently taken place to the specifications (including colour), equipment, accessories and characteristics of, or relating to, any Peugeot vehicle and you should not rely on the accuracy or completeness of the content of this website. Further, the material in this website could include technical inaccuracies, typographical errors or require updating. Although every effort is made to keep this website up to date, from time to time, in order to avoid any misunderstandings, you are advised to check with your Peugeot dealer the specifications (including colour), equipment and accessories relating to any Peugeot vehicle, prior to ordering. We make no warranties or representations regarding the use of material in this website in terms of its correctness, accuracy, reliability or otherwise.

The models on this website show the specifications for the UK market only.

FINANCE AND INSURANCE

Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

ACCURACY OF INFORMATION

Robins & Day will use reasonable endeavours to verify the accuracy of any information on this website, but makes no warranty or representation of any kind, express or implied, statutory or otherwise, regarding the contents or availability of this website or that it will be timely or error-free or that any defects will be corrected, or that this website or the server that makes this website available are free of viruses or represents the full functionality, accuracy, reliability of this website.

Used vehicles: Whilst every effort is made to ensure the accuracy of the information relating to used vehicles, and in particular equipment, errors may occur. Do not rely entirely on this information but check with a Robins & Day dealer about items which may affect your decision to purchase.

ONLINE SERVICE BOOKING

This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Dealer upon inspection of the vehicle and a review of its service history. The Dealer will advise you prior to commencing any work if alternative or additional work is required. The Dealer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Dealer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

£10 Discount Offer Online:
Offer valid from 6th June – 31st December 2016. £10 discount (inclusive of VAT) will be deducted from the price of Service, Maintenance and Repair work and Tyre replacement booked online at www.robinsandday.co.uk. Applicable to retail customers only. At participating dealers only. Applicable to Peugeot vehicles only. Cannot be used in conjunction with any other offers. We reserve the right to change, amend or withdraw the offer at any time.

Originals & Essentials Servicing offers applicable to retail customers only. Offer excludes Motorhomes, RCZ R, Experts and Boxer Vans. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands, Isle of Man or Northern Ireland. At participating Dealers only. Regional price variations apply.

The ‘Originals’ Servicing range is applicable for Peugeot Vehicles 36 months and older from point of registration.

Price Match Guarantee Terms and Conditions – Peugeot vehicles only. Retail customers only. Offer excludes Motorhomes.

The ‘Originals’ Service and & MOT offers are excluded.

The Price Match covers the following maintenance offers only, brake pads, brake discs, windscreen wipers, timing belts, clutches & batteries. A quotation from a bonafide competitor within a 5 mile radius of the Peugeot Authorised Repairer must be provided. Any claim for a refund must be made within 7 working days. We reserve the right to refuse a claim that cannot be adequately substantiated. “Like for Like” is defined as: For the ‘Originals’ range the repair has to be complete utilising Original Equipment Parts.

Prices include the MOT test only, and where applicable the Full Service or Interim Service only, but not any subsequent re-tests that may be required. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer.

For Northern Ireland customers a pre-MOT check is carried out in place of an MOT.

We reserve the right to change, amend or withdraw the offers at any time. Cannot be used in conjunction with any other offers. For full terms & conditions contact your dealer £35.00 MOT offer applies to Class IV vehicles only, when booked in conjunction with any service.

Offer expires 31st March 2019. At participating Dealers only. Offer excludes Motorhomes. Excludes petrol/diesel passenger cars. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. If any additional work is required, this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. Citroën reserve the right to change, amend or withdraw this offer at any time. All information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions.
*Parts cost will be chargeable

Rentals are subject to VAT and are payable monthly. Business Users Only. A guarantee may be required. Over 18’s only. Written quotations from Peugeot Contract Hire, Quadrant House, Princess Way, Redhill, RH1 1QA. Peugeot Motor Company PLC. payable monthly. Rentals based on 10,000 miles per annum unless otherwise stated. Excess mileage charges may be payable.

Fleet & Business Test Drive and Order by 31st December 2016 & Receive 1,000 miles free fuel

Customers who already have a Fleet Discount Proposal agreement with Peugeot are excluded from this offer. 1000 miles of Free Fuel applies to all orders placed with Robins & Day up to 31/12/2016. It will be calculated based on the official government combined fuel figures for the vehicle concerned and will be paid by Robins & Day in the form of a cheque.

Fleet & Business Special Cash Offers

Cash offer is available until no dealer stock left. This offer is excluding VAT, Road Fund License and first registration fee.

WARRANTY

All vehicles first registered in the UK and purchased from a Robins and Day Dealer, on or after 1st September 2002 benefit from 3 years of warranty. For full terms and conditions, please consult your local Robins & Day dealer. This 3 years of warranty is automatically transferable on the sale of the vehicle.

     

     GasApp Hotel Break Offer

 

  1. Order a new or delivery mileage (up to 100 miles at delivery) Peugeot van from Robins & Day by 9th June for delivery before 30th June to get a free 1-night luxury hotel break for 2 people.
  2. Eligible with cash, contract hire or finance deals. One hotel break per customer only.
  3. To claim, email your name, address and van registration number to conor.power@mpsa.com after delivery, and by 14th July – your details will be verified and sent to offer provider as below

 

  1. This offer entitles customers to stay for one night, free of charge with no obligation to purchase meals or beverages.
  2. Any extra nights' accommodation will be charged at the hotel's agreed rate on a room only basis.
  3. The free one night stay offer can only be redeemed against the cost of accommodation at participating hotels.
  4. Reservations can only be made between one and fourteen days inclusive in advance of the first night's stay.
  5. Bookings can only be made through MLP's central reservations number. Any booking made directly with the hotel will not be honoured.
  6. Cost of travel to the hotel and the cost of any travel or holiday insurance associated with the use of the 'one night free offer' is excluded and is entirely at the expense of each individual. Spending money is not included within the offer.
  7. The terms and conditions of each hotel apply.
  8. Meals and beverages are not included in the offer. Any payment for meals and beverages will need to be settled with the hotel at the time of purchase or when checking out of the hotel.
  9. Any extra nights/room upgrades reserved are paid at the time of booking.
  10. Please note that advanced credit card payments incur a charge of 2.5% of the amount payable. This may be subject to change, please check at time of booking.
  11. A maximum of one unique booking number can be used on a single booking. Separate bookings, which are believed to be part of the same party, may not combine their unique booking numbers to create a consecutive night stay.
  12. Only one unique booking number can be used per stay.
  13. All stays are subject to the hotel's availability for the offer. This availability will fluctuate throughout the year. Some hotels operate a strict room allocation policy for promotional bookings.
  14. Children are subject to the individual hotel's normal children rates and reservations. Children may not utilise the offer.
  15. The offer is based on two adults sharing a twin or double room.
  16. This offer does not apply to reservations that include public or bank holiday periods in the UK and Ireland, Valentine's Day, Easter, Christmas and New Year.
  17. A charge will apply for room upgrades/special facilities (sea/lake view/four poster beds) or any such supplements.
  18. Prices for any extra nights, room upgrades and meals are valid at date of this offer going live but may be liable to change.
  19. The offer applies to bookings made in advance and does not apply to guests altering a visit after a booking is made.
  20. The Promoter and any associated partner shall not be liable for any failure or breach by individual hotels and accept no responsibility for any loss suffered by any participant of the promotion.
  21. Hotels featured and all information is correct at time of this offer going live but may be liable to change.
  22. Cancellations: If booking more than one night's accommodation up to 100% of any additional nights will be charged. The costs for room upgrades and meals for the length of your stay will not be refunded. With effect of any cancellations, your unique booking number will therefore become void.
  23. Please refer to your directory and/or accompanying letter for details of when you need to book and take your break by.
  24. This promotion cannot be used in conjunction with any other promotions or discount schemes or cards generated by either the participating hotels or MLP.
  25. Each hotel has confirmed its willingness to participate in this promotion. The Promoter or any associated partner cannot be held responsible for any hotel subsequently declining acceptance of a booking using the offer.
  26. The Promoter or any associated partner accepts no liability for loss caused, damage to property or personal injury whilst on the premises of individual hotels and whether caused by the acts or omission of any third party.
  27. No cash alternatives will be offered.

This promotion is provided by The Marketing Lounge Partnership, The Stables, Home Farm, Mere, Cheshire, WA16 0PX. Telephone 01565 832865.

   

Alternative Dispute Resolution:

ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.

Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.

As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.

CALLS

In order to improve the quality of our service telephone calls may be recorded or monitored.

£500 Test Drive and Buy offer is applicable to registrations on the all-new Peugeot Partner Van between 1/02/2019 to 28/02/2019. The £500 Test Drive and Buy voucher is inclusive of VAT. Applicable to Business Users only. Customers who have Fleet Discount Payment or a renewal offer are excluded. Peugeot reserve the right to withdraw this offer without prior notice. There is no cash alternative.

OFFICIAL GOVERNMENT FUEL CONSUMPTION FIGURES

Urban Cycle, Extra Urban, Combined (litres per 100km/mpg) & CO2 emissions (g/km); Highest: Berlingo Multispace VTi 95 manual Touch: Urban 8.2/34.4, Extra Urban 5.3/53.3, Combined 6.4/44.1, CO2 148g/km. Lowest: Citroën C4 Cactus BlueHDi 100 S&S manual Feel Airdream: Urban 3.5/80.7, Extra Urban 3.0/94.2, Combined 3.1/91.1, CO2: 82g. £0 Road Tax applies to the first year only. Fuel consumption figures quoted on this site are achieved under official EU test conditions. Intended as a guide for comparative purposes only. Figures may not be reflected in actual on-the-road driving conditions.

MODEL INFORMATION

The models shown in this website are for guidance only. Some features appear on Special Edition models only; others are optional at extra cost. For detailed specification of all vehicles in the Citroën range, accessories, After Sales information, prices and finance plans, please contact a Citroën dealer.

Every endeavour has been made to ensure that the information, details and descriptions set out in this website are correct. However, we are unable to guarantee that no changes have subsequently taken place to the specifications (including colour), equipment, accessories and characteristics of, or relating to, any Citroën vehicle after the launch of this website. Although every effort is made to bring this website up to date, from time to time, in order to avoid any misunderstandings, you are advised to check with your Citroën dealer the specifications (including colour), equipment and accessories relating to any Citroën vehicle, prior to ordering.

FINANCE AND INSURANCE

Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited's financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

‘ON THE ROAD’ PRICES

On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Participating dealer contribution or Citroën Reward has been deducted where applicable. All offers are subject to stock availability, from participating dealers. 
Spare wheels are standard on all Citroën models excluding C1 Airscape, C1 Touch, C4 Touch and C4 Cactus Touch. They are available at extra cost on these models, excluding Airscape versions.  C4 Picasso and Grand C4 Picasso will have spare wheels fitted as standard from August 2016 production.
Black/Metallic/Pearlescent/Lipizzan White/Jelly Red/Sport Red/Blue Lagoon/Polar White/Tapenade Grey/Sport Yellow paint optional at extra cost. Bi-tone colour combinations are not available on C1 Touch versions.  Available at extra cost on C1 Feel and Flair versions from £445 to £690. Sunrise Red fabric roof available at extra cost of £100 on C1 Airscape versions.

WARRANTY
All vehicles first registered in the UK and purchased from a Robins & Day Citroën Dealer, on or after 1st September 2002 benefit from 3 years of warranty. For full terms and conditions, please consult your local dealer. This 3 years of warranty is automatically transferable on the sale of the vehicle.

VAN OFFERS

Van prices exclude VAT, delivery, number plates, Government First Registration Fee and Vehicle Excise Duty. Metallic paint optional at extra cost. Offer prices shown are Basic price less participating dealer contribution where applicable.

Offers subject to stock availability from participating dealers, excluding National Fleet, Motability and Contract Hire schemes.

ONLINE SERVICE BOOKING

This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Dealer upon inspection of the vehicle and a review of its service history. The Dealer will advise you prior to commencing any work if alternative or additional work is required. The Dealer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Dealer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

COMPLIMENTARY SERVICING & ASSISTANCE PACKAGE OFFER

Complimentary Servicing & Assistance Package offer applies to qualifying retail and small business customers when purchasing DS3, DS4 and DS5 models on Elect 3 or Elect 4 Finance and if ordered and delivered up to 30/09/15. Price includes VAT @ 20%. Servicing & Assistance Package offer is not available in conjunction with ALL consumer offers. Please speak to your local dealer for full details. Servicing element includes: Scheduled Servicing, Annual Service (for vehicles on 2 year cycle, where needed) and Brake Fluid. Expires at 36 months or 35,000 miles (whichever occurs sooner).Citroën Assistance expires at 36 months. Start date for Servicing & Assistance is original date of vehicle registration.

SERVICE & REPAIR

Originals & Essentials Servicing offers applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands, Isle of Man or Northern Ireland. At participating Dealers only. Regional price variations apply.

Price Match Guarantee Terms and Conditions – Citroen vehicles only. Retail customers only.

The ‘Originals’ Service and & MOT offers are excluded.

Prices include the MOT test only, and where applicable the Full Service or Interim Service only, but not any subsequent re-tests that may be required. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer.

For Northern Ireland customers a pre-MOT check is carried out in place of an MOT.

We reserve the right to change, amend or withdraw the offers at any time. Cannot be used in conjunction with any other offers. For full terms & conditions contact your dealer

Offer expires 31st March 2019. At participating Dealers only. Offer excludes Motorhomes. Excludes petrol/diesel passenger cars. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. If any additional work is required, this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. Citroën reserve the right to change, amend or withdraw this offer at any time. All information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions.
*Parts cost will be chargeable

Fleet & Business Test Drive and Order by 30th September 2016 & Receive 1,000 miles free fuel

Customers who already have a Fleet Discount Proposal agreement with Citroen or funded by an independent leasing company are excluded from this offer. 1000 miles of Free Fuel applies to all orders placed with Robins & Day up to 30/09/2016. It will be calculated based on the official government combined fuel figures for the vehicle concerned and will be paid by Robins & Day in the form of a cheque.

Alternative Dispute Resolution:

ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.

Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.

As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.

CALLS

In order to improve the quality of our service telephone calls may be recorded or monitored.

OFFICIAL GOVERNMENT FUEL CONSUMPTION FIGURES

Urban Cycle, Extra Urban, Combined (litres per 100km/mpg) & CO2 emissions (g/km); Highest: Berlingo Multispace VTi 95 manual Touch: Urban 8.2/34.4, Extra Urban 5.3/53.3, Combined 6.4/44.1, CO2 148g/km. Lowest: Citroën C4 Cactus BlueHDi 100 S&S manual Feel Airdream: Urban 3.5/80.7, Extra Urban 3.0/94.2, Combined 3.1/91.1, CO2: 82g. £0 Road Tax applies to the first year only. Fuel consumption figures quoted on this site are achieved under official EU test conditions. Intended as a guide for comparative purposes only. Figures may not be reflected in actual on-the-road driving conditions.

MODEL INFORMATION

The models shown in this website are for guidance only. Some features appear on Special Edition models only; others are optional at extra cost. For detailed specification of all vehicles in the DS range, accessories, After Sales information, prices and finance plans, please contact a DS dealer.

Every endeavour has been made to ensure that the information, details and descriptions set out in this website are correct. However, we are unable to guarantee that no changes have subsequently taken place to the specifications (including colour), equipment, accessories and characteristics of, or relating to, any Citroën vehicle after the launch of this website. Although every effort is made to bring this website up to date, from time to time, in order to avoid any misunderstandings, you are advised to check with your DS dealer the specifications (including colour), equipment and accessories relating to any DS vehicle, prior to ordering.

