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Great customer service from Rob and Kryz
Great customer service from Rob and Kryz
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Stellantis &You UK Trustpilot reviews
We are proud of our customers and we are thrilled with the great comments our customers have left about us on the independent review service Trustpilot. Take a look at what our customers have had to say below...
Showing our 4 & 5 star reviews
The handover of my new/used vehicle.
The handover of my new/used vehicle was exceptional. The sales advisor, Gazinder, was very, very thorough and the experience was was so easy. I felt so at ease and would definitely refer the dealership to friends and family. Thank you, so, so much.
Peter and Susan Urquhart.
Viks always goes above and beyond is…
Viks always goes above and beyond is always my go to person!
No ask is ever too much!
Keep up the great work!
Mo Zarrin was a terrific salesman
Mo Zarrin was a terrific salesman. Patient and knowledgeable. I was very impressed.
Great experience and will definitely…
Great experience and will definitely come back to this dealership in the future
I had excellent service
I had excellent service
Great service
I was kept fully informed by service staff at all stages of my Peugeot e2008 repair. To me this is the most important feature of good customer service. Even if there were unforeseen delays, this was of little concern as long as I was kept informed. Service staff were knowledgeable. helpful and polite - altogether a very stress-free experience at a difficult time.
Levito Rodrigues accompanied us through…
Levito Rodrigues accompanied us through our service. He was very polite and communicative throughout. Mot and service included a car wash, which was a nice touch. Thanks Levito.
I cannot fault this company iany way
I cannot fault this company in any way, there customer service is excellent and the staff are friendly and helpful.
The showroom was immaculate and clean 10 out of 10.
Excellent Customer Care
In June 2023 I was sold a Peugeot 3008 Hybrid with a factory defective battery from a Peugeot dealer in Letchworth. I complained about the inability to charge the car's battery effectively from the beginning, only to be told it was the way I drove the car that was the problem. Fast forward to April 2024, I booked the car in for a general service with Peugeot Edgware who found the factory fault with the battery immediately. The person how dealt with my car's situation was Mr Ian Walsh who told me the truth straight away, but also said he will do everything possible to help. My car was with Peugeot Edgware for four weeks while Ian checked technical issues, warranty issues, and finally the decision was made that Peugeot would cover the cost of supplying a new battery at a cost of over £5,000.00. Ian Walsh is one of the best customer service individuals I have ever come across in any situation or industry. He was interested in finding a solution and demonstrated trust and care for my situation whilst carrying out his job with great professionalism. The car was with Peugeot for four weeks. No process, procedure or protocol was overlooked by Ian, which was extremely frustrating for me because I needed my car. But, I could not get angry because each time Ian explained what was happening, why and what he was trying to achieve. Thank you Ian, for your impressive customer care and obviously high levels of experience, and for doing the right thing. Peugeot you have a star employee and I hope he is recognised and rewarded as such. As for Norton Peugeot in Letchworth, shame on your company for knowingly selling a faulty car and then not having the business, professional or customer care ethics to put things right. Because of Ian and Peugeot Edgware, I would consider buying another Peugeot car in the future.
Fantastic service as always
Collection from home is always spot on- lovely and friendly and also so welcoming. Service and MOT done on great time and communication on the day was consistent. I wouldn’t go anywhere else now and already looking for a new model.
The staff was very helpful and have a…
The staff was very helpful and have a great experience to buy a van there and a big thanks to ADAM.i would highly recommend.
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We appreciate feedback from our customers and use your reviews to continue to improve your experience and make sure you always pay the right price. You can review any of our 66 nationwide Stellantis &You UK dealerships and also read the reviews of other customers.
Whether you have purchased a new vehicle, a used car or visited us for a service, please use the link below to leave us a Trustpilot review. The more details you can leave the better, because this will give our teams the information they need to pursue their excellent levels of service or make the changes they need to excel.