FINANCE AND INSURANCE

Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

‘ON THE ROAD’ PRICES
On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Participating dealer contribution or DS Reward has been deducted where applicable. All offers are subject to stock availability, from participating dealers. 
Black/Metallic/Pearlescent/Lipizzan White/Jelly Red/Sport Red/Blue Lagoon/Polar White/Tapenade Grey/Sport Yellow paint optional at extra cost. 

WARRANTY
All vehicles first registered in the UK and purchased from a Robins & Day DS Dealer, on or after 1st September 2002 benefit from 3 years of warranty. For full terms and conditions, please consult your local dealer. This 3 years of warranty is automatically transferable on the sale of the vehicle.

ONLINE SERVICE BOOKING

This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Dealer upon inspection of the vehicle and a review of its service history. The Dealer will advise you prior to commencing any work if alternative or additional work is required. The Dealer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Dealer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

COMPLIMENTARY SERVICING & ASSISTANCE PACKAGE OFFER

Complimentary Servicing & Assistance Package offer applies to qualifying retail and small business customers when purchasing DS3, DS4 and DS5 models on Elect 3 or Elect 4 Finance and if ordered and delivered up to 30/09/15. Price includes VAT @ 20%. Servicing & Assistance Package offer is not available in conjunction with ALL consumer offers. Please speak to your local dealer for full details. Servicing element includes: Scheduled Servicing, Annual Service (for vehicles on 2 year cycle, where needed) and Brake Fluid. Expires at 36 months or 35,000 miles (whichever occurs sooner).Citroën Assistance expires at 36 months. Start date for Servicing & Assistance is original date of vehicle registration.

SERVICE & REPAIR

Originals & Essentials Servicing offers applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands, Isle of Man or Northern Ireland. At participating Dealers only. Regional price variations apply.

Price Match Guarantee Terms and Conditions – DS vehicles only. Retail customers only.

The ‘Originals’ Service and & MOT offers are excluded.

Prices include the MOT test only, and where applicable the Full Service or Interim Service only, but not any subsequent re-tests that may be required. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer.

For Northern Ireland customers a pre-MOT check is carried out in place of an MOT.

We reserve the right to change, amend or withdraw the offers at any time. Cannot be used in conjunction with any other offers. For full terms & conditions contact your dealer.

SUMMER CHECK

Offer expires 30 September 2017. At participating Dealers only. Applicable to retail customers only. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. The price of £29.99 (incl VAT) includes the cost of the 23-point Summer Check with the addition of an Air Conditioning Check and Treatment. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. Citroën reserve the right to change, amend or withdraw this offer at any time. Cannot be used in conjunction with any other offer. Offer and information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions.

Alternative Dispute Resolution:

ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.

Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.

As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.

CALLS

In order to improve the quality of our service telephone calls may be recorded or monitored.

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

Terms and conditions apply, participating Peugeot Dealers only.

JUST ADD FUEL® Terms and Conditions

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. Personal Contract Purchase. Over 18’s only. Finance subject to status. A guarantee may be required.  Terms and conditions apply, participating dealers only. Excess mileage charges may apply. Deposit may be required. Just Add Fuel (JAF) is subject to status. The first year Road Tax is provided with the car. The Dealer will provide a cheque for the value of years 2 and 3 Road Tax (based on current rates). The customer must always apply for years 2 & 3 Road Tax. Minimum age 21, 25 or 30 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence, driving convictions/claims limits and excesses apply.  3 years motor insurance is arranged by Peugeot Motor Company PLC and underwritten by U K Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Routine servicing included only. Excludes wear parts.

Payments will vary according to age, postcode and annual mileage. The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of JAF Passport for 3 years and are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the JAF Passport contract.

All offers available on qualifying vehicles ordered between 01/10/2019 and 31/12/2019  or until such time as they may be withdrawn by Peugeot at its complete discretion.

There are 3 options available at the end of a PCP agreement: 1) You can hand your car back with nothing further to pay (subject to mileage and condition); 2) Pay the optional final payment and keep the car; 3) Part exchange your car and use any equity towards a new Peugeot.

 

JUST ADD FUEL® Telematics Terms and Conditions

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. Personal Contract Purchase. Over 18’s only. Finance subject to status. A guarantee may be required.  Terms and conditions apply, participating dealers only. Excess mileage charges may apply. Deposit may be required. Just Add Fuel® Telematics is subject to status. The first year Road Tax is provided with the car. The Dealer will provide a cheque for the value of years 2 and 3 Road Tax (based on current rates). The customer must always apply for years 2 & 3 Road Tax. Minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving. Excesses apply.  3 years motor insurance is provided and underwritten by U K Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Routine servicing included only. Excludes wear parts. Payments will vary according to age, postcode and annual mileage. The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of Just Add Fuel Telematics for 3 years and are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the Just Add Fuel Telematics contract.

All offers available on qualifying vehicles ordered between 01/10/2019 and 31/12/2019 or until such time as they may be withdrawn by Peugeot and PSA Finance UK Ltd at their complete discretion.

There are 3 options available at the end of a PCP agreement: 1) You can hand your car back with nothing further to pay (subject to mileage and condition); 2) Pay the optional final payment and keep the car; 3) Part exchange your car and use any equity towards a new Peugeot.


PASSPORT Terms and Conditions

Personal Contract Purchase. Over 18’s only. Finance subject to status. A guarantee may be required.  All offers available on qualifying vehicles ordered between 01/10/2019 and 31/12/2019 or until such time as they may be withdrawn by Peugeot at its complete discretion. Excess mileage charges may apply. Deposit may be required.

There are 3 options available at the end of a PCP agreement: 1) You can hand your car back with nothing further to pay (subject to mileage and condition); 2) Pay the optional final payment and keep the car; 3) Part exchange your car and use any equity towards a new Peugeot.

Roadside Assistance Cover is provided for the duration of the contract for 25 and 31 months contracts. For all other contracts, the maximum period of Roadside Assistance Cover is 3 years from date of vehicle registration. Extended cover can be purchased via your Local Peugeot Dealer.

HIRE PURCHASE Terms and Conditions

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders.

A guarantee may be required. Over 18’s only. Finance subject to status. Finance provided by and written quotations available from PSA Finance U K Ltd (company registration number 01024322), RH1 1QA. PSA Finance U K Ltd is authorised and regulated by the Financial Conduct Authority. Ownership of the vehicle will transfer to you once you have made all payments due under the finance agreement. 48 months.  All offers available on qualifying vehicles ordered and registered between 01/10/19 and 31/12/19 or until such time as they may be withdrawn by PSA Finance UK Limited at its complete discretion On the road price includes delivery to Dealership, number plates, 12 months Government Vehicle Excise Duty and £55 Government First Registration Fee.

The information and images here are based on the current technical data when published. The equipment shown is factory fitted or available as an option at extra cost, depending on the model. As part of a policy of continuous specification improvement, Peugeot reserve the right to modify the technical equipment, options and colours at any time. For full specification details, please refer to the specification sheet or ask your Peugeot Dealer who will be happy to help. Images shown are for illustration purposes only. This website is designed to provide general product information and is NOT a contractual document or offer of sale. You MUST check with your local Peugeot dealer for availability of specific cars and offers. 

Any existing or new sold orders for vehicles that are not physically in the UK on or before 31st October may be subject to a price increase in the event of a ‘no-deal’ BREXIT and introduction of import tariffs.

 

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

PASSPORT: PEUGEOT FINANCIAL SERVICES

A guarantee may be required. Over 18’s only. Finance provided by and written quotations available from PSA Finance UK Ltd t/a Peugeot Financial Services (company registration number 01024322), RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Excess mileage charges may apply. PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority.

HIRE PURCHASE: PEUGEOT FINANCIAL SERVICES

A guarantee may be required. Over 18s only. Written quotations available on request from Peugeot Financial Services, Quadrant House, Princess Way, Redhill, RH1 1QA.

PERSONAL CONTRACT PURCHASE

A guarantee may be required. Over 18’s only. Excess mileage charges may apply. PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority. We may introduce you to a limited number of lenders to finance your purchase.

BUSINESS USERS - PEUGEOT CONTRACT HIRE

Rentals are subject to VAT and are payable monthly. Business Users Only. A guarantee may be required. Over 18’s only. Written quotations from Peugeot Contract Hire, Quadrant House, Princess Way, Redhill, RH1 1QA. Peugeot Motor Company PLC. payable monthly. Rentals based on 10,000 miles per annum unless otherwise stated. Excess mileage charges may be payable.

PRICE MATCH PROMISE

We guarantee to beat any written new retail quotation from a franchised Peugeot dealer or we will give you £100 for your inconvenience. To qualify for our price guarantee, you will need to present a written quotation from another Peugeot franchised outlet for a like product at a better price. The guarantee relates to the price quoted for a new car, excluding any part exchange involved.

FINANCE AND INSURANCE

Robins & Day by PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender.  PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

Finance

Finance offers apply to qualifying new vehicles ordered and delivered between 01/10/19 - 31/12/19. Offers available to qualifying retail customers excluding PSA UK Finance UK Contract Hire. 4 years’ 0% APR Conditional Sale with minimum 20% deposit available on C3 (excluding Touch), C3 Aircross SUV (excluding Touch), C4 Cactus Hatch, New C5 Aircross SUV, Berlingo, SpaceTourer and Grand C4 SpaceTourer. 3 years’ 0% APR Conditional Sale with minimum 10% deposit available on C3 (excluding Touch), C3 Aircross SUV (excluding Touch), C4 Cactus Hatch, New C5 Aircross SUV, Berlingo and Grand C4 SpaceTourer. 3 and 4 years’ Citroën Personal Contract Purchase offers available on C1 (excluding Touch) - 4.9% APR Representative with a £1,450 deposit contribution over 4 years' and £800 deposit contribution over 3 years' C3 (excluding Touch) - 0% APR with a £750 deposit contribution C3 Aircross SUV (excluding Touch) - 2.9% APR Representative with up to £1,950 deposit contribution on selected models C4 Cactus Hatch - 4.9% APR Representative with a £4,750 deposit contribution on Flair Petrol models New C5 Aircross SUV - 5.9% APR Representative with a £3,000 deposit contribution on Feel petrol and Flair diesel models Berlingo - 4.9% APR Representative with a £750 deposit contribution SpaceTourer - 9.9% APR Representative Grand C4 SpaceTourer - 4.9% APR with a £1,750 deposit contribution. Finance offers apply to UK Mainland only. All Citroën  Personal Contract Purchase products quoted with compulsory Citroën Assistance. Personal Contract Purchase subject to status. Excess mileage and damage charges may apply. T&Cs apply. 18s*+. Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. A guarantee may be required. At the end of the PCP agreement you will have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle.

Contract Hire Rates Car & Vans

An advance rental will be required for cars and vans. Contract Hire rentals include: delivery to dealership, Citroën Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Offers for business users only for qualifying vehicles ordered between 01/10/19 - 31/12/19 and delivered by 31/12/19. Available at participating dealers only. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request. Finance provided by PSA Finance UK Ltd t/a Free2Move Lease, RH1 1QA. PSA Finance UK Ltd t/a Free2Move Lease is authorised and regulated by the Financial Conduct Authority. All rentals are subject to VAT at 20%. PSA Finance UK Ltd reserves the right to amend any of the rentals quoted without notice. T&Cs apply. Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender.We will only introduce you to PSA Finance UK Ltd, RH1 1QA, the finance provider.

Contract Hire prices for passenger cars quoted are based on a contract with agreed mileage per annum with an initial rental followed by a number of monthly rentals commencing in month two. Payment of the final rental does not transfer ownership of the vehicle.

Citroën SimplyDrive - Personal Contract Purchase

Citroën SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/10/19 - 31/12/19 or until such time as they may be withdrawn by Citroën at its complete discretion.

Citroën Insurance are trading styles of PSA Finance UK Ltd, a company registered in England and Wales under company registration number 01024322 having its registered office at RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. A guarantee may be required. Excesses apply. A deposit may be required. Citroën SimplyDrive, minimum age 21, 25 or 30 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence (non-telematics), driving convictions/claims limits. Excesses apply.

For Citroën SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insuranceAll drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving.  Excesses apply. The costs of insurance, servicing and Roadside Assistance are included within the monthly payment.

Citroën SimplyDrive is provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the Citroën SimplyDrive contract. Excesses apply. 3 years motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Finance subject to status. T&Cs apply. 18s*+. Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender.A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle.

 

Robins & Day By PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

ELECT3: CITROEN FINANCIAL SERVICES

A guarantee may be required. Over 18’s only. Finance provided by and written quotations available from PSA Finance UK Ltd t/a Citroen Financial Services (company registration number 01024322) RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Excess mileage charges may apply.PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority.

HIRE PURCHASE: PSA FINANCE UK LTD

A guarantee may be required. Over 18s only. Written quotations available on request from PSA Finance UK Ltd t/a Citroen Financial Services, RH1 1QA.

PERSONAL CONTRACT PURCHASE

A guarantee may be required. Over 18’s only. Excess mileage charges may apply. PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority. We may introduce you to a limited number of lenders to finance your purchase.

FINANCE AND INSURANCE

Robins & Day by PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

DELIVERY MILEAGE CITROEN

£500 deposit contribution and 6.9% APR on Elect 3 and Hire Purchase finance products for vehicles aged 0-3 months under 100 miles. Balance of three years manufacturer’s warranty is the remaining balance on the selected used vehicles. Offer ends 31st December 2016.

APPROVED USED CAR EVENT - 13th APRIL - 7th MAY.

You will not own the vehicle until all payments are made. 8.9% APR representative and £750 deposit contribution (£500 on Citroën C1 models) apply when funded through PSA Financial Services between 13th April and 7th May 2017. Minimum finance balance £4000. Guarantee/indemnity may be required. Over 18s only. Finance subject to status, provided by and written quotations available on request from PSA Finance UK Ltd (Company Registration Number 01024322), RH1 1QA. PSA Finance UK Ltd is authorized and regulated by the Financial Conduct Authority. For any sales of C4 Cactus during the event the customer can pay £99 and receive their next 2 services with the balance paid for by Citroën. The service plan will be provided by EMaC Ltd, our chosen supplier, and can be sold independently of a finance agreement. Subject to stock availability. PSA Retail UK Limited is acting as a credit broker and is not a lender. We may introduce you to a limited number of lenders.

PRE-REGISTERED CARS

While stocks last. Offers valid only on vehicles listed. 8.9% APR representative. Balance of three years manufacturer’s warranty is the remaining balance on the selected used vehicles.

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

Finance

Finance offers apply to qualifying new vehicles ordered and delivered between 01/10/19 - 31/12/19. Offers available to qualifying retail customers excluding Free2Move Lease. 4 years’ 1.9% APR Representative Conditional Sale with minimum 20% deposit available on DS 3 CROSSBACK and DS 7 CROSSBACK. Finance offers apply to UK Mainland only. All DS Personal Contract Purchase products quoted with compulsory DS Assistance. DS Personal Contract Purchase examples based on 6,000 miles per annum. Excess mileage charges will apply if you exceed the agreed annual mileage. 

Finance subject to status. T&Cs apply. 18s*+. Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle.

Contract Hire Rates 

An advance rental will be required (equal to 3 months’ rentals). Finance Lease rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the primary contract. Offers for business users only for qualifying vehicles ordered between 01/10/19 - 31/12/19 and delivered by 31/12/19. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Written quotations available on request from PSA Finance UK Ltd, RH1 1QA. All rentals are subject to VAT. PSA Finance UK reserves the right to amend any of the rentals quoted without notice. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender.

DS SimplyDrive - Personal Contract Purchase

DS SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/10/19 - 31/12/19 or until such time as they may be withdrawn by DS at its complete discretion. DS Insurance are trading styles of PSA Finance UK Ltd, a company registered in England and Wales under company registration number 01024322 having its registered office as PSA Finance UK Ltd, RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Finance subject to status. Terms and conditions apply. A guarantee may be required. Excess mileage charge may apply. A deposit may be required. DS SimplyDrive, minimum age 21, 25 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence, driving convictions/claims limits. Excess mileage charge may apply. For DS SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving.  The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of DS SimplyDrive but are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the DS SimplyDrive contract. Excess mileage charge may apply. 3 years motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender. To finance your purchase we will only introduce you to PSA Finance UK Ltd, the exclusive provider of DS SimplyDrive.

Finance subject to status. T&Cs apply. 18s*+. Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) part exchange the vehicle for another vehicle.

Any existing or new sold orders for vehicles that are not physically in the UK on or before 31st October may be subject to a price increase in the event of a ‘no-deal’ BREXIT and introduction of import tariffs.

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited’s financial services register number is 773446.

ELECT3: CITROEN FINANCIAL SERVICES

A guarantee may be required. Over 18’s only. Finance provided by and written quotations available from PSA Finance UK Ltd t/a Citroen Financial Services (company registration number 01024322), RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Excess mileage charges may apply. PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority.

HIRE PURCHASE: PSA FINANCE t/a CITROEN FINANCIAL SERVICES

A guarantee may be required. Over 18s only. Written quotations available on request from PSA Finance t/a Citroen Financial Services, RH1 1QA.

PERSONAL CONTRACT PURCHASE

A guarantee may be required. Over 18’s only. Excess mileage charges may apply. PSA Retail UK Limited (Registration number 01024322) is acting as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority. We may introduce you to a limited number of lenders to finance your purchase.

FINANCE AND INSURANCE

Robins & Day (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender.  PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited’s financial services register number is 680082. Robins and Day is an appointed representative of TRACS Solutions Ltd for insurance mediation activities only. TRACS Solutions Limited is authorised and regulated by the Financial Conduct Authority. TRACS Solutions Limited’s financial services register number is 607442.

DELIVERY MILEAGE DS

£500 deposit contribution and 6.9% APR on Elect 3 and Hire Purchase finance products for vehicles aged 0-3 months under 100 miles. Balance of three years manufacturer’s warranty is the remaining balance on the selected used vehicles. Offer ends 31st December 2016.

PRE-REGISTERED CARS

While stocks last. Offers valid only on vehicles listed. 8.9% APR representative. Balance of three years manufacturer’s warranty is the remaining balance on the selected used vehicles.

Flexible PCP Terms and Conditions

Offer subject to availability at participating Retailers only. Personal Contract Purchase. Finance subject to status, Ts&Cs apply. Applicants must be 18+. Finance by Vauxhall Finance, CF15 7YT. 24-48 month term available. Monthly payment has been calculated using a price which includes Vauxhall and/or Retailer contribution where applicable. Vauxhall Deposit Contribution only available when vehicle financed through Vauxhall Finance. At the end of the agreement there are three options: i) Pay the optional final payment to own the vehicle, ii) Return the vehicle, or iii) Replace: Part Exchange the vehicle where equity is available. Offer applies to private individuals, Vauxhall Partners and small businesses 1-49 units. Orders and registrations between 4 October & 26 November 2019. Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.

0% APR Terms and Conditions

Offer subject to availability, on selected models at participating Retailers only. Conditional Sale. Finance subject to status. Ts&Cs apply. Applicants must be 18+. Finance by Vauxhall Finance, CF15 7YT. 24-60 month terms available. Offer applies to private individuals, Vauxhall Partners and small businesses 1-49 vehicles. Offer available on orders or registrations from 4 October to 26 November 2019. Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.

Personal Contract Hire Terms and Conditions – PCH is a per model basis, but we could generalise

Personal Contract Hire offer on New Astra SRi 1.2 Turbo 110PS. Participating Retailers, subject to availability and status. 18+. Ts&Cs apply. Package includes RFL and 1 year’s roadside assistance. Figures are based on a non-maintenance contract. Initial rental of £855, plus 47 months at £285. Price inclusive of optional extras: Brilliant Paint. 32,000 total contracted miles. Excess mileage chargeable. You will not own the car. Vauxhall Finance Leasing, CF15 7YT. Orders and registrations between 4 October & 5 December 2019. Participating Retailers only. Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.

Go Motor Retailing Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Go Motor Retailing Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only. 

*Offer subject to availability at participating Retailers only. Personal Contract Purchase. Finance subject to status, Ts&Cs apply. Applicants must be 18+. Finance by Vauxhall Finance, CF15 7YT. 24-48 month term available. Monthly payment has been calculated using a price which includes Vauxhall and/or Retailer contribution where applicable. Vauxhall Deposit Contribution only available when vehicle financed through Vauxhall Finance. At the end of the agreement there are three options: i) Pay the optional final payment to own the vehicle, ii) Return the vehicle, or iii) Replace: Part Exchange the vehicle where equity is available. Offer applies to private individuals, Vauxhall Partners and small businesses 1-24 units. Orders or registrations from 25 October to 4 November 2019.

TRADE UP TERMS AND CONDITIONS

The trade up allowance is available to customers who part-exchange or scrap their car and place a qualifying orders for one of the following vehicles (when ordered from new): 

  • CROSSLAND X SE, SE NAV, Design Line, Elite, Elite Nav, Sport & Sport NAV Premium
  • MOKKA X Active, Design Line, Elite, Elite Nav & Ultimate
  • GRANDLAND X SRI NAV, SE , Design Line, Elite Nav, Ultimate & Sport NAV 

Customers will receive the following trade up allowance when they part-exchange or scrap a qualifying car in the form of a finance deposit allowance (FDA) towards a qualifying New Vehicle, on 4.9% APR Representative: 

  • £4,000 (inc.VAT) on CROSSLAND X PETROL; SE, SE NAV, Design Line, Elite, Elite Nav, Sport & Sport NAV Premium (each a “New Vehicle”)
  • £4,400 (inc.VAT) on CROSSLAND X DIESEL; SE, SE NAV, Design Line, Elite, Elite Nav, Sport & Sport NAV Premium (each a “New Vehicle”)
  • £5,550 (inc.VAT) on MOKKA X ACTIVE with 19” alloys (each a “New Vehicle”)
  • £5,000 (inc.VAT) on MOKKA X ACTIVE with standard alloys (each a “New Vehicle”)
  • £4,000 (inc.VAT) on MOKKA X DESIGN LINE, ELITE, ELITE NAV & ULTIMATE (each a “New Vehicle”)
  • £4,100 (inc.VAT) on GRANDLAND X PETROL; SRI NAV, SE , Design Line, Elite Nav, Ultimate & Sport NAV (each a “New Vehicle”)
  • £4,700 (inc.VAT) on GRANDLAND X DIESEL; SRI NAV, SE , Design Line, Elite Nav, Ultimate & Sport NAV (each a “New Vehicle”)

For an order to qualify for the trade up allowance using a part exchange vehicle, the customer must: 

  • Part-exchange a vehicle (the “part-exchange vehicle”). 
  • Have owned the vehicle for at least 90 calendar days and have the part-exchange vehicle registered at the customer’s address for at least 90 calendar days immediately prior to the date on which the customer orders the vehicle. 
  • Elect to purchase their New Vehicle through personal contract purchase (“PCP”) or conditional sale (“CS”), provided by Vauxhall Finance Plc; 
  • Order and register their New Vehicle between 07 October 2019 and 26 November 2019

For an order to qualify for the trade up allowance using a scrappage vehicle, the customer must: 

  • Trade-in a vehicle to be scrapped by Vauxhall Motors Limited (the “trade-in vehicle”). Vauxhall Motors Limited will cover all fees associated with scrappage of the trade-in vehicle. The trade-in vehicle must have all major components including interior and exterior parts and must be at least 7 years old (from the date of registration).
  • Have owned the vehicle for at least 90 calendar days and have the trade in vehicle registered at the customer’s address for at least 90 calendar days immediately prior to the date on which the customer orders the vehicle. 
  • Elect to purchase their New Vehicle through personal contract purchase (“PCP”) or conditional sale (“CS”), provided by Vauxhall Finance Plc; 
  • Order and register their New Vehicle between 07 October 2019 and 26 November 2019

Eligibility for customers who choose to part exchange a vehicle is detailed below; 

AN ORDER WILL NOT QUALIFY WHERE THE CUSTOMER IS USING A CASH PURCHASE, A CONTRACT HIRE CUSTOMER (WHETHER BUSINESS OR PERSONAL) OR WHERE THE CUSTOMER CHOOSES A 0% APR CONDITIONAL SALE OR PERSONAL CONTRACT PURHCASE OFFER. ALL CS AND PCP OFFERS ARE SUBJECT TO TERMS AND CONDITIONS AS DETERMINED BY VAUXHALL FINANCE PLC. IF YOU DO NOT QUALIFY FOR AN OFFER PROVIDED BY VAUXHALL FINANCE, YOU WILL NOT QUALIFY FOR THE TRADE UP OFFER. 

  • Offer applies to private individuals, partners and small businesses 1- 49 units (purchase only). All other customers are excluded.  
  • The enhanced part-exchange allowance will be given in the form of a finance deposit allowance (FDA) in addition to the ‘CAP Average’ valuation sourced from the online valuation tool on vauxhall.co.uk (https://www.vauxhall.co.uk/offers/finance-tools/value-my-vehicle.html) (the “Vauxhall Valuation”). This Vauxhall Valuation is subject to change based on an appraisal of the true condition of the vehicle by a participating Vauxhall retailer. Vauxhall Motors Limited will not offer any cash equivalent to the part-exchange value. 
  • The offer will be valid for seven days from the date of Vauxhall Valuation provided that the vehicle remains in materially the same condition as set out in the appraisal provided by the Vauxhall retailer.
  • No other valuations shall be accepted by Vauxhall.
  • The online valuation must be presented at time of enquiry. 
  • The appraisal is the true report of the condition and prior use history of the vehicle. It records all the information including but not limited to: 
    • Any exterior or interior damage; 
    • The number of previous owners; 
    • The service history; 
    • Mileage; 
    • Valid MOT and number of months remaining until the next MOT due date; 
    • Whether the vehicle has ever been an insurance write off of any category; 
    • Any accident, including repair history; 
    • The number of keys; 
    • Any mechanical issues; 
    • Whether it runs; 
    • Whether it has been used for private hire, driving tuition, rental, police vehicle; 
    • The date and country of first registration and whether it is an import; 
    • Any modifications
  • Should any information which has been provided prove to be incorrect or falsely given the customer shall no longer be eligible for this offer.
  • If a customer has the right to cancel or withdraw from their order and chooses to exercise this right, the vehicle they chose to part exchange (or a cash equivalent of the value of the vehicle) will be returned to them. The cash equivalent will only be provided where the part-exchanged vehicle has been sold by the retailer or is otherwise unavailable to be returned to the customer
  • Only one part exchange allowance may be applied to each order of a New Vehicle.
  • Unless otherwise stated above, this offer is not available in conjunction with any other offer.  
  • Participating Retailers only. 
  • Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.
  • This offer is provided by Vauxhall Motors Limited, Chalton House UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT.

Eligibility for customers who choose to scrap a vehicle is detailed below; 

AN ORDER WILL NOT QUALIFY WHERE THE CUSTOMER IS USING A CASH PURCHASE, A CONTRACT HIRE CUSTOMER (WHETHER BUSINESS OR PERSONAL) OR WHERE THE CUSTOMER CHOOSES A 0% APR CONDITIONAL SALE OR PERSONAL CONTRACT PURHCASE OFFER. ALL CS AND PCP OFFERS ARE SUBJECT TO TERMS AND CONDITIONS AS DETERMINED BY VAUXHALL FINANCE PLC. IF YOU DO NOT QUALIFY FOR AN OFFER PROVIDED BY VAUXHALL FINANCE, YOU WILL NOT QUALIFY FOR THE TRADE UP OFFER. 

  • Offer applies to private individuals, partners and small businesses 1- 49 units (purchase only). All other customers are excluded.  
  • If a customer has the right to cancel or withdraw from their order and chooses to exercise this right, the vehicle they chose to scrap will not be returned to them & there will be no cash equivalent of the scrappage allowance returned to the customer
  • Only one Vauxhall Trade Up Allowance may be claimed per trade-in vehicle to be scrapped.
  • If a customer has the right to cancel or withdraw from their order and chooses to exercise this right, the vehicle they chose to scrap (or a cash equivalent of the value of the vehicle) will be returned to them the cash equivalent will only be provided where the trade-in vehicle has already been scrapped and cannot be recovered. 
  • Participating Retailers only. 
  • Unless otherwise stated above, the Vauxhall Scrappage offer is not available in conjunction with any other offer. 
  • Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.
  • This offer is provided by Vauxhall Motors Limited, Chalton House UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT.

 

Citroën 1 Year Free Insurance applies to qualifying new vehicles (excluding Touch) ordered and delivered through participating dealers between 01/10/19 and 31/12/19 or until such time as they may be withdrawn by Citroën at its complete discretion. Excludes SimplyDrive.

Minimum age 18, maximum age 75. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Excesses apply. Motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Griffin Range - Vauxhall Care Terms and Conditions

1.     In this Contract:

a.     “Accelerated Payment” means any payment required by the Retailer in order for the Balance (plus any available Promotional Contribution) to meet the relevant Service Cost at the time the Vehicle is presented for service, pursuant to clause 16.

b.     “Authorised Repairer” means a motor vehicle repairer located in the United Kingdom, the Isle of Man or the Channel Islands which is party to an Authorised Repairer agreement with the Manufacturer.

c.     “Balance” means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s) and/or Management Fee(s) and/or Cancellation Fee due at such time. For the avoidance of doubt, this excludes any Promotional Contribution.

d.     “Cancellation Fee” means the sum paid by the Customer to the Retailer in respect of costs incurred in the event of early termination of the Contract. The Cancellation Fee is subject to VAT at the standard rate in effect at the date of cancellation.

e.     “Contract” means this contract between the Customer and the Retailer whereby the Retailer agrees to provide the Services subject always to these Terms and Conditions.

f.      “Customer” means the person named on the front page of this Contract for whom the Retailer has agreed to perform the Services.

g.     “Retailer” means the motor retailer named on the front page of the Contract and which is an Authorised Repairer.

h.     “Retailer Group” means the Retailer and all other motor retailers forming part of the same group of companies as the Retailer and which are Authorised Repairer(s).

i.      “Deposit Payment” means a sum payable (if any) by the Customer towards the Total Payment, payable on the date of the commencement of the Contract.

j.      “Direct Debit Payments” means the monies payable by the Customer towards the Total Payment, from time to time in accordance with the Direct Debit Payment Scheme.

k.             “Direct Debit Payment Scheme” means the facility offered to the Customer to pay towards the Total Payment due by way of monthly Direct Debit payments payable on the day of each month specified on the front page of this Contract.

l.     “Management Fee” means a fee payable by the Customer in respect of costs incurred in the routine administration of the Contract. Management Fees are subject to VAT at the standard rate in effect at the date of the payment.

m.      “Manufacturer” means the manufacturer of the Vehicle.

n.    “National Campaign” means a promotional offering by the Manufacturer whereby the Service(s) may be carried out by any Authorised Repairer.

o.   “Primary Cancellation Period” means the period from the day of conclusion of the Contract to the day falling 14 days after the day of conclusion of the Contract.

p.     “Promotional Contribution” means a sum payable by the Retailer or Retailer Group or Manufacturer towards the Total Payment.

q.     “Secondary Cancellation Period” means the period from expiry of the Primary Cancellation Period to the day falling 60 days after the date of conclusion of this Contract.

r.     “Service Cost” means the cost of parts and labour incurred by the Retailer or Retailer Group in the provision of the Services.

s.     “Service Plan Provider” means EMaC Limited, EMaC House, Southmere Court, Electra Way, Crewe, CW1 6GU.

t.     “Service(s)” means the routine maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.

u.      “Service Specification” means the Manufacturer or Retailer recommended service intervals and operations for the Vehicle current at the date of this Contract. For the avoidance of doubt, the Retailer retains the right to specify the applicable service intervals and operations.

v.      “Total Payment” means the total sum payable by the Customer pursuant to this Contract as specified overleaf, as varied by changes to VAT (if any).

w.     “Vehicle” means the motor vehicle more fully described on the front page of this Contract.

2.     In consideration of the Total Payment made by the Customer to the Manufacturer, the Manufacturer agrees to provide the Services up to the value of the Service Cost. Except where the Contract has been agreed as part of a National Campaign, the Service(s) may only be carried out by a participating member of the Manufacturer’s Authorised Repairer.

3.     The Customer agrees to make all Direct Debit Payments as they fall due for payment on the dates specified on the front page of this Contract.

4.     The Retailer’s liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.

5.     Any additional work carried out and/or materials supplied by the Retailer not included in the relevant Service will be the responsibility of the Customer and will be payable on collection of the Vehicle.

6.     Failure by the Customer to make payments due pursuant to the Direct Debit Payment Scheme shall entitle the Retailer to terminate this Contract and the Retailer’s obligations under the Contract shall cease immediately. Any monies standing to the Customer’s credit will be applied to the payment of any outstanding Management Fees and thereafter will be applied to any outstanding Services Costs owed to the Retailer. In the event that the Service Cost benefit received by the Customer prior to such termination exceeds the payments made by the Customer, the Customer shall remain liable for the outstanding amount and shall make immediate payment to the Retailer of any balance due and the Retailer shall be entitled to charge interest at a rate of 4% above the base rate of National Westminster Bank plc. until full reimbursement is made.

7.     The Manufacturer’s obligations under the Contract will cease once all the Services have been provided pursuant to the Service Specification or the Customer or Retailer cancels the Contract.

8.     The Customer may transfer the Contract to a new owner of the Vehicle without additional charge.

9. The Customer has the right to cancel this Contract at any time without giving reason by informing the Service Plan Provider of the decision to cancel by using the Evolve portal, by sending an email to cancel@emac.co.uk or by telephone to 0330 099 6826.  The Customer may use the attached model cancellation form but it is not obligatory

10. The Manufacturer shall not begin provision of the Services until after the expiry of the Primary Cancellation Period unless expressly directed otherwise by the Customer.  If in such circumstances Services have been provided, and the Customer cancels this Contract in accordance with clause 9, the Customer will be liable to pay the Manufacturer an amount:

i) for the supply of the Service which the Manufacturer has supplied, ending with the time when the Service Plan Provider is informed of the Customer’s decision to cancel the contract; and

ii) which is in proportion to what about been supplied, in comparison with the full coverage of the contract.

The Manufacturer will deduct such amount from the payments received from the Customer prior to reimbursement of the Customer in accordance with clause 14.

11. Where the Customer cancels this Contract within the Primary Cancellation Period, the Retailer shall make the reimbursement without undue delay, and not later than 14 days after the day on which the Service Plan Provider is informed about the Customer’s decision to cancel this Contract. The Retailer will make the reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement. For the avoidance of doubt, no Cancellation Fee shall be payable.

12.   If the Customer cancels this Contract within the Secondary Cancellation Period, no Cancellation Fee shall be payable. The Customer or an authorised representative of the Retailer must provide written confirmation of the account number, the Vehicle registration number and the Customer name and address to the Service Plan Provider in order to cancel. Upon cancellation pursuant to this clause 12, the Manufacturer shall pay an amount equal to the Balance to the Customer within 28 days of receiving notice of cancellation. For the avoidance of doubt, the Retailer shall retain any Service Cost or Management Fee which have been incurred during the Secondary Cancellation Period.

13. To cancel this Contract after the expiry of the Secondary Cancellation Period, but prior to all the Services having been provided, the Customer or an authorised representative of the Retailer must provide written confirmation of the account number, the Vehicle registration number and the Customer name and address to the Service Plan Provider. The Customer shall pay a Cancellation Fee to the Service Plan Provider which will be deducted from the Balance.  Details of the amount of the Cancellation Fee are available at any time from the Service Plan Provider.  The Manufacturer shall pay an amount equal to the Balance to the Customer within 28 days of receiving notice of cancellation. For the avoidance of doubt, the Manufacturer shall retain any Service Cost or Management Fee which have been incurred during the Secondary Cancellation Period.  In the event that the Balance is in deficit (i.e., less than zero) the Customer shall remain liable for the outstanding amount and shall make immediate payment to the Retailer of an amount to return the Balance to zero, and the Retailer shall be entitled to charge interest at a rate of 4% above the base rate of National Westminster Bank plc. until full reimbursement is made.

14.   The Customer and the Manufacturer acknowledge that the Service Plan Provider is entitled to collect all or part of the Total Payment and acts as agent for the Manufacturer in relation to the collection of any payments pursuant to the Direct Debit Payment Scheme and any Management Fee(s). Furthermore, the Customer and the Manufacturer acknowledge that financial responsibility for Deposit Payment(s) and sums payable through the Direct Debit Payment Scheme towards the Total Payment lies with the Manufacturer and not with the Service Plan Provider.

15.   The Retailer’s Standard Terms and Conditions (a copy of which is available on request) shall apply to all vehicle servicing work carried out by the Retailer pursuant to this Contract.

16.   Any payments due pursuant to the Total Payment have been calculated on the basis of the Service(s) occurring at the time intervals specified in the Service Specification. The Manufacturer reserves the right to require an Accelerated Payment from the Customer in the event of the Vehicle being presented for Service earlier than the time intervals specified in the Service Specification or the mileage exceeding the Manufacturer’s recommended service interval mileage per annum. Any such Accelerated Payment will be requested by the Retailer at the time the Vehicle is presented for Service but will not affect the amount of the Total Payment (and so the amount of each of the remaining Direct Debit Payments will then be reduced by the Service Plan Provider to reflect the Accelerated Payment). This Contract only obliges the Retailer to provide Services up to the value of payments made to date by the Customer under the Contract.

17.   Any Direct Debit Payments due pursuant to the Direct Debit Payment Scheme have been calculated using the current rates of VAT. If the rate of VAT should change, the Service Plan Provider will adjust the Total Payment and payments due pursuant to the Direct Debit Payment Scheme and/or any Accelerated Payment to reflect the new rate of VAT, and the Customer agrees to pay the adjusted payments.

18.   The Customer is reminded that if the Vehicle is still covered by the contractual warranty which came into force on the first registration then the continuing validity of such warranty may be affected if the Vehicle is not serviced at the time and mileage intervals appropriate to it. The Customer is strongly advised to refer to the service handbook of the Vehicle for further information and is advised that in the event of any inconsistency between this Contract and the service handbook as to when Services are due, then the service handbook must be assumed to be accurate. If a Service is due in respect of the Vehicle, then it is the responsibility of the Customer to arrange for that Service to be carried out regardless of whether the payments made to date under the Contract are sufficient to pay for the cost of the Service.

19.   All non-service related items detailed in the Service Item Breakdown section of the contract may be subject to change at the Retailer’s discretion.

20.   This Contract shall terminate on the earliest of the following events (a) On the end date/mileage specified as part of the Service Specification detailed within the Contract; or (b) On the Vehicle having received all Service(s) covered by the Contract (c) Transfer of the Balance in accordance with clause 11 12 or 13. Any balance remaining following any of the previous events will revert back to the Manufacturer. The Customer may have a right to reclaim any Balance subject to adherence to clause 11, 12 and 13 up to a period of 6 months from the scheduled end date of the contract. Any Balance remaining 42 months after the registration of the vehicle shall become the property of the Manufacturer.

21. If the Customer wishes to make a complaint, the Customer should contact the Service Plan Provider:

i) by email support@emac.co.uk; or

ii) in writing to EMaC House,  Southmere Court,  Crewe Business Park,  Crewe,  Cheshire,  CW1 6GU; or

ii) by telephone 0330 099 6826.

The Service Plan Provider will follow a standard procedure in handling any Customer complaints. Further information about the Retailers complaints procedure is available on its website www.emac.co.uk/contact/vehicle-owners/.

22.   Data Protection Act 2018. For the purposes of the Data Protection Act 2018, the Data Controller in relation to information you supply is the Retailer. The Data Processor is the Service Plan Provider who may share the information provided, together with other information, with organisations who are the Service Plan Provider’s business partners, suppliers or agents, for the purposes of customer services, order fulfilment and financial and account administration. The Service Provider will not transfer the information you provide to any country outside of the European Economic Area without firstly obtaining the Retailer’s consent. When you have given the Service Plan Provider information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information (for which the Service Plan Provider may charge a small fee in accordance with data protection legislation) and to correct any inaccuracies.  The Service Plan Provider may monitor and/or record telephone calls for staff training and security purposes, and to improve the quality of services that is provided.

24 hour test drives available at Participating Dealer(s) on DS 7 CROSSBACK models from 01/10/2019 – 31/10/2019 and are subject to availability. One 24 hour test can be taken per individual, subject to availability, insurance/operational requirements and acceptance/discretion of Participating Dealers. The test drive period is for up to 24 hours from the time of vehicle collection. The vehicle must be returned at the agreed date and time which will be within working hours fixed by your Participating Dealer. All drivers must be 21 years old or over, hold a current valid full UK or EEA driving licence for at least 12 months, have not have accumulated more than 8 penalty points in three years, not be employed as a professional entertainer or as a professional sportsperson. Drivers also must not have been disqualified from driving during the last 3 years, involved in more than 2 at fault accidents or claims in the last 3 years, convicted of any criminal offence in the last 5 years or have any police prosecutions or enquiries pending. Excess may apply. Check with your Participating Dealer for any differing requirements. By taking part in any test drive drivers agree to be bound by any additional restrictions/conditions imposed by DS Automobiles and the Participating Dealer, including for vehicle condition/use and payment of penalties/fines. Test drives exclude the cost of fuel and any non-replaced fuel may be charged by Participating Dealers. Any property carried or left in the vehicle is at the driver’s own risk. Drivers must ensure that any personal belongings are removed from the vehicle at the end of the test, as the Participating Dealer will not be held liable for any loss or damage to them. No accessories or parts are to be removed from or affixed to the vehicle. The driver will be responsible for payment of any congestion charges and fixed penalty fines incurred during the test drive. Participating Dealers reserve the right to decline or withdraw/terminate the extended test drive and its use at any time without prior notice. Ask your Participating Dealer for details. By taking part in a test drive, drivers agree to their personal data being used by DS Automobiles and relevant Participating Dealers, agents or sub-contractors to administer and follow up on test drives and for other purposes as set out in the DS Automobiles privacy policy.
 

*Both the free service plan and free ply-lining kit offers apply to ‘Professional’ versions of all-new PEUGEOT Partner, Expert and Boxer bought on outright purchase through PSA Finance Ltd.  Panel vans and Crew Vans are included.  Offer does not apply to Boxer ‘Built for Business’ conversions or incomplete Boxer chassis-cabs.  Eligible vans must be ordered between 10th and 31st October 2019 and registered by 31st October 2019.  ‘Upgrade to Business Class’ offers a subsidised 4yr/70-75,000 mile service contract.  The manufacturer’s recommended service schedule should be followed.  You may use any authorised PEUGEOT dealership when servicing is required.

Click here for the PSA Groupe (Peugeot Citroën Automobiles UK Limited)  Anti-Slavery Statement.

These Terms and Conditions (“Terms”) will apply to any contract relating to the use of a Vehicle (defined at Condition 2.1) as a courtesy car or for rental use (“Contract”). Please read these Terms carefully and make sure that you understand them, before agreeing to take possession of a Vehicle from us. Please note that before taking possession you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to rent a Vehicle or use a Vehicle as a courtesy car.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 16. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st July 2017.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are Peugeot Citroën Retail UK Ltd a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.robinsandday.co.uk (“Site”).
1.3 Contacting us:

(a) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are collecting the Vehicle from or by e-mailing us at the email address on our Site.
(c) To cancel a Contract before you collect the Vehicle in accordance with your right to do so as set out in Condition 12 you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are collecting the Vehicle from or by contacting our Customer Services team using the contact details on our Site. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.

2. How the Contract is formed between you and us

2.1 When you request the use of a courtesy car from us or the right to rent a vehicle from us (“Vehicle”), you are placing an “Order” with us to have the use of the Vehicle for a defined time period, which is subject to these Terms.
2.2 We will confirm verbally that we accept your Order and will provide you with confirmation of the details of your Order over the telephone or when you come to our showroom to collect the Vehicle (“Confirmation Documentation”). Please note that any other communication from us is only an acknowledgement and not an acceptance of your Order.
2.3 These Terms and Conditions will become binding on you when:

(a) we confirm in writing that we have accepted your Order; or
(b) you take possession of the Vehicle;

whichever is the earlier, at which point a “Contract” shall come into existence between you and us and these Terms and Conditions will govern your use of the Vehicle during the Period of Use (as defined below).

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide the Vehicle, for example due to lack of availability of the Vehicle, we will inform you of this and we will not process your Order. The sole remedy for this will be the return of any monies you may have prepaid (if any) during the booking process.

3. Period of Use

3.1 The period of use relating to the Vehicle is as set out in the Confirmation Documentation (“Period of Use”).
3.2 Other than where expressly set out in the Confirmation Documentation, we shall notify you when the Vehicle is available for collection from our premises. At the point of collection you will need to confirm that you meet the eligibility criteria set out in Condition 4 below and provide the following to us:

(a) your driving licence;
(b) a valid credit card to enable us to take a security deposit as set out in the Confirmation Documentation.

3.3 Please note that we have the right to refuse to let you take possession of the Vehicle where we reasonably believe that:

(a) you are under the influence of drugs or alcohol;
(b) you fail to meet the eligibility criteria set out in Condition 4.1;
(c) you are not the person named on the driving licence or credit card provided in accordance with Condition 3.2 above; or
(d) we otherwise, acting reasonably at all times, do not deem you suitable to take responsibility for the Vehicle.

4. Eligibility

4.1 In order for you to use the Vehicle in accordance with the terms of the Contract you warrant and confirm that:

(a) you are aged over 21 or over at the start of the Period of Use;
(b) you hold a full and valid UK or EU driving licence and have held such licence for at least 12 months;
(c) you have not been subject to a period of disqualification at any point during the 4 year period, prior to the start of the Period of Use;
(d) you do not have more than 8 points on your licence or any other endorsements on your licence nor have you had during the 4 year period prior to the start of the Period of Use;
(e) you have not had 2 or more accidents which were your fault during the 3 year period prior to the start of the Period of Use.
(f) you are not a professional sports person or entertainer.

4.2 Where you are unable to confirm all of the requirements set out in Condition 4.1 or where we reasonably believe at any point during the Period of Use that the requirements with Condition 4.1 are not met, the contract will be cancelled in accordance with Condition 14.1 and you shall have no right to use the Vehicle.

5. Your Obligations

5.1 For the duration of the Period of Use you must:

(a) take good care of the Vehicle and ensure that it is kept locked when not in use utilising any security devices fitted to or supplied with the Vehicle;
(b) not take the Vehicle on gravel roads or roads unfit for motor vehicles or where the surface or condition of it involves risks for the tyres or for the underside of the Vehicle or for the Vehicle itself such as beaches, forest paths, mountains etc.;
(c) ensure that you use the correct fuel;
(d) not use the Vehicle for hire or rental which shall include the transportation of passengers for payment, carrying out driving tuition or transporting goods for payment;
(e) not remove or affix any accessories or parts to the Vehicle or make any changes to it;
(f) make routine inspections in respect of the Vehicle condition for example oil and water and coolant levels, front and rear windscreen washer fluid and tyre pressures and take any preventive act as necessary to keep the Vehicle in good working order;
(g) not permit anyone to work on or otherwise repair or alter the Vehicle;
(h) not use the Vehicle for any illegal purposes;
(i) not use the Vehicle for racing; pacemaking; testing the Vehicle’s reliability or teaching someone to drive;
(j) not use the Vehicle whilst under the influence of alcohol or drugs or where declared medically unfit to drive;
(k) not smoke in the Vehicle;
(l) not use a mobile phone or other hand held device whilst controlling the Vehicle;
(m) not drive or otherwise take the Vehicle outside of England, Scotland and Wales without our prior written consent;
(n) let us know immediately in the event that there is a fault with the Vehicle;
(o) not grant or attempt to grant any legal rights over the Vehicle to anyone.

6. The Vehicle  

6.1 On collection or delivery of the Vehicle, as specified in the Confirmation Documentation, risk in the Vehicle shall pass to you and the provisions of Condition 7 will apply. At no time will title in the Vehicle pass to you and shall remain at all times with us.
6.2 We confirm that the Vehicle has been maintained to at least the manufacturer’s recommended standard and at the point of collection/delivery is roadworthy and the condition and mileage are as set out in the Confirmation Documentation.
6.3 On collection or delivery of the Vehicle you will be asked to sign a section on the Confirmation Documentation that describes the Vehicle’s condition at that time. Please ensure that you have inspected the Vehicle and any accessories for any pre-existing damage.
6.4 If you notice any apparent defect or damage that is not as set out in the Confirmation Documentation then you should ensure a note is made on the Confirmation Documentation and we both sign the change to it.
6.5 If you don’t notify us of any pre-existing damage to the Vehicle at the time of collection or delivery then we assume that you have accepted the Vehicle in the condition set out in the Confirmation Documentation and will charge you for any new damage that is discovered on redelivery of the Vehicle to us in accordance with Condition 9.

7. Insurance

7.1 Where insurance is to be provided by us as set out in the Confirmation Documentation, the terms and conditions of our insurance policy as provided to you shall apply. Please note that our insurance cover expressly excludes liability where the Vehicle is used other than in accordance with Condition 5.1 or where you fail to meet the eligibility criteria set out in Condition 4.1, in which case any damages arising through your negligence, or that of any named driver, shall be payable by you.
7.2 In addition to the requirements set out in Condition 7.1 above, the provision of insurance is subject to the following:

(a) unless stated to the contrary in the Confirmation Documentation, you are responsible for a £250 (plus VAT) excess on all and any claims;
(b) any property left in the Vehicle or carried in it, is at your own risk; and we will at no point be liable for such loss or damage.

7.3 Where insurance is to be provided by you as set out in the Confirmation Documentation, the following will apply:

(a) you must prove to us that the insurance is valid;
(b) we must agree to the amount of cover arranged, the type of policy and the insurer chosen by you;
(c) we must be satisfied as to the suitability of the insurance cover;
(d) at our request, you will ensure that we are named on the policy as the Vehicle owner;
(e) you will ensure that, in the event of a claim, we are able to negotiate with the insurers directly relating to the repair of the Vehicle and or any compensation due;
(f) you must not change the terms of any agreed insurance policy during the Period of Use.

7.4 For the avoidance of doubt, where we have agreed that your proposed insurance cover meets our requirements, you are financially responsible for all costs associated with such cover, including but not limited to the payment of any premium and excess, all and any costs associated with settling any claim and paying all costs if for any reason the cover fails and the Vehicle is damaged, lost or stolen, or a claim is made by any third party relating to an event occurring during the Period of Use.

8. Accident or breakdown

8.1 In the event of an accident you should:

(a) not admit or accept responsibility;
(b) take the names and addresses of everyone involved including any witnesses;
(c) notify the police immediately in the event of any personal injury or disagreement over fault;
(d) notify us as soon as reasonably practicable using the contact number set out in the Confirmation Documentation;
(e) ensure the Vehicle is secure.

8.2 In the unlikely event of a breakdown or if a warning light appears on the dashboard of the Vehicle you must contact us as soon as reasonably practicable using the contact number set out in the Confirmation Documentation. For the avoidance of doubt, this policy does not cover certain self-induced incidents such as incorrect fuel use, lost or stolen keys or instances where the keys are locked inside the Vehicle, in relation to which a charge may be applied.

9. End of Period of Use

9.1 At the end of the Period of Use you must return the Vehicle along with its keys and any accessories to us at the location and at the time specified in the Confirmation Documentation in the same condition it was in at the start of the Period of Use, subject to any fair wear and tear. A failure to return the Vehicle to us at the location or the time agreed, will entitle us to apply daily rental charges for each day or part day up to the point at which the Vehicle is returned to us. We shall be entitled to recover such charges by means of a deduction from your credit card.
9.2 On return of the Vehicle to us we shall undertake an inspection and we reserve the right to charge for the following:

(a) any excessive mileage during the Period of Use;
(b) any alterations made to the Vehicle;
(c) any cleaning required, over our standard valeting, due to excessive soiling of either the interior or exterior of the Vehicle;
(d) any missing items or damage that were not noted as such at the point of handover to you;
(e) any loss or damage arising from a failure to otherwise comply with the requirements of Condition 5;
(f) refuelling if you have used and not replaced more fuel than supplied within the Vehicle;
any such charges will be made by means of a deduction from your credit card.

9.3 We are not responsible for any loss or damage to any personal belongings left in the Vehicle when you return it to us. Any personal belongings left in the Vehicle which remain unclaimed 1 month after the end of the Period of Use will be disposed of.

10. Early Return

10.1 If you return the Vehicle before the return date and time stated in the Confirmation Documentation, then the Period of Use will end when you return the Vehicle to the location set out in the Confirmation Documentation and hand the Vehicle keys to one of our agents.
10.2 If you prepaid at the Order stage we will not refund any unused prepaid daily rental or accessory charges to you.
10.3 If, at the Order stage, you opted to pay-on-arrival and you return the Vehicle early then, when the Vehicle is checked in by us, our system will recalculate the daily rental and accessory charges according to the actual number of days you retained the Vehicle and the daily rental and accessory charges (if any) applicable on the date of return. Whilst the recalculated daily rental and accessory charges (if any) may be higher than your original quoted daily rate the final charge should be less than or equal to the original expected hire charge.

11. When Shall I Receive My Invoice and Pay for the Rental?

11.1 You will receive a final invoice once all elements of your rental have been settled. You will pay or be charged the full amount in one or in several lots as agreed between us.
11.2 If you book a Vehicle online:

(a) you may decide to prepay for your Order, for example, the daily rental charge of the Vehicle and accessories for the Period of Use and for any additional services or products. Your means of payment will be debited by the agreed amount but you will not receive an invoice for that prepayment as the confirmation email will be deemed the receipt for this;
(b) if you decide not to prepay for your Order, you will be charged at the time you pick up your Vehicle for the amount of the rental charges for the Vehicle plus the deposit and for any accessories or additional services or products or additional drivers or protections you decide to take out before you take the Vehicle away. The cost for this will be shown on the Confirmation Documentation and will be agreed with you before you sign the document. Any additional fees or charges will be charged, if applicable, when you return the Vehicle (if they can be calculated at that time) in accordance with Condition 9. If you have incurred extra costs such as fines or tolls or caused damage and/or loss to the Vehicle and/or accessories then we will charge you in accordance with Condition 12 at a later date, together with any associated administrative charges if, after the Period of Use has terminated, we become aware of them.

12. Charges and Fines

12.1 In addition to any charges recoverable in accordance with Condition 9 above, or as otherwise specified in these Terms, you will be responsible for payment of all fixed penalty fines which shall include all parking or speeding fines, congestion charges, toll road charges and or clamping fees, incurred during the Period of Use.
12.2 Where you fail to pay any of the charges set out in Condition 12.1 above, and where we pay the fine on your behalf, we shall be entitled to recover such charges and our reasonable costs associated with resolution of this matter, by way of a deduction from your credit card.1
12.3 You are and will remain primarily liable for such charges and you consent to us notifying relevant organisations such as the police or DVLA, of your personal details including but not limited to your name, address and contact details for the purpose of identifying the user of the Vehicle at a particular date and time in respect of any such charges or other motoring offences.

13. Cancellation or Modification

13.1 Modification
You can modify your Order free of charge provided you let us know at least 24 hours before the Period of Use is due to start in accordance with Condition 1.3. Please be aware that new rental prices, delivery or collection times may apply and other aspects of your rental may change if you modify your booking. Wherever possible you should use the same communication channel that you used when placing your order. We will let you know if the modification to your booking is possible. If it is possible, we will tell you about any changes to the rental which would be necessary as a result of your requested modification and ask you to confirm whether you wish to go ahead with the modification to your booking.
13.2 Cancellation
13.2.1 Prepaid Rentals       

If you have prepaid your Order online via our direct booking channels:
(a) You can cancel your Order free of charge provided that you have given us at least 24 hours’ notice before the Period of Use is due to start in accordance with Condition 1.3. Wherever possible you should use the same communication channel to cancel your booking as you used when placing your Order.
(b) If you cancel your Order in accordance with Condition 13.2.1(a) we will refund you the prepaid amount within 14 days of your request.
(c) If we cancel or fail to cancel the Order you will be fully reimbursed for any sums that you have paid to us for the booking.

13.2.2 Pay on Arrival Rentals

(a) If you have not prepaid for your Order then you may modify or cancel your booking free of charge up to the time of pick up.
(b) If you lodge your credit or debit card details with us we will guarantee your Vehicle until close of business on the day the Period of Use is due to start. However, if you do use this facility to guarantee your reservation you must give us 2 or more hours’ notice to cancel before the Period of Use commences.  

14. Termination and Consequences

14.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include but not be limited to a failure to comply with the requirements of Conditions 4.1 and 5.1, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

14.2 If you are ending the Contract for one of the reasons set out below, the Contract will end immediately. The reasons are:

(a) we wish to recover possession of the Vehicle for technical reasons, or have notified you we are going to suspend your possession of the Vehicle for technical reasons, without providing a suitable alternative vehicle to replace the Vehicle for the remainder of the Period of Use; or
(b) you have a legal right to end the Contract because of something we have done wrong.

14.3 If the Contract ends it will not affect our rights under the Contract including the right to receive and or claim any amounts which you owe to us under the Contract.
14.4 If you end the Contract after the Vehicle is delivered to you, you must return the Vehicle to us. If you are ending the Contract because we have told you of an error or change in pricing or description or because you are exercising your legal rights to end the Contract because of something we have done wrong then we will pay the costs of return.

15. Dispute Resolution

15.1 If you have any complaints, you can contact us by e-mailing us at robinsandday@mpsa.co.uk.
15.2 Alternative dispute resolution (“ADR”) is a process by which an independent body will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site.

16. How we use your personal data

16.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

17. Events outside of our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
17.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.

17.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

18. Our right to vary these Terms

18.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
18.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
18.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

19. Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 Where we refer to “in writing” in these Terms, this includes email.
19.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
19.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a Vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

These Terms and Conditions of Supply (“Terms”) will apply to any contract between us for the supply of spare parts, services or repair (“Contract”). Please read these Terms carefully and make sure that you understand them, before placing an order to purchase spare parts, services or repair work from us in relation to your vehicle. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to purchase spare parts, services or repair work from us.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 15. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st July 2017.

Your attention is drawn to Condition 9 which sets out your rights as a consumer and Condition 10 which explains the limits on our liability to you.

Please note that if you are not a consumer these Terms will not apply to you and any supply of spare parts, services or repair will be on the terms set out in your contract with us such other contract as we may have entered with you.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are PSA Retail UK Limited a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.robinsandday.co.uk (“Site”).
1.3 Contacting us:

(a) To cancel a Contract in accordance with your right to do so as set out in Condition 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are purchasing from (using the notice set out in the Appendix) or contacting our Customer Services team using the contact details on our Site. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are purchasing from or by e-mailing us at the email address on our Site.
(c) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. How the Contract is formed between you and us

2.1 When you advise us that you wish to purchase any spare parts (“Goods”) or servicing and/or repairs (“Services”) from us following our having provided you with a quotation to provide such Goods or Services, you are placing an “Order” with us for the purchase of the Goods and/or Services, subject to these Terms.  Please note that any quotations issued remain valid for one month from the date of issue.
2.2 We will confirm that we accept your Order:

(a) for any Services and associated Goods, by printing a job card for signature by you on the day we provide (or start providing) the Services.  Please note that any other communication from us, including any verbal communication, is only an acknowledgement and not an acceptance of your Order; and
(b) for Goods only, by verbal confirmation at the time you place your Order or, where we are delivering the Goods to you at a location other than one of our showrooms, when we provide you with a delivery note and invoice,
referred to in each case as the “Order Confirmation”.

2.3 These Terms and Conditions will become binding on you when:

(a) you sign a job card for the Services to be provided;
(b)          you make payment of all or any part of the Price to us; or
(c)           we commence processing of the Order,
whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide any Services or Goods, for example because we cannot meet your timescale to perform the Services or, in relation to Goods, because they are no longer in stock, no longer available, or where we are unable for any reason to provide the Services, we will inform you of this and we will not process your Order. If you have already paid the Price, we will refund you the full amount as soon as possible.

3. Price of Goods and Services and any Additional Costs

3.1 The price of the applicable Goods and/or Services will be as quoted to you verbally, or otherwise notified to you in writing in the Order Confirmation (“Price”). We take all reasonable care to ensure that the Price is correct at the time of our Order Confirmation. However please see Condition 3.4 for what happens if we discover an error with the Price.
3.2 The Price does not include any services or goods other than those for which we have quoted and/or which are set out in our Order Confirmation and we will charge you for such additional services and goods in accordance with our then current prices (“Additional Costs”). Any Additional Costs will be charged in addition to the Price at the applicable rates as notified to you when we tell you about the additional services and goods which are required to obtain confirmation from you as to whether or not you wish to proceed.
3.3 The Price and any Additional Costs include VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of collection, we will adjust the VAT you pay, unless you have already paid for the Goods and/or Services in full before the change in VAT takes effect.
3.4 It is possible that, despite our reasonable efforts, the Price or Additional Costs given in our Order Confirmation may change. In the event that the Price or Additional Costs change due to an increase in any third party costs we will notify you as soon as reasonably practicable. If you agree to proceed at the amended Price or Additional Costs we will refund you or charge you the difference between any amount you have paid and the correct Price or Additional Costs. If you do not proceed we will refund you any amount you have already paid within 14 days of your request.
3.5 Where we are required to undertake any Services over and above those set out in our Order Confirmation due to your default including lack or incomplete instructions or as a result of the need for additional work becoming apparent during the course of us providing the Services, we reserve the right to charge you for any such additional Services.

4. Payment

4.1 The Price and any Additional Costs, can be paid by either credit or debit card, electronic transfer, or cash  and which we have agreed to allow you to use in order to pay the Price and/or any Additional Costs. Please note that we are not able to accept any more than £7,500 in cash and where you make payment in cash of more than £3,000 we will require certain documentary evidence from you to confirm your identity. 
4.2 Unless otherwise stated in the Order Confirmation or as set out in Condition 4.3, payment of the Price and any Additional Costs are due when you collect your vehicle or the Goods from our premises (“Due Date”).
4.3 Where any Goods which you are purchasing, or any Goods which we need to purchase to perform the Services, are items which we do not hold in stock, we will charge you a non-refundable deposit in relation to those Goods.  The deposit must be paid before we will order the relevant Goods.  Please note that this not affect your rights as set out in Condition 9.
4.4 If you do not make payment to us by the Due Date, we may:

(a) not allow you to collect the Goods or your vehicle until we have received payment of the Price and any Additional Costs in cleared funds and charge you for storage and insurance in accordance with Condition 6.5;
(b) charge you interest on the Price at the rate of 2% above the base lending rate of the Bank of England from time to time. Where we charge you interest this shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement; or
(c) where you are purchasing Goods only, terminate the Contract to sell you the Goods immediately in accordance with Condition 11 by giving you written notice.

5. Delivery (Goods)

5.1 Unless stated to the contrary in the Order Confirmation, we will deliver the Goods to the location agreed with you or such other location as we and you may agree as soon as reasonably possible. We will ask you to sign a delivery note to confirm receipt of the Goods.
5.2 If agreed in the Order Confirmation you shall collect the Goods from our service centre at which you placed your Order during its opening hours. In such circumstances, we will contact you once your Goods are ready for collection which will be as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order.  We will ask you to sign a delivery note to confirm receipt of the Goods.
5.3 We shall ensure that each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, the type and quantity of the Goods and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
5.4 Delivery of the Goods shall be completed on the Goods' arrival at the location agreed with (where we are delivering the Goods) or us handing the Goods over to you at our service centre (where you are collecting the Goods).
5.5 If you do not accept delivery of the Goods or collect the Goods, as appropriate, within 7 days of us attempting to deliver the Goods or, where you are collecting the Goods, us notifying you that they are ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 11.1 by giving you 2 days’ written notice of our intention to do so.  If we terminate the Contract, we may resell or otherwise dispose of part or all of the Goods.
5.6 We may deliver the Goods by instalments, which shall be invoiced and paid for separately.  Each instalment shall constitute a separate contract.  Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
5.7 Goods will be your responsibility from the time we deliver the Goods to the address you gave us or you (or a third party organised by you) collect them from us.
5.8 You will own the Goods once we have received payment for them in full.

6. Delivery (Services)

6.1 Where we are providing Services, you acknowledge that we are not responsible for any items left by you in your vehicle.
6.2 Unless set out to the contrary in the Order Confirmation, we will deliver your vehicle to you at the service centre where Services have been undertaken and as set out in the Order Confirmation and we will contact you once your vehicle is ready for collection.  Where we have replaced any parts you are entitled to see the parts that have been removed if you have told us that you require this at the time of Order.  We will own those parts unless you tell us when you Order that you wish to own them.
6.3 Collection of your vehicle shall be completed once you have signed our pro-forma handover note, or other such written confirmation as we may require from time to time, and we have received payment of the Price and any Additional Costs in cleared funds, to confirm your acceptance of the Services.
6.4 If you have notified us in writing or we have agreed in the Order Confirmation that you need to collect your vehicle by a specific date and/or time and we do not have your vehicle ready for collection on that date or at that time, you can give us a new deadline to have your vehicle ready, which must be reasonable, and where applicable we will offer you a reduction in the Price to reflect the delay.
6.5 If you fail to collect your vehicle within 14 days of us notifying you that it is ready for collection then we reserve the right to charge you a reasonable fee for the storage and the insurance of your vehicle until you collect it.
6.6 If you do not collect your vehicle within 90 days of us notifying you that it is ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 11.1 by giving you 14 days’ written notice of our intention to do so.  If we terminate the Contract, we are entitled to sell your vehicle to recover the cost of the Services.  We will write to you to tell you that we are going to do this and will pay to you any amount received for your vehicle less the cost of the Services and any costs incurred by us in selling the vehicle.

7. Your obligations

By entering the Contract with us you agree that you will co-operate with us and provide us with any information we may request in order to perform our obligations under the Contract.

8. Manufacturer’s warranty

The manufacturers of any Goods supplied (whether as a supply of Goods or as part of the Services) warrant that those Goods will be of satisfactory quality for a period of 12 months from the date of the Contract, provided that you have used the Goods reasonably, for private and domestic use only and for their usual purpose.  If the Goods are found to be faulty within that period, you can return them to us (at your cost) for, at our option, either a full refund of the Price of the Goods or a replacement.

9. Your rights of cancellation, return and refund

9.1 You can cancel your Contract with us at any point:

(a) before you collect any Goods;
(b) up to a period of 14 days after the Goods come into your possession (or any third party identified by you takes possession of them); or
(c) before we commence performance of the Services,
in each case by contacting us as set out in Condition 1.3 and either using the format set out in the Appendix or by telling us you wish to cancel and including the information outlined in Condition 1.3 and the Appendix.

9.2 Except as set out in Condition 4.3 and/or Condition 9.3 below, where you decide to cancel the Contract we will refund you any part of the Price which you have already paid using the payment method used by you to pay.
9.3 If you have cancelled the Contract in relation to the provision of any Services, you cannot do so once we have completed the Services.  If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind and cancelled the Contract.
9.4 As a consumer, you also have legal rights in relation to anything which is faulty, not of satisfactory quality or not as described. These legal rights are not affected by your right of return and refund in this Condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. After you have purchased the Goods and/or Services, your legal rights entitle you to the following:

(a) up to 30 days after you receive the Goods or collected your vehicle: if they are faulty or not as described you can get an immediate refund or request that the Goods are repaired or replaced or the Services reperformed;
(b) after 30 days following receipt of the Goods or collection of your vehicle and up to 6 months thereafter: if they are faulty or not as described and we are unable to repair or replace the Goods or reperform the Services then you will be entitled to a refund or Price reduction in most cases;
(c) after 6 months following receipt of the Goods or collection of your vehicle and up to 6 years thereafter: if the Goods and/or Services have not lasted a reasonable length of time you may be entitled to a partial refund provided that the Goods and/or vehicle have been used reasonably, maintained appropriately and has not been the subject of any significant alterations or damage.

9.5 If you wish to exercise your legal rights under Condition 9.4 you should contact us in the ways set out in Condition 1.3 and, where requested by us, must return the Goods and/or your vehicle to us at the showroom which you collected it from at your own cost.
9.6 If you exercise your legal right to reject the Goods and/or Services and ask for a refund we will:

(a) refund you the Price you paid.  However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods; and
(b) make any refund due to you as soon as possible and in any event within 14 days after the day on which you return the Goods to us and/or .

10. Our liability to you

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
10.2 We only supply the Goods and Services for domestic and private use. You agree not to use the Goods or purchase our Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

11. Termination and Consequences

11.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include non-payment of the Price or any Additional Costs, failure to collect any Goods and/or your vehicle within 14 days of us notifying you that they are ready for collection, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

11.2 Upon termination of the Contract for any reason:

(a) if you have made full payment for any Goods we may deliver them to you or alternatively refund you the Price and any Additional Costs at our discretion; or
(b) if you have not made full payment we may keep possession of the Goods and refund you any part of the Price which you have paid less our reasonable administrative costs;
(c) if you have not made full payment in relation to the Services or the part of the Services that have been provided, we are entitled to keep possession of your vehicle and act in accordance with Condition 6.5; and
in each case the accrued rights and remedies of each party as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

12. Dispute Resolution

12.1 If you have any complaints, you can contact us by e-mailing us at robinsandday@mpsa.co.uk.
12.2 Alternative dispute resolution (“ADR”) is a process by which an independent body will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site. 

13. How we use your personal data

13.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

14. Events outside of our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects delivery and/or collection times we will arrange a new delivery or collection time, as appropriate, with you after the Event Outside Our Control is over.

14.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

15. Our right to vary these Terms

15.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
15.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
15.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

16. Other important terms

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2 Where we refer to “in writing” in these Terms, this includes email.
16.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
16.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
16.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
16.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

  1. The Vauxhall 29-Point Check is a visual vehicle inspection only. Any recommendations made are not legally binding and the vehicle driver remains responsible for the roadworthiness of his/her vehicle, and for any related offence.
  2. If you choose not to have any remedial work done, we may recommend that certain essential work be carried out on the grounds of safety before you drive your vehicle.
  3. Checks are subject to availability.
  4. Top-up quantity of coolant, brake fluid, screen wash and engine oil is limited to a maximum of 1/2 litre per fluid. Additional quantities will be advised and with customer consent, charged accordingly.
  5. RRP of Vauxhall 29-Point Check and Treat is £29. Retail customers only. Vauxhall vehicles only.
  6. This offer is only valid for Vauxhall 29-Point Checks booked online, directly with Vauxhall or through participating Vauxhall Retailers.
  7. The Vauxhall 29-Point Check must be completed within the stipulated Offer period. Vauxhall 29-Point Checks completed outside this period may be subject to receiving alternative Treats.
  8. Once the Vauxhall 29-Point Check is complete, you will be eligible for one of 3 Treats: Vauxhall branded Chilly’s Bottle, Afternoon Tea for Two, 5 x Ice Creams at Hotel Chocolat – NI customers will be entitled to 5 x Morelli’s Ice Creams as a Hotel Chocolat alternative. You will receive details on how to choose your gift via email within 10 working days of the Vauxhall Check completion.
  9. Treats will be subject to the terms and conditions of the partnering entity. Treats do not have to be redeemed or accepted.
  10. Vauxhall accepts no responsibility for the acts or defaults of independent third parties involved in supplying or providing the Treats or any elements of the Treats available.
  11. Events may occur that render this offer itself (or elements of it) impossible due to reasons beyond the control of Vauxhall, and the vehicle driver agrees that no liability shall be attached to Vauxhall as a result thereof.
  12. You will receive an email within 10 days of choosing your gift, to let you know it's on its way.
  13. This promotion is operated in conjunction with The Marketing Lounge Partnership Ltd (MLP). Company number 06467245, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.
  14. Participating Retailers only. Not valid in conjunction with any other offer, excluding the redemption of Vauxhall Service Club vouchers. No cash alternative available.
  15. As part of this offer, Vauxhall and MLP will collect personal information from you. Your personal details will be processed by Vauxhall, MLP and Stericycle Expert Solutions for the purposes of the administration of this offer only. Any processing of your personal information will be in accordance with the General Data Protection Regulation (GDPR). Your personal information will be kept for up to one (1) year after the closing date and then will be securely disposed of. You can find out more about how they will each process your personal data and your rights in relation to your personal data by visiting their privacy policies at https://www.vauxhall.co.uk/tools/privacy-policy.html,  http://www.srcl.com/privacy-policy/ and http://mlp.agency/privacy/  
  16. Offer ends 30th September 2019.
  17. Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time.
  18. This offer is provided by Vauxhall Motors Limited, Griffin House UK1 101 135, Osborne Road, Luton, Bedfordshire, LU1 3YT.

Afternoon Tea for Two Terms & Conditions

  1. This offer entitles you to an Afternoon Tea for Two at one of the venues listed here
  2. Eligible customers can utilise the Afternoon Tea for Two ("Tea"), free of charge, with no obligation to purchase additional meals or beverages
  3. Bookings can only be made at the venues listed on this website. Bookings can only be made by the person the booking code was issued to.
  4. Each booking code can only be used once.
  5. Bookings can only be made through the MLP central reservations team. Any booking made directly with a venue will not be honoured.
  6. Bookings can only be made between one and thirty days inclusive in advance of the preferred booking date and are subject to availability. Some venues only serve Afternoon Tea on certain days of the week and at certain times in the day.
  7. A maximum of one unique booking code can be used on a single booking. For two or more bookings wishing to co-ordinate Afternoon Tea together, MLP will endeavour to accommodate this.
  8. Customer to advise MLP's central reservations of three preferred venues from those listed on this website.
  9. MLP cannot guarantee the availability of a particular venue.
  10. Confirmation of customer's booking will be sent via email.
  11. Afternoon Tea will vary at each location, please see the website for more details on what each venue typically serves.
  12. Any extra food or drinks and/or upgrades over and above the Tea package such as Champagne or alcoholic beverages will need to be paid for by the customer directly to the venue.
  13. Cost of travel to the venues is excluded from the offer and is entirely at the expense of each individual.
  14. This offer does not apply to reservations in December and excludes Valentine's Day and periods that include public or bank holiday periods in the UK and Ireland, Easter, Christmas and New Year and availability may be limited during other key periods (e.g. Mother's Day)
  15. This promotion is provided by MLP and Vauxhall accepts no responsibility for the performance of the promotion. Customers participate in this promotion at their own risk.
  16. Please refer to your initial gift correspondence for the date your Afternoon Tea for Two needs to be booked and taken by.
  17. Cancellations: With effect of any cancellations, your unique booking code will therefore become void.
  18. This promotion cannot be used in conjunction with any other promotions or discount schemes generated by the participating venues.
  19. No cash alternatives will be offered.
  20. In the event of any queries customers should contact the MLP customer services team on 01565 832865 during normal office hours.
  21. It is the customer's responsibility to advise MLP of any dietary restrictions and/or food allergies at the time of booking. MLP also strongly advise that customers inform the venue on arrival of any such allergies and/ or dietary restrictions.
  22. This promotion is operated in conjunction with The Marketing Lounge Partnership (MLP) The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

Chilly’s Bottle Terms & Conditions

  1. This offer entitles you to 1 x 500ml Vauxhall branded Chilly’s Bottle.
  2. The Chilly’s Bottle will be delivered by Royal Mail to the address provided at the time of making the gift selection. Please allow 10 working days for delivery.
  3. This Vauxhall Treat is subject to availability and can be withdrawn at any time.
  4. We reserve the right to substitute the gift for another treat of equivalent value should the one stated becomes unavailable.

Hotel Chocolat 5 x Ice Cream Terms & Conditions

  1. This offer entitles you to redeem 5 x Hotel Chocolat ‘Ice Cream of the Gods’ tubs.
  2. You will be provided with 5 unique codes, which will need to be quoted to the cashier in store.
  3. Each code can only be used once.
  4. The codes are valid until the 31st December 2019.
  5. The codes cannot be exchanged for cash.
  6. No alternatives will be offered.
  7. You can choose to redeem your codes all at once, or on separate visits to Hotel Chocolat.
  8. The codes are valid for ‘Ice Cream of the Gods’ ice cream only, however you will be given the option to include sauce at no additional cost.
  9. To view the list of participating venues click here

Morelli Ice Cream 5 x Ice Cream Term & Conditions

  1. This offer entitles you to redeem 5 x Morelli Classic Ice Cream tubs.
  2. You will be provided with 5 unique codes, which will need to be quoted to the cashier in store.
  3. Each code can only be used once.
  4. The codes are valid until the 31st December 2019.
  5. The codes cannot be exchanged for cash.
  6. No alternatives will be offered.
  7. You can choose to redeem your codes all at once, or on separate visits to Morelli IE.
  8. The codes are valid for ice cream tubs only, if you wish to add any toppings or scoops you will be required to pay the subsequent amount.
  9. Participating locations include: Morelli’s Portrush, Balycastle, Magherafelt, Cookstown, Oakland Carrickfergus.

These Terms and Conditions of Sale (“Terms”) will apply to any contract between us for the sale of a Vehicle (defined at Condition 2.2) (“Contract”). Please read these Terms carefully and make sure that you understand them, before placing an order to purchase a Vehicle from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to purchase a Vehicle from us.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Condition 15. Every time you wish to place an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st July 2017.

In some parts of these Terms you will have different rights depending on whether you are a business or a consumer. You are a consumer if:

  • you are an individual; and
  • you are buying a Vehicle from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

If you are a consumer attention is drawn to Conditions 9, 10 and 11 which set out your rights as a consumer and Condition 12 which explains the limits on our liability to you.

These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are PSA Retail UK Limited a company registered in England and Wales with company number 129806 and with our registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND (“We”, “Us”, “Our”). Our VAT number is 272 3691 49.
1.2 We operate the website www.robinsandday.co.uk (“Site”).
1.3 Contacting us:

(a) To cancel a Contract before you collect the Vehicle in accordance with your right to do so as set out in Condition 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to notify us that you wish to cancel by contacting the dealership you are purchasing the Vehicle from or by contacting our Customer Services team using the contact details on our Site (using the cancellation form in the Appendix). If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send the e-mail to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by contacting the dealership you are purchasing the Vehicle from e-mailing us at the email address on our Site.
(c) If we have to contact you or give you notice in writing and we are not able to do so in person in one of our showrooms, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. How the Contract is formed between you and us

2.1 When you inspect a vehicle in one of our showrooms or on our Site and make an offer to purchase it or a vehicle that we have identified on our systems (“Vehicle”) for the Price, you are placing an “Order” with us for the purchase of the Vehicle, which is subject to these Terms.
2.2 We will confirm in writing that we accept your Order (“Order Confirmation”). Please note that any other communication from us, including any verbal communication, is only an acknowledgement and not an acceptance of your Order.
2.3 These Terms and Conditions will become binding on you when:

(a) we confirm in writing that we have accepted your Order;
(b) you make payment of the Price to us; or
(c) we commence processing of the Order;
whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

2.4 Any Order placed by you is subject to acceptance by us. We may choose not to accept or to decline your Order for any reason and will not be liable to you or to anyone else in those circumstances.
2.5 If we are unable to provide the Vehicle, for example because it is no longer in stock, no longer available, or, in relation to a used Vehicle, because of a fault or defect that we have identified, or because we have identified it will not meet any specific requirement such as those described in Condition 8.1 which you have given us, we will inform you of this and we will not process your Order. If you have already paid the Price for the Vehicle, we will refund you the full amount including any Additional Costs charged as soon as possible.
2.6 If you are a business customer these Terms constitute the entire agreement between us in relation to this sale. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent negligent misrepresentation based on any statement in these Terms.

3. Price of Vehicle and Additional Costs

3.1 The price of the Vehicle will be as quoted in our showroom, or otherwise notified to you in writing in the Order Confirmation (“Price”). We take all reasonable care to ensure that the Price is correct at the time of your Order. However please see Conditions 3.6 and 3.7 for what happens if we discover an error with the Price.
3.2 Where applicable and noted on the Order, the Price includes a deposit (“Deposit”) but does not include the cost of any vehicle moving fee if the Vehicle is located at a showroom other than the one you wish to collect it from, vehicle tax, vehicle first registration fees, GAP insurance or any other type of insurance, any fuel or requested third party accessing fitment (“Additional Costs”), where these will be applicable to the Vehicle. Any Additional Costs will be charged in addition to the Price at the applicable rates as notified to you at the time of your collection of the Vehicle.
3.3 Where applicable, you will need to pay the Deposit when you place your Order for the Vehicle. We cannot process your Order until we have received the Deposit in full cleared funds. The Deposit can be paid by cash, debit or credit card.
3.4 If you decide not to purchase the Vehicle or the Contract is cancelled for any reason and where you have paid a Deposit, we will refund you the Deposit in the same way that it was paid within 14 days of you requesting a refund subject to us, where you have cancelled the Contract, being entitled to deduct any Additional Costs incurred by us to that point. If your Order includes any bespoke elements we reserve the right to retain all or any part of the Deposit to cover any costs we have incurred. Where you purchase the Vehicle the Deposit will form part of the Price.
3.5 The Price and any Additional Costs include VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your Order and the date of collection, we will adjust the VAT you pay, unless you have already paid for the Vehicle in full before the change in VAT takes effect.
3.6 It is possible that, despite our reasonable efforts, the Price for the Vehicle given in our showroom, on our Site or quoted over the telephone may be incorrect. In the event the Price changes prior to collection or where the Price has changed for any other reason, we will ask you whether you wish to proceed at the correct Price. If you agree to proceed at the correct Price we will refund you or charge you the difference between any amount you have paid and the correct Price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the Contract and refund you any amount you have already paid.

4. Payment

4.1 The Price, less the Deposit (where you have paid one in accordance with Condition 3.2) and any Additional Costs, can be paid by either Visa, MasterCard or American Express credit or debit card, electronic transfer or cash, or through the means set out in a separate finance agreement that you have signed and which we have agreed to allow you to use in order to pay the Price and any Additional Costs. Please note that we are not able to accept any more than £7,500 in cash and where you make payment in cash of more than £3,000 we will require certain documentary evidence from you to confirm your identity. 
4.2 Where we have agreed in advance, you may pay part or all of the Price by providing us with another vehicle as a part-exchange. Please see Condition 5 for what happens if you would like to make a part-exchange.
4.3 Unless otherwise stated in the Order Confirmation or any finance agreement which you have entered and we have accepted as your means of payment, payment of the Price and any Additional Costs are due when you collect the Vehicle from our premises (“Due Date”).
4.4 If you do not make payment to us by the Due Date, we may:

(a) not allow you to collect the Vehicle until we have received payment of the Price in cleared funds and charge you for storage and insurance in accordance with Condition 6.5;
(b) charge you interest on the Price at the rate of 2% above the base lending rate of the Bank of England from time to time. Where we charge you interest this shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement; or
(c) terminate the Contract to sell you the Vehicle immediately in accordance with Condition 13 by giving you written notice.

5. Part-Exchange

5.1 You must notify us in advance if you have a vehicle you wish to part-exchange (“Part-Exchange Vehicle”) and provide us with any information regarding the Part-Exchange Vehicle which we may reasonably request, and bring the Part-Exchange Vehicle to a showroom agreed by us at a time which is convenient to us in order for us to examine it.
5.2 If we agree to consider your Part-Exchange Vehicle, we will examine it at a pre-agreed time and provide you with a valuation. We are not obliged to provide a part-exchange option when selling the Vehicle and our decision to examine and value a Part-Exchange Vehicle, including the valuation we give, is solely at our discretion.
5.3 If we are willing to accept a Part-Exchange Vehicle as part of the Price we will provide you with a valuation for the Part-Exchange Vehicle (“Part-Exchange Valuation”).
5.4 You have no obligation to accept any Part-Exchange Valuation and can change your mind about a part-exchange at any point until you deliver the Part-Exchange Vehicle to us and collect the Vehicle as long as you notify us of your decision.
5.5 Where you wish to accept the Part-Exchange Valuation we have provided and wish to continue with the part-exchange you must notify us in writing and at that point we will recalculate the Price to take into account the Part-Exchange Valuation in exchange for you transferring the Part-Exchange Vehicle and ownership of the Part-Exchange Vehicle to us.
5.6 Unless you have notified us that you will not be part-exchanging the Part-Exchange Vehicle, you will not be able to collect the Vehicle until you have delivered the Part-Exchange Vehicle to us and we have confirmed that it is in the same condition as it was when we provided the Part-Exchange Valuation.
5.7 For the avoidance of doubt we are entitled to reject a Part-Exchange Vehicle which is delivered to us for any reason, including but not limited to circumstances where:

(a) the condition of the Part-Exchange Vehicle has changed since we provided the Part-Exchange Valuation;
(b) there is a discrepancy in the recorded mileage of the Part-Exchange Vehicle;
(c) the Part-Exchange Vehicle has been used as part of a taxi [or hire] business;
(d) the Part-Exchange Vehicle has been subject to a total loss claim;
(e) any other issue is identified by a HPI check or equivalent vehicle history check on the Part-Exchange Vehicle;
(f) the Part-Exchange Vehicle is not your property to dispose of or you do not have the right to sell it; or
(g) the V5 registration documentation for the Part-Exchange Vehicle is incomplete or is not in your name;
(h) the V5 registration documentation for the Part-Exchange Vehicle is missing and you are not able to provide it immediately on request;
(i) we reasonably believe that the Part-Exchange Vehicle or any part of it, may be stolen;
(j) we reasonably believe that any of the documents provided with the Part-Exchange Vehicle may be forged or altered to misrepresent the Part-Exchange Vehicle.

5.8 In the event that we reject a Part-Exchange Vehicle in accordance with Condition 5.7 above we are entitled at our option to:

(a) reject the Part-Exchange Vehicle entirely and require payment of the Price by another means; or
(b) provide a new Part-Exchange Valuation in relation to the Part-Exchange Vehicle.

5.9 When delivering a Part-Exchange Vehicle to us you must provide:

(a) all sets of keys to the Part-Exchange Vehicle; and
(b) the V5 registration documentation, the service history and any associated documentation for the Part-Exchange Vehicle;
without which we will not accept the Part-Exchange Vehicle.

6. Collection

6.1 We will deliver the Vehicle to the showroom agreed by you and us in the Order and we will contact you once the Vehicle is ready for collection.
6.2 Collection of the Vehicle shall be completed once you have signed our pro-forma handover note, or other such written confirmation as we may require from time to time, and we have received payment of the Price and any Additional Costs in cleared funds, including (where applicable) delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price in accordance with Condition 5, to confirm your acceptance of the Vehicle.
6.3 Subject to any finance agreement that you may have in place, ownership of the Vehicle and the right to collect it will pass to you once we have received payment of the Price and any Additional Costs in cleared funds and have accepted delivery of any Part-Exchange Vehicle we have agreed to accept as part payment of the Price. We own the Vehicle until payment of the Price has been made in full.
6.4 If you have notified us in writing or we have agreed in the Order Confirmation that you need to collect the Vehicle by a specific date and we do not have the Vehicle ready for collection on that date, you can give us a new deadline to have the Vehicle ready, which must be reasonable, or you can cancel your Order and we will refund you any part of the Price which you have already paid. If you give us a new deadline and we do not meet this you can cancel your Order and we will refund you any part of the Price which you have already paid.
6.5 If you fail to collect the Vehicle within 2 days of us notifying you that it is ready for collection then we reserve the right to charge you a reasonable fee for the storage and the insurance of the Vehicle until you collect it.
6.6 If you do not collect the Vehicle within 14 days of us notifying you that it is ready for collection then we shall be entitled to terminate our Contract with you in accordance with Condition 13.1 by giving you 2 days written notice of our intention to do so. 

7. Your obligations

7.1 By entering the Contract with us you agree that you will co-operate with us and provide us with any information we may request in order to perform our obligations under the Contract.
7.2 You must hold a valid driving licence which allows you to drive in the UK in order to place an Order with us and you are responsible for ensuring that the Vehicle is fully insured, taxed and maintained from the point at which ownership passes to you.

8. The Vehicle

8.1 Other than where you are ordering a new Vehicle whereby you will be the first registered owner, you hereby acknowledge that the Vehicle may previously have been used as a lease or rental vehicle or have had multiple users. It may also have been imported from another country. We will provide you with any information about the Vehicle on request so if you have any questions about the previous use of the Vehicle or have specific requirements we advise you to discuss these with us before placing your Order.
8.2 The images of the Vehicle on our Site are for illustrative purposes only. Although we have made every effort to display the Vehicle accurately, we cannot guarantee that your computer's display accurately reflects the appearance of the Vehicle.
8.3 Where you are purchasing a Vehicle and you will be the first registered owner, the Vehicle is provided with the manufacturer’s guarantee applicable at that time.  Where you are purchasing any other Vehicle then it is provided with a 12 months’ warranty  commencing at the point of collection by you. We do not offer any warranty or guarantee other than as stated in the Terms or implied by law.

9. Your rights of cancellation, return and refund

9.1 You can cancel your Contract with us at any point before you collect the Vehicle by contacting us as set out in Condition 1.3.
9.2 Where you decide to cancel the Contract we will refund you any part of the Price which you have already paid using the payment method used by you to pay.
9.3 As a consumer, you also have legal rights in relation to a Vehicle that is faulty, not of satisfactory quality or not as described. These legal rights are not affected by your right of return and refund in this Condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. After you have purchased the Vehicle, your legal rights entitle you to the following:

(a) up to 30 days after you collect the Vehicle: if it is faulty or not as described you can get an immediate refund or request that the Vehicle is repaired or replaced;
(b) 30 days following collection of the Vehicle and up to 6 months thereafter: if it is faulty or not as described and we are unable to repair or replace the Vehicle then you will be entitled to a refund or Price reduction in most cases;
(c) 6 months following collection of the Vehicle and up to 6 years thereafter: if the Vehicle has not lasted a reasonable length of time you may be entitled to a partial refund provided that the Vehicle has been used reasonably, maintained appropriately and has not been the subject of any significant alterations or damage.

10. Your right of cancellation where you have purchased a Vehicle by way of email or telephone

10.1 If you are a consumer, in addition to your rights set out at Condition 9 above, you have the right to cancel this Contract within 14 days of taking delivery of the Vehicle without giving any reason (“Cooling off Period”).
10.2 The Cooling off Period will expire after 14 days from the day on which you take delivery of the Vehicle.
10.3 To exercise the right to cancel in accordance with this Condition 10, you must contact us in accordance with Condition 1.3. You can also complete and submit the model cancellation form on our Site or send a letter or email. If you use this option, we acknowledge receipt of such a cancellation by email or post without delay.
10.4 Any cancellation made in accordance with this Condition 10 should be received by us before the Cooling off Period has expired.

11. Effects of cancellation

11.1 If you wish to exercise your legal rights under Condition 9 or 10 you must return the Vehicle to us at the showroom which you collected it from at your own cost. If you exercise your legal right to reject the Vehicle in accordance with Condition 9 or 10 and ask for a refund we will:

(a) refund you the Price you paid for the Vehicle.  However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Vehicle; and
(b) make any refund due to you as soon as possible and in any event within 14 days after the day on which you return the Vehicle to us.

11.2 For the avoidance of doubt, if you are not a consumer, the rights and remedies set out in Conditions 9, 10 and 11 do not apply to you, and your rights and remedies are as set out in Condition 12.

12. Our liability to you

12.1 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

IF YOU ARE A CONSUMER

12.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
12.3 We only supply the Vehicle for domestic and private use. You agree not to use the Vehicle for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

IF YOU ARE A BUSINESS

12.4 Subject as expressly provided in these Terms, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. In particular, we make no warranty as to the fitness of the Vehicle for any particular purpose even if that purpose is stated in your Order. This exclusion includes recommendations or advice from us to you relating to a specific enquiry. You must satisfy yourself as to the fitness for the purpose for which the Vehicle is intended.
12.5 We shall not be liable for a breach of warranty in accordance with Condition 8 unless:

(a) you give written notice of the defect to us and if, where we are responsible for delivery, the defect is as a result of damage in transit gives written notice to us within 7 days of receipt specifying the details of the defect and when it was delivered. In the event of a defect which is not apparent on delivery you shall inform us in writing of such defect within 2 days of discovery of the defect; and
(b) we are given a reasonable opportunity after receiving the notice to examine the Vehicle and you comply with any request from us to return the Vehicle to our place of business at your cost for examination to take place there. The reasonable cost of carriage of the returned Vehicle incurred by you will be reimbursed by us if the Vehicle is found to be in breach of the warranties set out in Condition 8.

12.6 We shall not be liable for breach of warranty under Condition 8 if:

(a) you make any further use of the Vehicle after giving notice under Condition 12.5(a); or
(b) the defect arises because you have failed to follow our or the manufacturer’s instructions (whether oral or in writing) as to the storage, proper use and maintenance of the Vehicle or (if there are none) good trade practice; or
(c) you alter or repair the Vehicle without our written consent.

12.7 Where any valid claim in respect of the Vehicle is made by you, we shall be entitled at our option to:

(a) replace or repair the Vehicle where found not to conform to warranty at our cost; or
(b) at our sole discretion, refund to you the Price (or a proportionate part of the Price) of the Vehicle found not to conform to warranty,
and subject to Condition 12.1 we shall have no further liability to you.

12.8 Subject to Condition 12.1, our liability in connection with the sale and supply of the Vehicle shall be as follows:

(a) in respect of any loss of profits, loss of business, loss of goodwill, loss of anticipated savings or loss of use, our liability shall be nil;
(b) for any type of consequential, special or indirect loss or damage, our liability shall be nil; and
(c) in respect of all other types of direct loss (whether in contract, tort or otherwise) our total aggregate liability under the Contract shall not exceed the total Price of the Vehicle.

12.9 Subject to Condition 12.1, we shall have no liability under these Conditions or otherwise if the Vehicle has not been paid for by the Due Date.
Any claim by you under this Condition 12 in respect of any Vehicle shall not entitle you to withhold or delay payment in respect of any other Vehicle, goods or services in respect of which no such claim has been made whether or not such Vehicle, goods or services form part of the same consignment.

13. Termination and Consequences

13.1 Without prejudice to any other remedies or rights under the Contract or otherwise, we may terminate the Contract with you at any time by giving you written notice if you:

(a) commit a material breach of any of the Terms, which shall include non-payment of the Price or any Additional Costs, failure to collect the Vehicle within 14 days of us notifying you that it is ready for collection, and (if such breach is remediable), fail to remedy the breach within such time period deemed appropriate by us at the time, of being notified in writing; or
(b) are the subject of a bankruptcy petition or order or we believe it reasonably likely that you will be the subject of a bankruptcy petition or order.

13.2 Upon termination of the Contract for any reason:

(a) if you have made full payment for the Vehicle we may deliver it to you or refund you the Price and any Additional Costs at our discretion; or
(b) if you have not made full payment we may take possession of the Vehicle and refund you the Deposit and any other part of the Price which you have paid less our reasonable administrative costs or require immediate payment of the remaining balance of the Price at our discretion; and
the accrued rights and remedies of each party as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

13.3 For the avoidance of doubt, where we take possession of the Vehicle as a result of our termination of the Contract or where you cancel the Contract we may display the Vehicle for sale on our Site or in a showroom and use it in any demonstration or test-drive, and sell the Vehicle to another customer.

14. Dispute Resolution

14.1 If you have any complaints, you can contact us by e-mailing us at robinsandday@mpsa.co.uk.
14.2 Alternative dispute resolution (“ADR”) is a process by which an independent will consider the facts of a dispute and seek to resolve them without the need for a court. Where we are not able to resolve a complaint you may have, you can find details of the Motor Codes ADR procedure which we use on our Site. 

15. How we use your personal data

15.1 We will collect your personal data as part of our Contract with you. We only use your personal data in accordance with the Privacy Policy available on our Site. Please ensure you read the Privacy Policy as it includes important terms which will apply to you.

16. Events outside of our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or event which is beyond our reasonable control (“Event Outside Our Control”).
16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects your collection of the Vehicle, we will arrange a new collection date with you after the Event Outside Our Control is over.

16.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund any part of the Price which you have already paid.

17. Our right to vary these Terms

17.1 We amend these Terms from time to time. We state at the beginning of the Terms when they were last updated. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the Contract between you and us.
17.2 We may revise these Terms as they apply to your Order from time to time to reflect any changes in relevant laws and regulatory requirements.
17.3 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, we will refund any part of the Price which you have already paid.

18. Other important terms

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 Where we refer to “in writing” in these Terms, this includes email.
18.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.5 Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
18.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of a Vehicle and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

TERMS & CONDITIONS SUMMARY

  • Car scrappage discounts shown are for eligible Peugeot Scrappage Scheme Retail customers only, are inclusive of VAT, and reflect customer savings against the manufacturer’s recommended OTR price.
  • Van savings shown are for eligible Peugeot Scrappage Scheme customers only, and are exclusive of VAT and reflect customer savings against the manufacturer’s recommended OTR price (excluding VAT).
  • Scrappage Customer Saving Discounts are only available to eligible customers who trade in a qualifying vehicle first registered in the UK before 31st December 2010.
  • Scrappage Customer Saving Discounts must be passed in full to the customer and shown as a discount on the customer invoice before the application of VAT.
  • Customer Orders declared between 8th September and 31st March 2018.
  • The Peugeot Scrappage Scheme cannot be used in conjunction with any other offer or discount including Peugeot and Dealer Employee Discounts. This includes all subsidised finance products included in the Retail Sales Campaign.
  • Customer surname and address on the V5C (Vehicle Registration Document) of the part exchange needs to match the new vehicle invoice, and the vehicle being scrapped must have been in the current owner’s possession for a minimum of 90 days when the new PEUGEOT vehicle is delivered.
  • The DVLA Certificate of Destruction (COD) must be retained for every car scrapped through the scheme for audit purposes.

TERMS & CONDITIONS:

  • Car scrappage discounts shown are for eligible Citroën & DS Scrappage Scheme Retail customers only, are inclusive of VAT, and reflect customer savings against the manufacturer’s recommended OTR price.
  • On The Road prices include VAT where applicable, delivery, vehicle first registration fee, number plates and 12 months’ road fund licence.
  • Car scrappage discounts must be passed on in full to the customer and shown as a discount on the customer invoice before the application of VAT.
  • Van savings shown are for eligible Citroën Scrappage Scheme customers only, and are exclusive of VAT and reflect customer savings against the manufacturer’s recommended OTR price (excluding VAT).
  • These savings are only available to eligible customers who scrap (via CarTakeBack) their qualifying vehicle first registered in the UK before 31st December 2010.
  • The V5C of the part exchange address needs to match the new vehicle invoice, must have been in the current owners’ possession for a minimum of 90 days (at point of registration of the new vehicle), and clear of finance.
  • The Citroën & DS Scrappage Scheme discount cannot be used in conjunction with any other offer. Other offers for eligible customers are available.
  • Offer applicable to order declared (DEC1) between 8th September 2017 & 31st March 2018 , and registered by 31st March 2018.
  • All vehicles part exchanged for the Citroën & DS Scrappage Scheme must be scrapped by CarTakeBack

 

UK TAX STRATEGY – Peugeot Citroen Retail UK Ltd

 

Peugeot Citroen Retail UK Ltd, member of the PSA UK Group, is involved in the automotive industry. The business activities of the PSA UK Group generate a substantial amount and variety of taxes. In the UK, we pay Corporation Tax, Stamp Duty Land Tax, employer and other taxes. In addition, we collect and pay employee taxes and VAT. The taxes we pay and collect form a significant part of our economic contribution to the UK economy.

 

PSA UK Group’s tax strategy reflects the business practices and ethos, as demonstrated in the arrangements described below. This tax strategy is effective from the date of publication and will be reviewed each year in accordance with Paragraph 16(2), Schedule 19, Finance Act 2016.

 

Approach to risk management and governance arrangements

The team of tax specialists acting on behalf of PSA UK Group have many years’ experience in UK and international direct and indirect taxation and reports to the UK Board of Directors via the Finance Director who has responsibility for tax matters and is the Senior Accounting Officer for all businesses within the scope of the strategy. Our internal processes and controls support the tax compliance and transactional tax obligations of the business providing our Board and Senior Accounting Officer with a robust framework for calculation and payment of taxes due.  Where any process weakness is identified, new processes and controls are implemented as necessary.

 

The Board and Senior Accounting Officer are involved in review processes and are also engaged in approving transactional details including any tax related aspects. The tax team therefore remain accountable to the wider business, frequently exchanging updates relating to business and tax developments.  Management of tax risks is a constant process. We identify, assess and manage tax risks and account for them appropriately. We aim to reduce the level of tax risk as far as is reasonably practicable by ensuring that robust and appropriate processes are in place for all activities which could have a material impact on our tax affairs.

 

PSA UK Group is committed to complying with all applicable laws, regulations and disclosure requirements in accordance with the PSA Group Code of Ethics.  We observe both the spirit as well as the letter of the law and pay an appropriate amount of tax for our business at the right time.

 

Attitude to Tax planning

PSA UK Group engages in tax planning that follows the spirit of UK Tax Law and has commercial substance that supports the business and reflects commercial and economic activity, ensuring the appropriate amount of tax is levied and that enables it to manage its tax efficiently. We do not use contrived or abnormal tax structures that are intended for tax avoidance.

We adhere to relevant tax law and seek to minimize the risk of dispute arising from uncertain positions. External advice is sought when in-house Tax staff need assistance with interpretation of complex tax law.

 

The PSA UK Group reports transactions with other group companies on an arm’s length basis and in accordance with current OECD principles.

 

Attitude to tax risk

PSA UK Group’s aim is to minimise the level of risk in relation to UK taxation. We are not prepared to accept a level of risk that exposes us to reputational harm or which could adversely impact our relationship with HMRC.

 

Working with HMRC

We seek to build and sustain a relationship with HMRC that is constructive and based on mutual respect. We work collaboratively wherever possible with HMRC to resolve disputes and to achieve early agreement and certainty.

 

We also engage with the government on the development of tax laws either directly or through industry and other representative bodies as appropriate to encourage an open, constructive tax legislature framework.

“Reserve Online” Terms and Conditions (“Terms”)
 

At Robins & Day, we know how valuable your time is. No one wants to visit a dealership to find that the used vehicle they viewed online has just been driven away...and that's where our online reservation service “Reserve Online” comes in.

With Reserve Online, we hold a vehicle for you and you only for 5 days from payment of a fully refundable fee of £99. Simply follow our 5 easy steps below.

Step 1

Browse our selection of quality vehicles and once you've found the perfect vehicle for you, click on the “Reserve Now” option. Use our “how far do I want to travel” filter to avoid any inconvenience or disappointment.

Step 2

After clicking “Reserve Now”, you will be directed to our partner site run by Codeweavers to “Confirm Payment”. The reservation fee (£99) includes VAT at the applicable current rate chargeable in the UK for the time being.

Robins & Day does not view or store credit card information. Any payment transactions will be encrypted using Stripe’s authenticated payment system.

Step 3

On receipt and verification (in cleared funds) of the £99 reservation fee, your vehicle will be reserved and your selected vehicle will be displayed as being reserved on our website for 5 days. We will confirm the reservation to the email address provided by you, and be in touch within 24 hours to arrange a test drive at the dealership.

Step 4

We will reserve the vehicle for you for 5 days from the date when payment of your reservation fee is confirmed by Stripe by email. You can cancel the reservation at any time, and we will refund the £99 in 3-5 working days. To cancel, simply contact the dealership where the vehicle is located, just have to hand your reservation number, name and the vehicle you have reserved to help us identify you.

On your appointment date you may inspect the vehicle at the relevant dealership and go for a test drive (during the hours and on the days for which the dealership is open for business).

Step 5

Once you have taken the vehicle for a test drive, you have the option to proceed with the purchase (in accordance with the Terms and Conditions of Sale) or cancel the reservation. Should you decide the vehicle isn’t the one for you, we will refund your reservation fee within 3-5 working days.

IMPORTANT TERMS

Where applicable, your reservation will include a finance configuration, including for any part-exchange vehicle. The quotations available on the Robins & Day website are not guaranteed, are for illustrative purposes only and may be withdrawn or amended without notice prior to an order being made. Robins & Day (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders.

IMPORTANT CONDITIONS

  • These Terms do not apply to new vehicles.
  • Reserve Online is only available at participating dealerships.
  • You must attend a test drive at the location of the vehicle as displayed on our website. Robins & Day does not transfer reserved vehicles between dealerships and we will not deliver a reserved vehicle to your home for a test drive.
  • We reserve the right to refuse to allow you to inspect the vehicle in any circumstances where it is reasonable for us to do so.
  • You have the right to reserve one vehicle only at any one time. If you have more than one vehicle reserved at the same time, the dealership reserves the right to refund one of the vehicles, making it available for sale.
  • You may reserve a particular vehicle for 5 days once and once only. 
  • These Reserve Now Terms relate to the reservation of a vehicle only and no obligation to purchase the vehicle is created by entering into a contract based on them.
  • You may only make a reservation if you hold a valid driving licence which permits you to drive in the UK.
  • Vehicles are only held for 5 days from the email confirmation by Stripe to you confirming payment of the £99 reservation fee.
  • After you have made a reservation, any purchase must take place at the relevant dealership and will be subject to our separate Terms and Conditions of Sale.
  • If you go on to purchase a vehicle, your £99 reservation fee will be refunded to you within 3-5 working days from order.
  • These Reserve OnlineTerms shall become binding on you when we confirm we have accepted your reservation (see Step 3 above), at which point a contract shall come into existence between you and us.
  • The following provisions from our Terms and Conditions of Sale are incorporated by reference: 14 (Dispute Resolution), 15 (How we use your personal data), 16 (Events outside of our control), 17 (Our right to vary these terms) and 18 (Other important terms).
  • Please note that Robins & Day will comply with its legal duties including but not limited to Section 172 of the Road Traffic Act 1988 and shall provide information (including the supply of the your name and address) in response to any request from police and other relevant authorities for the purposes of identifying the user of a vehicle at a particular date and time in respect to any alleged speeding/parking fines, penalties and motoring offences and congestion charges.

  • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
  • You agree that your reservation is not for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We do not in any way exclude or limit our liability for death or personal injury caused by our negligence and fraud or fraudulent misrepresentation.

If you require assistance with your reservation or would like to speak to a member of our team about the reservation process, please call one of our advisors at your local dealership https://www.robinsandday.co.uk/dealer-locator.

Robins & Day by PSA Retail, part of PSA Retail UK Limited.

Robins & Day BY PSA Retail (the trading name of PSA Retail UK Limited) is acting as a credit broker and not a lender. We may introduce you to a limited number of lenders. PSA Retail UK Limited is a company registered in England and Wales under company registration number 129806 having its registered office at Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, telephone 02476 884269 and is authorised and regulated by the Financial Conduct Authority for certain consumer credit-related activities. PSA Retail UK Limited's financial services register number is 680082. Robins and Day is an appointed representative of TRACS, a trading division of FISC Limited for insurance mediation activities only. FISC Limited is authorised and regulated by the Financial Conduct Authority for General Insurance. FISC Limited's financial services register number is 773446.

Go Motor Retailing (Trading as Robins & Day by PSA Retail) is an Appointed Representative of http://automotive-compliance.co.uk Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Go Motor Retailing (Trading as Robins & Day by PSA Retail) to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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